Ryan Mroszczak

Worst experience I've ever had at a dealership. I have purchased many cars and I have never had issues like I did here. My father went up on a Wednesday to look at a car he wanted for work, he gave I have purchased many cars and I have never had issues like I did here. My father went up on a Wednesday to look at a car he wanted for work, he gave a deposit and they asked him if he wanted it that day. He said no I don't need it now, I can come back Monday. We made an appointment for 5pm on Monday, we get there and wait an hour and a half. There is absolutely no reason that we should have waited at all since we were told we had to make an appointment to come up in the first place. After being very frustrated waiting that long, we went to complain and find 3 managers sitting in the office chatting. Only then did they try to apologize for the wait and offered compensation in a gift card for dinner for the trouble which they never sent and when asked about it about a month later, they apologized and said they would mail it out and never did. They then offered to put dealer plates on the vehicle for my father to take home for the night. We then had to go back the next night to sign the paperwork and that ordeal was 45min to an hour long. I have never spent so much time in a dealership buying a car, the whole process is ridiculous and time consuming when it doesn't have to be . If it weren't for needing this specific vehicle I would have never dealt with this run down dealership and their horrible customer service. I tell everyone to stay far away from vision nissan in greece, and this place confirms why I only deal with West Herr dealerships with amazing customer service. More

by Sara Verified Customer Verified Customer

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The dealership was very attentive to my needs. I did not have to wait when I arrived and the service was performed in a minimal amount of time I did not have to wait when I arrived and the service was performed in a minimal amount of time More

by leonardmerritt28 Verified Customer Verified Customer

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They are a very good dealership. And good quality service for Rochester. I like there service! And good quality service for Rochester. I like there service! More

by Brayon Verified Customer Verified Customer

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Colton was professional and patient with me and my wife. Our truck is working great. Thanks Visoin Nissan Greece. Our truck is working great. Thanks Visoin Nissan Greece. More

by Blackbriar3840 Verified Customer Verified Customer

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Always do well here. Never had a problem with anything. Website need some work however. Never had a problem with anything. Website need some work however. More

by john@kinane.net Verified Customer Verified Customer

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Very fast and efficient with the service. Followed up to make sure things were good Followed up to make sure things were good More

by MKMONACO04 Verified Customer Verified Customer

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I think the work they do is good but not the wait! ! I had an 11:00 appointment for oil change and tire rotation. I was waiting for my car at 1:00 they said, they hadn’t looked at it yet; maybe and 4 ! I had an 11:00 appointment for oil change and tire rotation. I was waiting for my car at 1:00 they said, they hadn’t looked at it yet; maybe and 45 minutes to an hour before it would be completed. So why have an appointment if after 2 hours no one even looked at it. A lot of other people waiting where have the same issues. More

by NONE25 Verified Customer Verified Customer

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They were incredible. The waiting area was clean, well lite. There was coffee and water available. The service associate was friendly and professional. The waiting area was clean, well lite. There was coffee and water available. The service associate was friendly and professional. More

by GPARK Verified Customer Verified Customer

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Service was great and quick, everyone who was present was welcoming and kind and made sure I was comfortable during my wait. welcoming and kind and made sure I was comfortable during my wait. More

by javondarobbins2013 Verified Customer Verified Customer

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The Service Department is TOP NOTCH! Everyone is friendly and professional. They keep you updated and tell you what is going on and when your vehicle will be ready!!! Everyone is friendly and professional. They keep you updated and tell you what is going on and when your vehicle will be ready!!! More

by COREEN.HENNING Verified Customer Verified Customer

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