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Samantha Trepczyk
Samantha Trepczyk at Russ Darrow Honda

Samantha Trepczyk

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.4
18 Reviews
4.4

18 Reviews

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18 Reviews of Samantha Trepczyk

August 01, 2025

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Employee Rating

Sam was extremely helpful and accessible. The inspection was thorough. The work was completely timely. More

by mattandmichelle2013
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Service Time
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Recommend Dealer
Yes
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Aug 03, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

July 31, 2025

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Employee Rating

Sam was great and helped me better understand what level of service I needed based on my mileage so I wasn’t paying for something that I didn’t need or missing out on maintenance I really needed. More

by Rooha001
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

July 29, 2025

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Employee Rating

Samantha was great. I had some misunderstanding due to some miscommunication. Overall service and customer care is great. More

by udeshka233
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 29, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

July 16, 2025

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Employee Rating

The service I receive is always top notch! Thank you for being great at what you do More

by KJACK8208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Jonathan Stein, Christopher Berger, Rachel Aguilar, Maddie Wojciechowski, Zach Gresbach

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Jul 16, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

July 08, 2025

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Employee Rating

Mel keeps you updated as your car receives service. She is smart, honest, & thoughtful. She contacted corporate office about a failed recall and did her best to make it all right. She works hard and i More

by JANNALEENURSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Johnson

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Jul 08, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

June 29, 2025

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She was great and informed me of my needs without being to pushy. Very professional I would recommend her More

by DARYLROB37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AL COBB, Rachel Aguilar, CJ Nelson, Aleiah Brown, Adriana Perez, Myrien Harris

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Jun 29, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

June 27, 2025

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Over charging for something I’m supposed to be paying one price and got charged double More

by tamika_criss4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adriana Perez, Yazen Saleh

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Jul 02, 2025

Russ Darrow Honda responded

Thank you for your review, Tamika. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

June 26, 2025

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Employee Rating

Great customer service and I didn’t have to wait long for them to do my car More

by ARLENECURRY33
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

May 08, 2025

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Employee Rating

Samantha was very professional in her explanation of my warranty information and her timings of wait time More

by Mynewhrv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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May 08, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

April 21, 2025

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Employee Rating

Didn’t like the way she got upset when I wouldn’t purchase extra things More

by vivi123anna123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Yazen Saleh, Maddie Wojciechowski

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Apr 21, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

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