Scott Evans

I was visiting my mother in Vegas with my husband because we had a family emergency. On our way back to Tucson my 2016 Chevy Malibu started making a clunking sound. I knew my vehicle needed some servicing th we had a family emergency. On our way back to Tucson my 2016 Chevy Malibu started making a clunking sound. I knew my vehicle needed some servicing that was due and just was to afraid to keep driving it any longer like that after our trip to mom's. Matt Moore the service manager was kind enough to put me in a loaner and gave me a peace of mind. Jennifer my service advisor was wonderful very professional, and kind as well. She was able to give me information of what my vehicle needed and after a few test drives the technician was able to determine what the clunky noise was. After driving my vehicle yesterday it drives alot smoother and I feel a lot safer. I appreciate all the patience, understanding,and compassion that was given and always is given for me and my husband here at Royal Kia. I would like to thank everyone at Royal Kia for making such a stressful situation turn into me having a peace of mind that things will be ok at the end of it all. It's true they do treat you like FAMILY and that in itself I would like to thank EVERYONE at Royal for a great visit and giving EMPATHY when needed. I LOVE ROYAL!!! My sincere thank you. The Morris's 😇 More

Report | Print

We took our Kia Niro to this dealership for 5 years for routine and recommended service. Suddenly our "Check Hybrid Battery, Turn Engine Off" warning light appeared. We asked them to look into it. They tho routine and recommended service. Suddenly our "Check Hybrid Battery, Turn Engine Off" warning light appeared. We asked them to look into it. They thought it was caused by pack rats (it wasn't, which they admitted later). A few thousand miles later, our catalytic converter went bust, and they asked us to pay $7,000 for it. The car had been in their care for 2 months during the summer because they were slow to finish what they called unrelated repairs. When I picked it up, I drove 1 mile before the warning light returned. A few days later, the converter apparently went bust and the engine stopped. That's when I got the call about the $7,000 charge, with the service tech (Dallas Cook) saying ignorantly, "I don't know if this is bad news or good news." Then I respectfully asked how the converter breaking wasn't connected either to the warning light months prior or the "unrelated" more recent repairs and was passed off to his manager, Scott Evans. Mr. Evans has mostly ignored my emails and voice mails. The service center has offered us a "loaner" car while we await a solution, which we greatly appreciate, but every other action taken (or not taken) by Mr Cook, Mr. Evans and Co. has caused us so much stress and cost thousands of dollars. We loved driving a Kia until this all happened. Now we're forced to consider options like writing reviews, calling Kia national and even small claims court in our search for a remedy. More

Report | Print

My name is Chris Morris and jjust wanted to take the time to thank Matt & Scott for a great service experience. I never feel like a customer. I always get treated like family. Everyone there is very profe to thank Matt & Scott for a great service experience. I never feel like a customer. I always get treated like family. Everyone there is very professional and down to earth. My vehicle is always taken care of. The service is always top notch!!! Thank you to everyone for making it always a great experience. See you all back in August 😎 More

Report | Print

The Most professional Staff on the Planet. Thank you so much for your Great Service and outstanding customer service. This is the only place you need to go to get exceptional service. Thank y Thank you so much for your Great Service and outstanding customer service. This is the only place you need to go to get exceptional service. Thank you, Scott and Dallas and the entire team. More

Report | Print

No hassles, no pressure, great price, good inventory and courteous and helpful staff That new their product courteous and helpful staff That new their product More

Report | Print

on 8/7/24 My Mother took her car in for a factory recall, and while the car was parked at KIA, Her passenger door was sideswiped by a "random delivery driver" with no info given from what company. Also KIA d and while the car was parked at KIA, Her passenger door was sideswiped by a "random delivery driver" with no info given from what company. Also KIA didn't inform her for almost a week later and as of 8/30/24 still have her car with her belongings and are not communicating. The Manager Scott Evans decided on his own to then take my moms car to the body shop and proceed to tell her it will be 7K to repair the passenger door that got sideswiped, the funny part is there isurance only considers the entire car 4K so something fishy going on....I would stay away from KIA SERVICE DEPARTMENT if possible. ZERO STAR rating for the leader of the service center. We're prepared to take KIA to court until this is resolved. More

Report | Print