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Ryen Hatfield

Overview Reviews (78) Inventory (306)

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Ryen Hatfield

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.8

78 Reviews

Overview Reviews (78) Inventory (306)

4.8

78 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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78 Reviews of Ryen Hatfield

April 01, 2026

Dealership Rating

Employee Rating

Everything was good until they tried to upsell me 2,000 worth of things I don't need. worth of things I don't need. More

by Jkellog61

Verified Customer

Recommend Dealer

Other Employees Tagged: Ryen Hatfield

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March 29, 2026

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Employee Rating

The staff was friendly and professional. The vehicle was very clean when we picked it up. So very satisfied. The vehicle was very clean when we picked it up. So very satisfied. More

by JAKE75

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 29, 2026 -

Joe Machens Capital City Ford responded

It’s wonderful to hear that Ryen and our team treated you professionally and had your Ford Bronco looking pristine at pickup. We’re glad you left feeling very satisfied. Thank you for choosing our service department.

March 28, 2026

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Employee Rating

Always excellent service! They always take such great care of my car. They make it easy They always take such great care of my car. They make it easy More

by Carrietergin

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Mar 28, 2026 -

Joe Machens Capital City Ford responded

What a pleasure to know that Ryen and our service team make caring for your Lincoln so straightforward. Thank you for entrusting us with your vehicle.

March 26, 2026

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Employee Rating

Excellent very good ? ? A good day to have your car serviced by the dealership with good service ? A good day to have your car serviced by the dealership with good service More

by SHAMEEK4221

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Mar 26, 2026 -

Joe Machens Capital City Ford responded

Thank you for sharing! We are thrilled to hear that you had a smooth service visit for your Ford Fiesta and that the team could provide a positive experience. Ryen and our entire service department appreciate your feedback and hope to welcome you back soon.

March 24, 2026

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Employee Rating

Everyone has always taken real good care of me. That's why I drive 1.5 hours to go there for service. I get better service than from the local dealerships. That's why I drive 1.5 hours to go there for service. I get better service than from the local dealerships. More

by tsstrait66

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Mar 24, 2026 -

Joe Machens Capital City Ford responded

We’re delighted that you find the drive worthwhile and that our team consistently takes great care of your Ford Bronco. Thank you for trusting us for your service needs and we look forward to helping you again.

March 24, 2026

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Employee Rating

Great group to deal with Would recommend Ryen for any of my service needs For my vehicle my service needs For my vehicle More

by cam85ss

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Mar 24, 2026 -

Joe Machens Capital City Ford responded

It’s wonderful to know our group provided great service for your Ford Mustang. Thank you for recommending Ryen for your service needs. We’re here whenever your vehicle needs attention again.

March 23, 2026

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Employee Rating

Everything was done in a timely manner Everything was done in a timely manner just like they said they would done in a timely manner just like they said they would More

by JMERTENSATTWIRELESS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Mar 23, 2026 -

Joe Machens Capital City Ford responded

Thank you for the 5-star rating. It’s great to hear that Ryen and our service team handled your Ford maintenance on schedule just as promised. We appreciate your trust and look forward to the next opportunity to assist you.

March 22, 2026

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Employee Rating

It took a long time for just a oil change and tire rotation 2 hours or so rotation 2 hours or so More

by cmdford

Verified Customer

Recommend Dealer

Other Employees Tagged: Ryen Hatfield

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Mar 23, 2026 -

Joe Machens Capital City Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Adam Rodriguez Service Manager arodriguez@machens.com

March 22, 2026

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Employee Rating

Professional and quality service. I trust them to take care of my vehicle needs. They provide professional and quality service. I trust them to take care of my vehicle needs. I trust them to take care of my vehicle needs. They provide professional and quality service. I trust them to take care of my vehicle needs. More

by dwightpolitte

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Mar 22, 2026 -

Joe Machens Capital City Ford responded

Thank you for sharing your thoughts on the excellent care your Ford Maverick received. We appreciate your confidence in us, and Ryen and our team look forward to assisting with any future service needs.

March 20, 2026

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Employee Rating

I had an issue with the buttons on my steering wheel. Ryen was great about getting me scheduled in. They replaced the buttons and after a day it started doing it again. I called explained the issue. He m Ryen was great about getting me scheduled in. They replaced the buttons and after a day it started doing it again. I called explained the issue. He me back in right away. They fixed the issue and Ryen called the next day to make sure everything was still working. That's what customer service is all about. He needs to train a few others in this world. More

by Mildox1964

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ryen Hatfield

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Mar 20, 2026 -

Joe Machens Capital City Ford responded

We’re glad Ryen was able to get your Lincoln MKX back in quickly and address the steering wheel button concern. It’s great to hear the issue was resolved and that Ryen’s follow-up call put your mind at ease. Thank you for sharing your experience and trusting us with your vehicle.

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