Ryker Leach | Page 3

I had a fantastic experience purchasing my 2019 Kia Niro at Royal Moore. From start to finish, the staff was friendly, patient, and truly worked with me to find the right vehicle and the right financing. I at Royal Moore. From start to finish, the staff was friendly, patient, and truly worked with me to find the right vehicle and the right financing. I never felt pressured—just supported by a team that clearly cares about their customers. They were upfront about all of the details, explained the warranty options thoroughly, and helped me compare insurance quotes to make sure I was getting a great deal. The process was smooth, well-organized, and genuinely stress-free. I absolutely love my Niro—it’s comfortable, efficient, and exactly what I needed. I’m really grateful for how easy Royal Moore made the whole experience and would definitely recommend them to anyone shopping for a vehicle. More

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This was my first time buying a brand new car and I couldn’t have asked for a better experience! Scott was fantastic to work with. He made sure I got exactly what I wanted and was happy to answer all o couldn’t have asked for a better experience! Scott was fantastic to work with. He made sure I got exactly what I wanted and was happy to answer all of the questions that I had. More

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Carlos is a Cool cat. Very knowledgeable about the Camry that I ended up purchasing. He also gave me a ride to drop off a rental car I had at the time. Carlos made the who Very knowledgeable about the Camry that I ended up purchasing. He also gave me a ride to drop off a rental car I had at the time. Carlos made the whole dealership experience a recommendable one More

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Fernando was great, he was polite, friendly and respectful of my time. He was excellent on communication, keeping me informed of the status and time frame on the availability of my new car. He wa respectful of my time. He was excellent on communication, keeping me informed of the status and time frame on the availability of my new car. He was helpful in getting everything setup in my new car. I would definitely recommend him. More

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Gustavo was great, knowledgeable and super easygoing. He communicated well and effectively the process. What I did not like that I was working with another sales person “Juan” and I made an appointment w He communicated well and effectively the process. What I did not like that I was working with another sales person “Juan” and I made an appointment with him but was busy with another customer and passed me to Gustavo who helped close the deal and drove away with a new 2026 Toyota Camry More

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George is always polite and professional. He has always taken care of me and my families vehicles He has always taken care of me and my families vehicles More

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Juan was great, he answered many of our questions and was able to help us find what we wanted. We were looking for a crewmax, 4WD and had a price range to keep within. He offered the options to us and let us able to help us find what we wanted. We were looking for a crewmax, 4WD and had a price range to keep within. He offered the options to us and let us take the choice of going from an SR5 vs. the Limited vs. TRD Pro, ended up with a limited which has a bunch of great features, and our boys absolutely love it!!! Overall, the process was not long which was nice. We had our kids in tow and he helped make sure we could streamline processes where we could. We had to leave and come back to grab lunch, and we were able to do credit apps ahead of time so when we got there, we could finalize our numbers & put ink to the paper. Service was excellent, we originally brought our other car (not our trade in) & the battery died from the kids leaving the doors open, he grabbed a jump pack to help us get back on the road and we hadn't completely decided yet on making a purchase! The powertrain warranty adds nice peace of mind, having prior cars with powertrain issues, they can be spendy! Great service, fair pricing, great selection.. We went to another dealer for a completely different brand (and not same franchise), we spent 10 min there, and immediately after I called Juan. The Tunrdas offerings blew the Domestic brand features out of the water & the Royal Moore team was great! I knew what I wanted to do. This is my first 'Yoda, and a happy fan of my new stormtrooper styled Tundra! More

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Great sales staff, great finance staff. I will definitely recommend Royal Moore to friends and family. I will definitely recommend Royal Moore to friends and family. More

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Been looking for a Mudbath TRD Pro for a while. My wife saw it was available and so I called and spoke with Brandon English right away. Told him I would take it no questions asked but would not be My wife saw it was available and so I called and spoke with Brandon English right away. Told him I would take it no questions asked but would not be able to drive down as my wife just had her tonsils removed. Brandon went and explained the situation with his manager and they were totally understanding and we did the whole transaction over the phone including trading my vehicle in. The whole process was 100% excellent and smooth from start to finish. Once completed Brandon drove the new truck 4 hours to my house and took my old vehicle back on trade. Tell me another dealership that would go above and beyond like that, I don’t know of any. Going forward are family will deal with Brandon and the team at Royal Moore Toyota going forward. More

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I recently purchased a new RAV4 XLE Premium from Royal Moore Toyota and overall, the dealer could have been a lot more clear and transparent about cost details, service and warranty program terms and incl Moore Toyota and overall, the dealer could have been a lot more clear and transparent about cost details, service and warranty program terms and inclusions (electronics, power train, etc.). Costs that I believed were included came at a significant incremental cost. In sum, know exactly what you are buying into with Royal Moore or any other dealer. I also felt the financing discussions and digital signing of documents were rushed and I felt pressure to buying into the add ons. I was looking for the low pressure purchasing experience the reviews and the Costco Auto Program touted, but during negotiations, costs were explained through the lens of monthly payments and not true line item costs, which I found to be misleading. That said, I reached out to the Royal Moore team with my concerns and a Manager immediately called me back. We had a constructive conversation and I provided honest feedback of my purchase experience. Sadly, there was nothing they could do to change things, but I asked them to do better and provide a more fair, transparent and low pressure car buying experience for other customers that they deserve and that I wish I had. More

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