Ryan Kinkade
Ryan Kinkade at Mercedes-Benz of Fort Washington

Ryan Kinkade | Page 128

Service Director

Mercedes-Benz of Fort Washington

404 Pennsylvania Ave
Fort Washington, PA 19034

4.6
1,423 Reviews
4.6

1,423 Reviews

Write a Review

Dealership Experience

16 yrs, 1 mo

Industry Experience

33 yrs, 1 mo

1423 Reviews of Ryan Kinkade

July 09, 2019

Dealership Rating
Employee Rating

I took my car to MBFW to have its regular Schedule A service The technicians did a great job of diagnosing the issues and letting me know what else is need for the car. I also got a loaner car which really helpe More

by MMOO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dessire Cardenas

July 09, 2019

Dealership Rating
Employee Rating

Went in for a simple inspection got the car back w problems I have a low mileage Sl-500 which I brought it in for a simple inspection which was running great,. then I received the car back with nothing wrong More

by DANYLUKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

July 03, 2019

Dealership Rating
Employee Rating

Great Dealership Outstanding! Best Benz facility on the east coast! I drive passes 2 or 3 to go here. Outstanding staff, facility and experience on every visit More

by JONATHAN.CHERRY65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eddie Millan

June 25, 2019

Dealership Rating

Service Enjoy was very helpful and worked with my work schedule with respect to providing a rental vehicle. Thank you for all of your help in the process. More

by ARASH.MICAILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 23, 2019

Dealership Rating

Worst service I ever experienced It’s my 4th time I gave my vehicle for the same issue. I spent 1000$ for the issue. But still I am facing the same issue. Without finding the root cau More

by VISWANATH.DUDEKULA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 23, 2019

Mercedes-Benz of Fort Washington responded

VISWANATH.DUDEKULA I am sorry you have been frustrated by the failure of Mercedes-Benz of Fort Washington to identify and resolve the issue you mentioned in your review. My name is Colin Mattis. I am the Client Advocacy Manager for Park Avenue Motor Cars, the parent company of MB Fort Washington. I would like to learn more about what led to such a disappointing service experience. We obviously failed in our mission to provide the level of service that is commensurate with the brand. Would you consider sharing a contact number and discussing this week? If so please let me know the best time and number by emailing cmattis@yourmercedes.com

June 22, 2019

Dealership Rating
Employee Rating

Great Service! Great service, but they forgot to wash my car. Aside from the cost, which is always overpriced, it is always a great experience. I have purchased 3 ca More

by YVETTEMIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 20, 2019

Dealership Rating
Employee Rating

Great service experience Always a pleasure to have my car serviced at this location Really nice and helpful people Easy to make appointment and everything was done in timely m More

by JANUSZ_59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 11, 2019

Dealership Rating
Employee Rating

They are the best After a rear ended collision, insurance gave me their repair shop. However I refused. I prefer to take my car to Benz Fort Washington. The insurance a More

by MEDIKHELP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dessire Cardenas, Michael Liss, Eddie Millan

June 10, 2019

Dealership Rating
Employee Rating

aaarg I am currently driving an unsafe car (and have been for over two years). This service depart is either unable or (more likely) unwilling to fix it. More

by LSTARR21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Michael Liss, Eddie Millan

Jun 11, 2019

Mercedes-Benz of Fort Washington responded

Hello LSTARR21 I am sorry you feel your vehicle is unsafe and I am certain that if it is we should bring it back to the dealership as soon as you are able. My name is Colin Mattis. I am the Client Advocacy Manager for Park Avenue Motor Cars, the parent company of MB of Fort Washington. Please contact me as soon as possible so that I can investigate your concerns. cmattis@YourMercedes.com

June 09, 2019

Dealership Rating

good service terrible car wash the car wash was terrible, water spots on all of the glass surfaces, looks like it was never toweled off. a local car wash seems a better choice. More

by MRRCEVETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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