Scott Holtz

Certainly — here’s a more polished and professional version of your message while still conveying your frustration clearly: ⸻ I own a 2024 Silverado and have now taken it in for service twice due version of your message while still conveying your frustration clearly: ⸻ I own a 2024 Silverado and have now taken it in for service twice due to the same issue — a concerning noise during cold startup. Both times, I left my truck overnight so the technicians could experience the issue firsthand. On the second visit, I even met with the service manager and demonstrated the noise in person, as well as showed video recordings I’ve taken of it. Despite all of this, I left with the issue still unresolved. The explanation I received was that since everything “checks out fine” and nothing has officially “broken” yet, they can’t perform any repairs — essentially saying that unless a part fails completely, there’s nothing they can do, even though the noise was acknowledged and heard by the technician. I was told this limitation was due to how insurance or warranty work is approved, which I find extremely frustrating and difficult to accept. As a loyal GMC customer for nearly 11 years, having purchased three vehicles during that time, I’m very disappointed — especially since I’ve had issues with the last two vehicles. This experience has made me seriously question whether GMC is still worth my time, money, and trust. ⸻ Let me know if you’d like to tailor it further for an email, complaint form, or social media post. More

by arredondoe70x7 Verified Customer Verified Customer

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Best team in all Dan Diego County! ! Always going the extra mile to help the customer's needs! Thank you Alex!! ! Always going the extra mile to help the customer's needs! Thank you Alex!! More

by rtorres98 Verified Customer Verified Customer

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I am really grateful with the great work that you guys have provided with these years that I have been with you guys have provided with these years that I have been with you guys More

by baezajanet77 Verified Customer Verified Customer

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Appointment went quite well! However, my EV/hybrid was not able to charge after I got back. There doesn't seem a simple way to diagnose it without some pain. However, my EV/hybrid was not able to charge after I got back. There doesn't seem a simple way to diagnose it without some pain. More

by Sridhar Verified Customer Verified Customer

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I’ve been bringing my car here for regular oil changes ever since I purchased it from this dealership, and the service has been nothing short of exceptional every single time. The team is always professio ever since I purchased it from this dealership, and the service has been nothing short of exceptional every single time. The team is always professional, friendly, and efficient. They treat my vehicle with care, and I truly appreciate the work they do. More

by evabhurtado11 Verified Customer Verified Customer

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They were able to finish my car earlier than expected. Always have great customer service here Always have great customer service here More

by Ag64 Verified Customer Verified Customer

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The service was done in a quick and professional manner and the help was friendly and the help was friendly More

by smith-dolan Verified Customer Verified Customer

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Was met at the door with a salesman that remembered me from months earlier; pretty amazing. The service was completed in the time estimated. Very good, friendly service from months earlier; pretty amazing. The service was completed in the time estimated. Very good, friendly service More

by rangerat26 Verified Customer Verified Customer

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It was a welcoming arrival. They took care of us right away. Juan was very polite and helpful. It didn’t take as long as I thought it would and they even washed my car. The coff They took care of us right away. Juan was very polite and helpful. It didn’t take as long as I thought it would and they even washed my car. The coffee was great and the waiting area was clean and comfortable. We even got to see Yadhira who sold us our Traverse and Junior who is always so nice. Overall we had a wonderful experience. Thank you Chevrolet. More

by mmendoza7879 Verified Customer Verified Customer

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This is my second Silverado I've purchased at Quality Chevrolet. I've never owned a Chevy before, but will always be a proud Chevy owner Chevrolet. I've never owned a Chevy before, but will always be a proud Chevy owner More

by fenceplus Verified Customer Verified Customer

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