Scott Elder

This dealership has no ethics and practices deceptive bussiness tactics. My wife and I went to look at vehicles . We were pre approved for a few different options . A 2021 white tesla model 3 being one o bussiness tactics. My wife and I went to look at vehicles . We were pre approved for a few different options . A 2021 white tesla model 3 being one of them. We drove the car ,liked it and started negotiating down payment and price as per usual transactions go . We were sent a link to verify our application for credit . The application showed a 2018 tesla model 3 , we notified our sales rep that it says 2018 not 2021. We were assured it would be corrected before being fully submitted . After a little more negotiating involving the bank they told us we are good to go and instructed us to make sure we had full coverage insurance so we could drive it off the lot. They sales rep gave me the Vin number for the 2021 tesla model 3 and verified as I bought the insurance for the car. As we were wrapping up the final details a sales guy comes to the desk to tell us there was a mistake and we were approved for a blue 2018 tesla model 3, he tried to spin this as a good thing because it has less miles. They encouraged us to look at it , they purposed the idea of driving it home for the weekend and we can re address on Monday. We refused to take the older blue vehicle off the lot . We told both sales person that we alerted them to the mix up right away , the only response we receive from them was yeah we messed up , its pretty much take it or leave it. This is a text book scenario of vehicle misrepresentation , fraud and deceitful business practices. They used the 2021 to show us and negotiate a deal then switched to a 2018 under the same negotiated terms.We will be filling official complaints with the governing organizations that are established to protect consumers against instances exactly like this. Before writing this review and filing official complaints with TXDMV, FTC, BBB and the texas attorney general , I reached out to the dealership to see if they wanted to try to correct the situation. The only response I got was being pressed for even more of a down payment. The dealership acknowledged that the antics of misrepresentation were not right but I pretty much got the same response of take it or leave it. I encourage everyone who's been mislead by this establishment to file complaints with the TXDMV, FTC, BBB and tx attorney general More

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Mr sherrill and elder did a wonderful job finding my vehicle ,getting me financed in record time. Would recommend everyone to the dealership vehicle ,getting me financed in record time. Would recommend everyone to the dealership More

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Mark Bruce, financing department, and manager were all knowledgeable, kind, patient, went above and beyond getting an approval on the car I wanted. I love my Eclipse Cross with all of the safety features, knowledgeable, kind, patient, went above and beyond getting an approval on the car I wanted. I love my Eclipse Cross with all of the safety features, style, electronics, leather seats, and smooth ride. Amazing team at Elder Mitsubishi! Second car buying excellent experience. Thank all of YOU!!!! More

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Chris, Yosiah, and James helped us to find the car our family was looking for, and to make the experience of purchasing as seamless as possible. Thanks so much, Elder Mitsubishi! family was looking for, and to make the experience of purchasing as seamless as possible. Thanks so much, Elder Mitsubishi! More

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Andrew was knowledgable and patient with me, he was able to guess exactly what I would want in a car even though I thought I wanted something else, he’s professional and patient with me and all my questions to guess exactly what I would want in a car even though I thought I wanted something else, he’s professional and patient with me and all my questions and issues. Financing department is also helpful and knowledgeable. More

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You Elder team was helpful and nice! 10 out of 10. Dustin and Shawn took great care of me. 10 out of 10. Dustin and Shawn took great care of me. More

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BAD MANAGEMENT! They don’t live by their slogan “For The People”. I’m asking for help and NO ONE IS HELPING ME! They don’t live by their slogan “For The People”. I’m asking for help and NO ONE IS HELPING ME! More

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Rian and his team gave us superior customer service the whole way!! Recommend this team 10/10 whole way!! Recommend this team 10/10 More

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Great people, great service. Great prices. Everyone was extremely friendly and helpful. I would recommend highly! Great prices. Everyone was extremely friendly and helpful. I would recommend highly! More

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I attended a zero down and drive at south Austin Nissan where I was told that they had only one seven year old car for me to choose from and it would be 3500.00 down no warranty 100000 miles, so I left wit where I was told that they had only one seven year old car for me to choose from and it would be 3500.00 down no warranty 100000 miles, so I left with no vehicle. My friend told me to try Elder Mitsubishi so I looked them up online they had a hundred cars to choose from. New and used I ended up CHOOSING a slightly used 2020 still under manufacture warranty and Elder Mitsubishi offers for free a three month power train warranty and guess what I was able to get the car I wanted for no money down with the warranties and they detailed it and filled up the gas tank. Everyone there was so nice from Dusty the floor manager to Madison the sales lady to Tyler in the finance department. I highly recommend Elder Mitsubishi to anyone in the market for a vehicle. They have my business from now on because their events are not just advertising to get you in the door they actually do what they say they will. Thanks everyone!! More

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