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Mark Wilson's Better Used Cars

Guelph, ON

4.6
1,875 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,875 Reviews of Mark Wilson's Better Used Cars

September 16, 2025

Easy purchase of my Nissan Qashqai. Lesson learned, buy when you see... it may not be there next day More

by Sandy Bouwhuis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clinton
September 11, 2025

Buyers beware! These 5 star reviews are paid for. Don’t forget to read the 1 star reviews as well. My experience with this dealership was horrendous. I got my ve More

by Wgrimaldi99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Fonseca
Sep 16, 2025 -

Wgrimaldi99 responded

Further consumer info: ‘In Canada, paying for specifically 5 star or positive reviews is ILLEGAL under the federal Competition Act. This practice is considered a deceptive marketing practice because it misleads consumers by presenting biased reviews as genuine and impartial. The Competition Bureau of Canada, which enforces the act, has taken action against businesses for buying positive reviews…….’ !

Sep 16, 2025 -

Mark Wilson's Better Used Cars responded

Dear Wgrimaldi99, We thank you for taking the time to leave a review. We're sorry to hear you had an issue with your vehicle so close to your pick-up date, but this is why we include a 30-day warranty to address any issues that arise. We feel Michael calmly spoke with you about the issue with your vehicle and nicely asked several times if you would like us to fix it, which you did agree to. We understand you felt inconvenienced and frustrated by the situation, and again, we apologize for the inconvenience. In regards to us paying for 5-star reviews, that is a false/libel statement. We encourage all of our customers to leave a review on Google or DealerRater, whether it's positive or negative. As a thank you for taking the time out of their busy schedules to leave a review, we do send out digital gift cards for both types of reviews. We wish you well and do hope you enjoy your new vehicle. All the best, The Management Team

Sep 16, 2025 -

Wgrimaldi99 responded

You have failed to address the issue that I was lied to about the TPMS and was told that the car was safe to drive when it wasn’t. Mr Forseca screamed at me with several of your employees and a customer present in the service department. And yes I did scream back. Understand that I’m exposing the gift card issue due to demographics and consumer advocacy. I shopped at your dealership because of those reviews and I always shop local. I was offered a $25.00 Amazon gift card in exchange for a good review by Luisa when I picked up the car. Also telling the truth is not libellous. If you think it is, go for it.

September 11, 2025

Just picked up our new ( to us) car! The detailing was great, they took care of all the areas that were of concern to us. Each step of the way, any questions we had were answered to our More

by Bkbowen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Gray
September 04, 2025

Very friendly, Austin was very patient with me showing me different types of vehicles, listening to what I was looking for what I wanted and he delivered. More

by pserpa123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin , Tamara Cabrilo
September 03, 2025

I had such a great experience at Mark Wilson’s! Peter was my salesperson and he was absolutely fantastic to work with. He really took the time to understand what I was looking for and was patient, More

by Stefan T.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Mclean
August 29, 2025

I’ve been looking for a newer Ford F150 to replace my aging truck . I happened upon a vehicle on Mark Wilson’s website and reached out to them. Phil Shamas promptly returned my call. Being an hour away More

by Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Shamas
August 28, 2025

Very impressed with Mark Wilson’s Better Used Cars, particularly my interaction with Harry. Very personable young man and wonderful to deal with. Everything from the test drive to pickup of vehicle w More

by amacmillan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hartej Dhaliwal
August 27, 2025

I bought my daughter a car that burnt three litres of oil before the first 5000 km oil change mileage. I called the manager to tell him about his oil burning lemon and all he said was well your past your 30 More

by Al
Recommend Dealer
No
Employees Worked With
Mark M
August 19, 2025

I recently purchased a vehicle from Mark Wilson's Better Used Cars, and I couldn’t be happier with how everything went. From start to finish, the process was fast, easy, and felt completely safe. Phil was i More

by erin904
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phil
August 19, 2025

I recently purchased a vehicle from Mark Wilson's Better Used Cars, and I couldn’t be happier with how everything went. From start to finish, the process was fast, easy, and felt completely safe. Phil was i More

by erin904
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phil - 5 stars , Kim Culling
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