Saul Turcios
Saul Turcios at Universal Mitsubishi
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Saul Turcios | Page 3

Sales Consultant

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

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4.8
87 Reviews

Dealership Experience

11 yrs, 3 mos

Industry Experience

21 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.8

87 Reviews

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87 Reviews of Saul Turcios

August 29, 2023

Dealership Rating
Employee Rating

Pressured me into signing contract without letting me read through and never gave me a copy of receipt for the APR interest rates. I have good credit and I’m got a huge interest rate. Never let me negoti More

by marcusgaye13
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Tiki N, Armen Yagubyan

Sep 05, 2023

Universal Mitsubishi responded

Hello Marcus, I appreciate you expressing the sentiments of your experience. I must say I'm slightly puzzled. You appeared to be extremely satisfied thru out your visit. I'll gladly make myself available if you'd like to discuss your experience any further. We do not pressure anyone to do anything they are uncomfortable with. There's often a miss perception when it comes to interest rates. We, as a dealer, do not dictate an APR, banks determine your APR based on Credit profile, history and lastly score. You are always at liberty to find your own financing, you are not obligated to the terms our lenders offered. As far as pricing, we market a slogan throughout our website "100% TRANSPARENCY...NO GIMMICKS...NO ADD-Ons" this insures you are getting our best price up front without the need to uncomfortably haggle. Although I feel we handled everything professionally, I sincerely apologize your having remorse. As I said at the beginning, I'll happily sit with you and go over your transaction to go over any questions you may have. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 24, 2023

Dealership Rating
Employee Rating

I was happy until I received a letter telling me my credit was rejected! I had paid CASH for my car. The manager seemed to feel the letter was not a big deal. To ME, it was a big deal! How can you pay More

by Deleneortega64
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Carlos De La Luz

Sep 03, 2023

Universal Mitsubishi responded

My deepest apology, know there was no ill intent and we accept all responsibility for any miss communication. Injoy your lovely car, but more importantly, again our apologies. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

July 01, 2023

Dealership Rating
Employee Rating

Exelent service. ..Tike she is the best....good dealership..to purchase a new car....I love mitsubishi brand....most amazing cars More

by Sergioher2266
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Zakk Kim, Bobby Gharibian, JC Gonzalez, Carlos De La Luz , Patrick Carroll, Stephanie Viteri, Nick Zohrabi

Jul 05, 2023

Universal Mitsubishi responded

Thank you.... So much. It's rewarding to read someone's joy for their Mitsubishi and their shopping experience. Enjoy it for many years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

June 02, 2023

Dealership Rating
Employee Rating

My overall experience with this Dealership was excellent. The staff are very warm and professional, and provides the same level of professionalism even after the customer stepped out of the dealership and n More

by givtnx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Bobby Gharibian, JC Gonzalez , Ivan Pastushenko

Jun 16, 2023

Universal Mitsubishi responded

Thank you for sharing your experince and 5 Star review. Know that we'll always be here to help with anything you need. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

May 28, 2023

Dealership Rating
Employee Rating

Everyone was professional and once they saw my credit score was good I was welcomed with open arms.. especially when I presented my down payment. I have no regrets More

by Jwayne2k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Zakk Kim, Bobby Gharibian, JC Gonzalez, Carlos De La Luz , Patrick Carroll, Stephanie Viteri, Nick Zohrabi

Jun 16, 2023

Universal Mitsubishi responded

Anymore down payment.......???? :) I'm glad you had a pleasent satisfied experience. Thank you for chosing Universal Mitsubishi. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

April 24, 2023

Dealership Rating
Employee Rating

Great service and accommodating, thank you. Would come back again. Love my new model x ! More

by IRISMENDEZ.16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 16, 2023

Universal Mitsubishi responded

Hi Iris, I'm so glad you're enjoying your Model X. You have no idea how satisfying it is to read someones joy. :) Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

April 11, 2023

Dealership Rating
Employee Rating

The dealer tried to help me get the car that I needed. They helped me giving me options. They took the time to explain to me where the challenges with selling a car to me were and what I could do. They w More

by MARIATB0712
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 16, 2023

Universal Mitsubishi responded

I'm so glad you gave us the opportunity to earn your business. We appreciate you taking the time to share your experience and 5 star review. Enjoy your Mitsubishi for many years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi carlos@universalmitsubishi.com

March 12, 2023

Dealership Rating
Employee Rating

I would like to Thank Everyone their at Universal Mitsubishi for your Kind Service Saul and Titi Awesome Thank you and May God Bless You! More

by antmama2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiki N , All Employees

Mar 23, 2023

Universal Mitsubishi responded

We appreciate your humbling sentiment, thank you for your 5 Star review. Please make sure you stop by, visit and say hello :) Stay safe, Carlos De La Luz General Sales Manager (818)550 -1500 carlos@universalmitsubishi.com

Mar 23, 2023

antmama2 responded

Thank you so much Carlos ..I am not sure if I forgot to ask ..this car is a 2022 but it did not keyless access just the keys and no lights in the visors would that have been extra cost ? If it needs a oil change or service is that handled at your place ?

March 01, 2023

Dealership Rating
Employee Rating

Tiki is the best! She gave me the deal she promised! Made my day, thank you More

by yupizen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiki N

Mar 24, 2023

Universal Mitsubishi responded

Thank you.... Thank you.... I assure you it was her pleasure helping to make sure you where happy. Enjoy your vehicle for many years to come. Stay safe, Carlos De La Luz General Sales Manager Universal Mitsubishi (818)550.1500 carlos@universalmitsubishi.com

December 14, 2022

Dealership Rating
Employee Rating

I bought the car 2 months ago. All issues that I e had have been resolved in a professional and timely manner. More

by GABE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Tokatlyan

Dec 19, 2022

Universal Mitsubishi responded

Thank you for rewarding us with purchasing multiple vehicle, having us service them and your 5 Star review. Please stop by and say hello on your next visit. Happy Holidays..... Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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