Samantha Trepczyk

Pricing for maintenance is price gouging. Rotate tire $63.71 Change air filter $65.24 + tax. This was all done under the guise of a free oil change. You gouged my bill with usurious charges Rotate tire $63.71 Change air filter $65.24 + tax. This was all done under the guise of a free oil change. You gouged my bill with usurious charges to recover your oil change cost. Like the old adage there is not a free lunch well at Russ Darrow the adage is no such thing as a free oil change. I will never take my car back to Darrow for service. I still have one free oil change, but I can't afford their free oil changes. Samantha in service was nice and helpful, not mad at her, just think the dealership is not honest about their fees. Oh I forgot to add their automated scheduling process made me put in all this information, but they never transferred it to the service department. When I arrived we had to add all the information again. Also their AI system is now hounding me for a service I said I would defer to my next oil change. 96% of my miles are expressway 70 MPH. I don't wear out brakes or other disposable parts. My saying I'll do it at 40,000 miles instead of 30,000 is logical. Something AI doesn't have yet, Logic. More

Report | Print

Samantha always do me right with perfect customer service! She’s honest and on point with all the information I need! I never have to worry when I visit Russ Darrow and I see that smiling face! 5 Sta service! She’s honest and on point with all the information I need! I never have to worry when I visit Russ Darrow and I see that smiling face! 5 Star service! More

by DANXXDESIGNS20 Verified Customer Verified Customer

Report | Print

My Honda had a factory recall issue which Russ Dartow fixed, and when there was a slight issue with the follow up the excellent service exceeded my expectation! I’m going to start having my oil changes d fixed, and when there was a slight issue with the follow up the excellent service exceeded my expectation! I’m going to start having my oil changes done at the dealership instead of the big box competitor. More

by DWTNLBROWN Verified Customer Verified Customer

Report | Print

Samantha and Zach were very courteous and professional. Very pleased with the service. Will recommend to others. Very pleased with the service. Will recommend to others. More

by skruk Verified Customer Verified Customer

Report | Print

Thorough, fast and friendly. Samantha and the Russ Darrow Honda team are very professional. Recommend this dealership to anyone with a Honda! Samantha and the Russ Darrow Honda team are very professional. Recommend this dealership to anyone with a Honda! More

by vflores Verified Customer Verified Customer

Report | Print

Samantha is an excellent advisor as was Mike in explaining and repairing the extensive service explaining and repairing the extensive service More

by JTNORFOLK2 Verified Customer Verified Customer

Report | Print

Love the online scheduling. Employees are always polite and courteous. Work completed is done well and timely. Employees are always polite and courteous. Work completed is done well and timely. More

by Van Zoom Verified Customer Verified Customer

Report | Print

Samantha and Zach were both very courteous and professional! Very happy with the service also. Will gladly recommend to others! professional! Very happy with the service also. Will gladly recommend to others! More

by skruk Verified Customer Verified Customer

Report | Print

Samantha Trepczyk is an amazing service technician. Many people at dealerships are unable to drive my stick shift car, but Samantha is a pro. She always makes sure that I am satisfied with my service Many people at dealerships are unable to drive my stick shift car, but Samantha is a pro. She always makes sure that I am satisfied with my service. She is knowledgeable, friendly, and thorough. I enjoy chatting with her as I wait on my car. She is a true credit to the profession and an excellent asset to Russ Darrow! More

Report | Print

I was quoted a different price over the phone then was charged. I hadn’t heard anything 4.5 hours after dropping my car off, so I called for an update. They didn’t know anything and said they would call m charged. I hadn’t heard anything 4.5 hours after dropping my car off, so I called for an update. They didn’t know anything and said they would call me back. Took almost an hour to call me back and just ran the diagnostic then. Service was not great when I came to pick up and I was not thrilled the price was more than I was quoted. More

by Abcdefg Verified Customer Verified Customer

Report | Print