Sam West | Page 2

Sam is the BEST! salesman I have ever worked with! He was courtesy and promptly returned my phone calls. Sam went above and beyond to make sure I was happy with my new car! SAM ROCKS! I will send everyone I courtesy and promptly returned my phone calls. Sam went above and beyond to make sure I was happy with my new car! SAM ROCKS! I will send everyone I know to Sam! More

Report | Print

The best man I ever dealt with. Honest informative and takes care of customer concerns promptly!! What he quotes you is what you get!! mY mAn takes care of customer concerns promptly!! What he quotes you is what you get!! mY mAn More

Report | Print

Excellent Service and Competitive Pricing Leased F150 in Nov, 2019 and working with Sam West and Liam Tuohy on Ford Explorer 2020 lease for my son. Sam and Tuohy are very friendly and provi Leased F150 in Nov, 2019 and working with Sam West and Liam Tuohy on Ford Explorer 2020 lease for my son. Sam and Tuohy are very friendly and provide great service and competitive pricing to us as we are becoming a loyal customer of Suburban Ford of Waterford . More

Report | Print

Sam West is The Salesman! Sam helped me find what I was looking for right from the git. I went in to look at a Ranger (because I thought that may be my best value) of which Sa Sam helped me find what I was looking for right from the git. I went in to look at a Ranger (because I thought that may be my best value) of which Sam accommodated my desire. Then after test driving the Ranger, Sam insisted I try the F-150. A much, much better ride and more responsive, more power. But at what cost I wondered? When I got back after the F-150 test drive, Sam had lease figures for me—the F-150 less than the Ranger. So giving it a couple weeks, I test drove a few other Ford and Lincoln vehicles (to stay in the Ford family for my wife's A-Plan and returning lease incentive), just to see. The Lincolns of course were very nice, but twice as much as the Fords. Driving an Edge and an Escape didn't do much for me, but I had liked the F-150. I went to the website to build my F-150 and get an idea on pricing. After figuring my configuration there were two at Suburban I wanted quotes on. However, what I scoped out were 2020s—not yet with great incentives. Sam though took the specs I configured and found a 2019 on the lot—with much more than I had spec'd—and for about what I figured it would be. The next day Sam put it all together, everything went as smooth as one could ask for. Now all this makes Sam a good service provider, but what makes Sam—The Salesman is after all the contracts and everything was signed, deal done and Sam was explaining all the ins and outs of the vehicle, Sam noticed that the closing costs were a few hundred dollars more than he quoted me they would be, and asked me if I bought anything extra? "No." He excused himself went to the guy who closed the contract with me. After he came back, he told me the closing costs were the original quote. No contract redrawing and resigning. Seems Sam made the dealership eat the extra costs (or he did?). That's what makes a great salesperson—dedication to the customer. Sam is that salesperson. More

Report | Print

Early Return My wife and I came in last month following up from the reminder that her lease was coming up. Our previous sales associate retired and was pointed tow My wife and I came in last month following up from the reminder that her lease was coming up. Our previous sales associate retired and was pointed towards Sam. He was honest and professional from start to finish. He was direct and to the point of what I was looking for and beyond accommodating. This is now my 5 vehicle I have done business with this dealership and I intend to continue to do so in the future. More

Report | Print

Sam West Gets an A. From the moment that I first entered Suburban Ford of Waterford, Sam West did his job well. He patiently walked me through numerous models, features a From the moment that I first entered Suburban Ford of Waterford, Sam West did his job well. He patiently walked me through numerous models, features and options on three different occasions, over a six week period, as I made my decision. He worked hard to locate the exact car of my choice and hold onto it, as we figured things out on our end. When we made our purchase, Sam patiently reviewed the features of our new vehicle and helped with setting them up and training us in their use. I would highly recommend Sam West. More

Report | Print

Comfortable working with Sam This is my second lease with Sam. He is a very patient person. He wants to make sure the customer is happy with the car he/she chooses. He would not l This is my second lease with Sam. He is a very patient person. He wants to make sure the customer is happy with the car he/she chooses. He would not lease/ sale a car that would not be a good fit for the customer. I plan to remain with Sam when my current lease is up. Thank you Sam for a job well done! More

Report | Print

Great Salesperson If you are looking for a New Ford vehicle, look no further than Sam West at Suburban Ford of Waterford. Sam is an awesome Salesperson, goes above and If you are looking for a New Ford vehicle, look no further than Sam West at Suburban Ford of Waterford. Sam is an awesome Salesperson, goes above and beyond the norm, always makes you feel very comfortable through the entire purchasing process. I have purchased my last 2 F-150's through Sam and I will be giving him a call early in 2017 to look into getting my next one. More

Report | Print

Excellent again and again The purchase experience at Suburban Ford has always been efficient and pleasurable at Suburban. My salesman Sam West, who I have now purchased 3 vehic The purchase experience at Suburban Ford has always been efficient and pleasurable at Suburban. My salesman Sam West, who I have now purchased 3 vehicles from, is the reason for my return business and cause of my recommendation for this dealership. I would recommend anyone looking for that personable experience to give him a chance to make you a repeat customer. More

Report | Print

A carefree encore experience Sam West of the sales team at Suburban Ford of Waterford did an excellent job finding the car that fit my requirements and my desires. I am a returnin Sam West of the sales team at Suburban Ford of Waterford did an excellent job finding the car that fit my requirements and my desires. I am a returning customer of Sam West and that says a great deal. We went in on Saturday afternoon and drove away on the following Monday with no issues at all. I particularly liked that the paperwork was presented on a Desk Blotter style screen that made the process easy to follow. Thank you Sam and the entire team at Suburban Ford of Waterford. More

Report | Print