Customer service is severely lacking.
No communication unless customer calls first. No shuttle service. When dropping off car, no greets you and we spent time waiting before someone came
No communication unless customer calls first. No shuttle service. When dropping off car, no greets you and we spent time waiting before someone came out. We’ve renamed the dealership “Low Quality Chevrolet.”
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by Linda Slade
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2025 -
Quality Chevrolet responded
Thank you for sharing your feedback regarding your experience at Quality Chevrolet Escondido, Linda. I understand your concerns about communication and service during your visit. Your input is valuable to us, and we are committed to improving our customer experience. If you would like to discuss this further, please feel free to reach out to me directly. I appreciate your feedback and hope to have the opportunity to serve you better in the future.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Never had a problem with this dealership.
Every one has always been nice and attentive until my last visit.
Every one has always been nice and attentive until my last visit.
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by gonzalez.roseanna
Verified Customer
Verified Customer
Oct 05, 2025 -
Quality Chevrolet responded
Thank you for your feedback, Roseanna! I appreciate your continued loyalty to Quality Chevrolet Escondido. It's great to hear that you've had positive experiences with us in the past. I understand your recent visit didn't meet the usual standards, and we would love to learn more about it. Please feel free to reach out to us directly so we can address your concerns. We look forward to serving you better in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Good quality service, prompt and friendly.
Scheduling, reception, coordination was all easy, would definitely recommend it. Juan was very helpful throughout the process
Scheduling, reception, coordination was all easy, would definitely recommend it. Juan was very helpful throughout the process
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by Phani
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Juan
Oct 05, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review, Phani! I'm delighted to hear that you had a positive experience with our team at Quality Chevrolet Escondido. It's great to know that Juan was able to assist you effectively. I truly appreciate your recommendation, and we look forward to seeing you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
The service reps were prompt and helpful from check-in to
checkout. The waiting area was comfortable with a good number of computer workstations. However, I was disappointed to see no complimentary beverage
checkout. The waiting area was comfortable with a good number of computer workstations. However, I was disappointed to see no complimentary beverage machine or snacks there, which seems to be a fairly standard perk to not include. (If I missed it, it probably needs to be in a more prominent location so it can’t be missed.) It took two hours for an oil change, which seems a little excessive with an appointment, but it was fine, and the car wash was good. Overall, a nice experience.
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by rvardon3
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2025 -
Quality Chevrolet responded
Thank you for your feedback. I am glad to hear that our service representatives were prompt and helpful during your visit to Quality Chevrolet Escondido, and that you found our waiting area comfortable. I appreciate your suggestions regarding the complimentary beverage options and the time taken for your oil change. Your input is valuable as we strive to enhance our customer experience. We hope to welcome you back soon.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Great service, easy process, friendly people, very
helpful. Helped me with same day needs to get back to La
helpful. Helped me with same day needs to get back to La
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by nherrera_007
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alex
Oct 01, 2025 -
Quality Chevrolet responded
Thank you for your review! I am happy to hear you had a great experience with us at Quality Chevrolet Escondido. Our team is dedicated to providing friendly and helpful service, and I'm glad we could assist you with your same-day needs. We look forward to seeing you again soon.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
It was easy in and out service agent was really nice and
easy to deal with thanks
easy to deal with thanks
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by E.sahial
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2025 -
Quality Chevrolet responded
Thank you for your kind words! I'm thrilled to hear that you had an easy and pleasant experience at Quality Chevrolet Escondido. Our team always strives to provide great service, and we appreciate your feedback. We hope to see you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Always great service and quick.
They communicate any needs before continuing the work which is amazing. I will definitely continue doing my car service through Quality Chevrolet.
They communicate any needs before continuing the work which is amazing. I will definitely continue doing my car service through Quality Chevrolet.
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by Sandraaudelo
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review, Sandra! I'm thrilled to hear that you consistently receive great service at Quality Chevrolet Escondido and appreciate our communication regarding your car's needs. We look forward to serving you again for your future car service needs!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
I just want to say thank you to Juan for keeping us
updated throughout the whole process.
updated throughout the whole process.
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by ortega211
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Juan
Sep 30, 2025 -
Quality Chevrolet responded
Thank you for your kind words! I truly appreciate your feedback and am glad to hear that Juan was able to keep you updated throughout the process. At Quality Chevrolet Escondido, we strive to provide excellent service, and it’s wonderful to know that you had a positive experience. We look forward to seeing you again soon!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
Great service, I got work done on my car and was provided
a nice loner while it was being completed. Appreciate the quickness and great work!
a nice loner while it was being completed. Appreciate the quickness and great work!
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by ALEA95
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2025 -
Quality Chevrolet responded
Thank you for your wonderful review! I appreciate your kind words about the service you received at Quality Chevrolet Escondido. I am glad to hear that you enjoyed the loaner vehicle and that the work on your car was completed quickly and to your satisfaction. We look forward to serving you again in the future!
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
First of all their appointments are too late.
Usually over 10 days. Second of all their accuracy to repairs and fixing the problems are really very bad. Third of all they hold cars for long time
Usually over 10 days. Second of all their accuracy to repairs and fixing the problems are really very bad. Third of all they hold cars for long time for small issues. For example they hold my car with appointment around 10 hours for tire rotation. At end I can say their customer service is horrible
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by aryankamran
Verified Customer
Verified Customer
Service Price Transparency
Sep 28, 2025 -
Quality Chevrolet responded
Thank you for sharing your experience, Aryan. I understand your concerns regarding the length of service visits and the handling of repairs. At Quality Chevrolet, we aim to provide professional and attentive service for every appointment, and your feedback helps us better understand customer experiences.
Please feel free to reach out to me directly if you’d like to share more about your visit. Your concerns are taken seriously.
Lewis Singleterry III General Manager Lewiss@QualityChevy.com
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