"The review makes me give one star...."
Began my search for a vehicle which led me to Mark Wilson’s car dealership in Guelph. My wife and I found a VW Tiguan that we wanted to purchase so we sat down with Sam the salesman. Now I’ll add that Wilson’s is not your typical car dealership. It’s a full on assembly line you have to work through. You sit down with a salesperson who has no authority it’s really the managers in the glass room the salesperson you meet is just a front. After dealing with them they lead you to the finance department to sign papers where They do their best to nail you with every extra add on you could imagine. After politely saying no a few times it didn’t seem to click with the wilsons finance employee so we basically had to say enough.
We set up a pickup date (3 weeks later and left)
3 weeks later we arrived to pick up our vehicle at the agreed time and date. We signed the papers and were told to just wait in the lobby and our vehicle would be brought around front.
Now this is where it all went downhill. I happened to notice three employees frantically talking as if there was a problem. I guessed correct and a few moments later an employee came and informed us that they had messed up the pickup day and that we would have to wait an hour for our vehicle to be ready. Now this is where I add we aren’t from the area and had no way of rescheduling so we were forced to wait. We waited almost 2 hours when finally I saw the Tiguan roll around to the front. Sam then greeted us to show us the features. After we realized there weren’t really any to discuss (already own another VW) we were ready to leave with our new car! What a wait! Oh but wait a minute! We had to continue to wait! Sam instructed us “your almost ready to go we just need to put the plates on” SERIOUSLY. So my wife and I waited when a dishevelled employee wandered over and what I later figured out was he was putting our plates on. So it’s been a good ten minutes and my wife and I are in our new vehicle complaining about what’s been happening in the last few hours and I realize “did they ever put the plates on like that’s taking so long?” I got out and sure enough they were on! The Wilson employee didn’t think to even mention he was finished LOL. What a joke. Pissed off I proceeded to get back into the car where Sam the salesperson ran out the door trying to say enjoy the new vehicle. What a pathetic excuse of sales and customer service.
Now the story continues... once we arrive back to where we were staying in the area I put the seats down to pack and their were suds and water soaked in the seams of the seats. Yup that’s right folks! They detailed the car in an hour and decided that was good enough!
Had to be because we didn’t sign up for all the extras right?!
Now for the climax of the story! They forgot a piece of the interior. The trunk piece that covers the contents from view. It wasn’t there. So I got to call the wonderful customer service of Sam and pissed off I asked for the part to be shipped to my home address as I was not driving hours to pick up a piece they forgot while detailing our new car the day we picked it up.
He apologized and looked into it.
Two weeks later I hadn’t heard back so I called a manager telling her this exact story as well as the fact part of my car was still missing. Again another apology and I was informed she would look into it.
Two weeks after that it arrived at purolator. It was packaged in a piece of paper. The purolator employee actually told me that whoever sent me this I should complain about how it wa packaged and shipped. I then told her a quick version of this story and the fact I wanted nothing more to do with Mark Wilson’s.
Conclusion: if you want horrible service, bombarded with extra useless crap, detailing the same day you pick up your car but then have to clean it yourself then this is the place for you.
Wilson’s congratulates you when you buy a vehicle from them and welcome you to their family. The congratulations is in order just to get through their process with no issues and if they treat customers like that I can’t believe how they treat family members...
Disappointing scenario and to top it off a friend is now dealing with similar issues! So can’t wait for that saga of a review!
The entire process from sales to after sales service has been very good. Sam being helpful in closing the sales, Finance department in doing the paperwork on time and the service department in fixing couple of issues within the warranty period promptly. Overall I am very happy with the purchase experience which been exceptional and would recommend anyone buying a used car to Wilsons.
Everyone was very helpful from start to finish. They took care of everything, and gave me a very good deal on a great truck. Sam my salesman was excellent and Alexa took care of all the financing. There were no hiccups and the transaction was seamless.
"Yes, Mark Wilson's Better Used Cars is Absolutely Awesome!"
We could not ask for better care or service. Our 2 year old Maxima is in incredible condition. A couple of minor issues were taken care of quickly and efficiently. Michael F. in sales was knowledgeable and very easy to deal with. Donny Lachance was very good at what he does. Everyone we came in contact with was exceptional. It was the best customer service experience I have had in years. I recommend to anyone looking for a used car. Very impressed.
" "Exceptional Experience ""
My experience with Sam was great. I was given all of the information I needed to make the right decision on my purchase. Sam is very sincere and there are no pushy sales tactics. Great overall experience!!
Quick,Professional and hassle free service. Very happy with a job well done. Would recommend dealership for not only service but also purchase of a vehicle. Thanks again!
"Well bought my suv less then a year ago have to have service"
Well i bought a suv from then and have not had it a year and already having problems and i was supposed to have full coverage but apperently the issue with my car is not coverd. And then cant even explain the problem more clearly id wish i would have shopped around more
Other Employees Tagged:
"Good pricing - Excellent service from Sam B"
I liked the non pressure service and written quotes. All in All a good experience. Fair pricing on the trade in. I would recommend the dealership to anyone looking for a good used car
"Great people to deal with"
My 2nd car from Mark Wilsons. Great cars at a good price and always a pleasant experience. Salesperson was always ready to go out of the way to help.
"It was Ok"
I asked for an extra $250 for my trade in witch they where ok with doing only to find an additional $500 admin fee on signing ,meaning I basically got nothing for my trade in.
Other then that it was ok.