Dealer Reviews
Cars for Sale
Dealer Log In
Ryan Reeves
Ryan Reeves | Page 62
Sales Manager
Acura Of Pembroke Pines
15601 Pines Blvd
Pembroke Pines, FL 33027
844 Reviews
My job is to make sure you’re happy with your overall experience.
Read moreDealership Experience
9 yrs, 11 mos
Industry Experience
9 yrs, 11 mos
Languages Spoken
English
844 Reviews
Write a Review
844 Reviews of Ryan Reeves
Verified Customer
July 10, 2020
Ryan and Sal were humble , patient and honest. Also the price was 2k cheaper than elsewhere. Worth the 2 hr drive . In out quick and made sure i was satisfied at all times with the purchase. price was 2k cheaper than elsewhere. Worth the 2 hr drive . In out quick and made sure i was satisfied at all times with the purchase. More
by gortiz239
Other Employees Tagged: Ryan, Sal
July 09, 2020
I have had the best experience with this dealership, Ryan and the finance team went above and beyond to ensure my satisfaction with my purchase and and I will be back as well as recommend them to my fr Ryan and the finance team went above and beyond to ensure my satisfaction with my purchase and and I will be back as well as recommend them to my friends and family More
by charmsnewms
Other Employees Tagged: Camilo
July 09, 2020
A+++ Quick and Easy Super convenient... Super clean, COVID safe environment... Easiest place to get a car and get in and out in a short period of time 3rd acura purchase Super convenient... Super clean, COVID safe environment... Easiest place to get a car and get in and out in a short period of time 3rd acura purchased from here. More
by ofer
July 09, 2020
Great Service Ryan and Giovanni were great! very efficient and quick - They both worked with us on getting the car and price we wanted in a timely manner. Ryan and Giovanni were great! very efficient and quick - They both worked with us on getting the car and price we wanted in a timely manner. More
by avzgroup.llc
Other Employees Tagged: Giovanni Vargas
July 07, 2020
Ryan is always awesome and professional. This is the second lease that I have done with Ryan and Acura of Pembroke Pines and the experience has always been excellent. second lease that I have done with Ryan and Acura of Pembroke Pines and the experience has always been excellent. More
by d1nony
June 30, 2020
Great salesman When we decided to purchase a 2020 Acura RDX Ryan worked with us right from the beginning. He was very dedicated and guided us through the various st When we decided to purchase a 2020 Acura RDX Ryan worked with us right from the beginning. He was very dedicated and guided us through the various steps-- selection of the vehicle, financial, and all other processes. We are very satisfied with his professional and knowledgeable manner. And we want recommend him whenever anyone else wants to buy an Acura. Ivan and Mirta Diaz Pembroke Pines, Florida More
by diaz-m
June 30, 2020
Great Overall Experience We recently leased a MDX from Acura of Pembroke Pines, and our experience was refreshing, considering most of our other car purchases consisted of lon We recently leased a MDX from Acura of Pembroke Pines, and our experience was refreshing, considering most of our other car purchases consisted of long-drawn out negotiations. Ryan and the rest of the team were great! More
by bkoch10
Other Employees Tagged: Joe Urteaga , Douglas Campbell
June 29, 2020
No pressure deals and got a better car than I thought Over the last 5 years our family has purchased 2 MDX and 2 RDX and we are very pleased with the service and value we have received. The friendly sales Over the last 5 years our family has purchased 2 MDX and 2 RDX and we are very pleased with the service and value we have received. The friendly salesperson Ryan Reeves is also very nice and professional to work with. He kept up with us over the years and made us feel valued and not taken for a ride. Everything was clearly presented and there were no hidden charges or surprises. I will definitely recommend this dealership to my friends and family. More
by ALIALDAYANI
June 23, 2020
poor customer service and unethical business practices On 2/29/2020 I purchased a new 2020 RDX from Acura of Pembroke Pines. As part of this deal, I returned my leased 2017 TLX to them. Working with Ryan On 2/29/2020 I purchased a new 2020 RDX from Acura of Pembroke Pines. As part of this deal, I returned my leased 2017 TLX to them. Working with Ryan Reeves and Sean Bradford from the sales team, we negotiated that no fees or remaining payments would be due on the lease as part of the new vehicle purchase agreement. The contract on the 2020 RDX clearly lists 0 due on the lease turn-in. On 5/20/2020 I received a call from Acura Finance stating that a balance of $1,838.42 was due. I told Acura Finance that the Acura of Pembroke Pines had accepted return of the leased vehicle and that the new purchase contract clearly stated no additional payments were due from me on the leased vehicle. Acura Finance stated flatly that they did not care and that I needed to work directly with the dealership to have them actually follow through on their commitment to take care of this. From May 20th through June 8th, I made over a dozen calls and sent 4 emails to Larry Schlossberg (General Manager), Doug Campbell (Finance Manager), Sean Bradford (sales), and Ryan Reeves (sales). None have resolved the issue and most have not even had the minimum courtesy to return my calls. There was only one response to one of the emails from Doug Campbell on 5/26/2020 who stated that the general sales manager would be taking care of this. Otherwise there was no other response to any emails and clearly no follow through. This behavior is indistinguishable from a bait-and-switch tactic where the company tries to retroactively change the deal to profit more at the expense of the customer. There is a complete failure of customer service from the General Manager all the way down to the sales team. There are numerous complaints similar to this on the BBB website naming many of the same individuals acting in exactly the same fashion towards customers. Where is the accountability? More
by DANIELHETTRICK
Other Employees Tagged: Sean Bradford , Douglas Campbell, Larry Schlossberg
