Sandi Kuzma

I really like the new Atlas and ended up buying one. I met with Matt Geraci who was the salesman that was very insightful and helpful. I went in on a day when he was not there to do a second test driv I met with Matt Geraci who was the salesman that was very insightful and helpful. I went in on a day when he was not there to do a second test drive and informed the sales manager about Matt. He asked another salesman to help me with the test drive. When I came back we discussed buying the car. I was asked to come back the next day to complete the paperwork with the new salesman. Part of the deal was the Blackout Package which was done after market because they no longer offer one through VW. I called a couple of times about picking up my car and did not receive a call back, it was more than the 5 days they told me. When I called about picking up my car over a week later, I did not get any responses. After calling yet again, the phone was answered by Matt, original salesman, and he was shocked to hear that I had bought the car. No one told him that had happened and from speaking with another salesman there, I learned that they do not share a commission if someone helps out another salesman. Just mot the right way to do business. Matt was generous enough to walk me through all the features of the car when i was finally able to pick it up. I was content with the work they did, but my driver and front passenger side windows were not tinted as it was stated to me by the new salesman. I picked up the car on a cloudy and rainy day, so I did not notice that day that the front windows were not tinted as it was explained to me by the second salesman. I did call twice but have yet to receive a call back. I just feel a bit bamboozled about it. Like I said, matt was great and the car is awesome. In working with Sandi, she was pleasant and quick. I did get the feeling that she was trying to rush through the process, and simply checked off the boxes she needs to. Greg was the second salesman and I liked him. His communication before the ale was good, but after has been on-existent. Our last four cars were a BMW X5, Toyota Rav 4, Toyota 4 Runner, and the Jeep Grand Cherokee, each of the salesmen called me a couple of times within the first two months to check in. I have not received a call and I was already in for a minor computer issue. More

by VNug Verified Customer Verified Customer

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Mohamed was good man; up front transparent with deal. Fair deal all the way around. Fair deal all the way around. More

by OBXWALCHAN Verified Customer Verified Customer

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Candace is excellent at her job. She was extremely competent and didn't waste my time. She was extremely competent and didn't waste my time. More

by tyler.robin23 Verified Customer Verified Customer

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Sandi Kuzma and Jakub Peters were very helpful when I purchased my outback Wilderness. I had not purchased a pre-owned certified car before and they were able to answer all my questions and address my co purchased my outback Wilderness. I had not purchased a pre-owned certified car before and they were able to answer all my questions and address my concerns. I would highly recommend them. More

by LORELEI4 Verified Customer Verified Customer

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Had a great experience. Everything went smooth. Would recommend to friends and family. Thank you. Everything went smooth. Would recommend to friends and family. Thank you. More

by CMCONRAD99 Verified Customer Verified Customer

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Great dealership,they took care of us from start to finish on our new Sante Fe,highly recommend! finish on our new Sante Fe,highly recommend! More

by CORK.PAINT Verified Customer Verified Customer

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Everyone at the dealership was super friendly and accommodating. I definitely would recommend them to everyone! accommodating. I definitely would recommend them to everyone! More

by CGENTRYS Verified Customer Verified Customer

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We enjoyed the entire experience. Not pressured in any way just good service to make sure we ended up with what was right for us. Gannon was outstanding in all aspects including court Not pressured in any way just good service to make sure we ended up with what was right for us. Gannon was outstanding in all aspects including courtesy and professionalism. More

by RDMPAR86 Verified Customer Verified Customer

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Everyone was so kind and helpful. Would recommend to all our friends and family who are looking to purchase a new or used car, Would recommend to all our friends and family who are looking to purchase a new or used car, More

by GRAMMIEBECKY Verified Customer Verified Customer

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Great customer service experienced in both sales team and the service department staff. This is my third Subaru purchased, the last two at Ganley North Olmsted. the service department staff. This is my third Subaru purchased, the last two at Ganley North Olmsted. More

by JMURRAY827 Verified Customer Verified Customer

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