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SUSAN BOTTORF
SUSAN BOTTORF | Page 11
ASSISTANT SERVICE MANAGER
Victory Toyota of Brook Park
13775 Brookpark Road
Brook Park, OH 44142
182 Reviews
182 Reviews of SUSAN BOTTORF
December 20, 2022
I have never had a problem with them they are quick and make sure you are satisfied make sure you are satisfied More
by BGLINSKA20
Verified CustomerOther Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS
December 19, 2022
It went great ! Pretty much in & out didn’t have to wait long at alll . Pretty much in & out didn’t have to wait long at alll . More
by Lortzdennis
Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS
December 19, 2022
The dealership had great customer service and they were both extremely helpful and easy to work with both extremely helpful and easy to work with More
by gpauld22
Other Employees Tagged: Ryan Schneider
December 18, 2022
Customer Service knew what they were talking about on the phone and in person. They tried to make things as convenient as possible and save me time and money. The service was done well and met and exceeded e phone and in person. They tried to make things as convenient as possible and save me time and money. The service was done well and met and exceeded expectations. More
by orthogm
Other Employees Tagged: Whoever took my original phone call and scheduled the service
December 17, 2022
The Associates were very polite and honored the appointment time as was scheduled upon arrival. appointment time as was scheduled upon arrival. More
by villageecc
Other Employees Tagged: Scott Barrier, Mike Hana
December 16, 2022
Their schedule was pretty accommodating and their waiting room was nice. The staff was friendly and they finished earlier than what I expected. room was nice. The staff was friendly and they finished earlier than what I expected. More
by Claudia44109
Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS
December 16, 2022
Excellent customer service and attention to detail. Easy to make appointment and car was ready when expected. Easy to make appointment and car was ready when expected. More
by richgeb
Other Employees Tagged: Scott Barrier, Mike Hana
December 14, 2022
I love bringing my car in because I know that they will handle whatever needs to be done. handle whatever needs to be done. More
by charlesjackson19661966
Other Employees Tagged: Scott Barrier, Mike Hana, Dominic Theodore, Joe Rogers, MIKE BALIS
December 13, 2022
I brought my car in for an oil change and tire leak. The scheduler said the appointment would take 45 minutes when I made the appointment on the phone, but I was told an hour and a half when I got there The scheduler said the appointment would take 45 minutes when I made the appointment on the phone, but I was told an hour and a half when I got there. They called my phone instead of just coming to the waiting room to tell me they didn't have the part to fix my tire, but it would be $300 in 30 days when it came in. I immediately called the local tire place who made the repair the next day for $120. The lady at the counter was rude when I told her I found someone to do it sooner, and she insisted they wouldn't know how to program the pressure sensor, which they absolutely did. The oil change price also went up substantially without notice, and the car wasn't washed well. I've been a long time Metro customer, but I doubt I'm coming back after this experience. More
by CarReviewer44107
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