Russ Ouellette

Thought it was very expensive to get a new key fob. They did it and it worked but apparently they needed to do an inspection and did a car wash as well. I know that went into the labor cost so felt bli They did it and it worked but apparently they needed to do an inspection and did a car wash as well. I know that went into the labor cost so felt blindsided that I couldn’t decline these services I never asked for. More

by sainsworth Verified Customer Verified Customer

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Russ was friendly and professional. He took the time to explain the issue with my vehicle, understand my position, and worked with me to achieve a resolution. He offered transportation He took the time to explain the issue with my vehicle, understand my position, and worked with me to achieve a resolution. He offered transportation without me needing to ask and that process was seamless. He also got my vehicle back to me earlier than expected which was a huge plus! More

by rkenny286 Verified Customer Verified Customer

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Planned to go to Tulley's because it is 15 minutes closer to home. However the interaction with Tully was once again substandard so I went back to Werner Mazda again. You've think I was learn my lesson.... to home. However the interaction with Tully was once again substandard so I went back to Werner Mazda again. You've think I was learn my lesson..... More

by gczuba Verified Customer Verified Customer

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The folks at Werner Mazda (service and sales) are always friendly and do their jobs well. friendly and do their jobs well. More

by jweir2 Verified Customer Verified Customer

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They were very helpful with break issue and was communicating with us. Russ and Dylan.were very helpful communicating with us. Russ and Dylan.were very helpful More

by Stevej Verified Customer Verified Customer

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Russ was very helpful with the issue we are having with our breaks. He reached out and keep us in the loop our breaks. He reached out and keep us in the loop More

by Stevej Verified Customer Verified Customer

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Russ made my day when he had my seat motor replaced the same day and under warranty. Having the stress of my seat failing a 3rd time in less than 2 years and not knowing how it would play out quickly beca same day and under warranty. Having the stress of my seat failing a 3rd time in less than 2 years and not knowing how it would play out quickly became great news, especially since we are taking a road trip. Thank you Russ! More

by lorajl Verified Customer Verified Customer

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Lorrie was very hel0ful, answered my texts promptly and service seemed to repair what was needed. Lorries looked into getting some things c9vered under warranty as well. service seemed to repair what was needed. Lorries looked into getting some things c9vered under warranty as well. More

by way2muchfun5 Verified Customer Verified Customer

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Had an issue with my engine light going off and on. Had to reschedule 3 times because it was off. Brought in and they figured out the issue and repaired it Would go anywhere but Warner Mazda great Had to reschedule 3 times because it was off. Brought in and they figured out the issue and repaired it Would go anywhere but Warner Mazda great service More

by pmb869 Verified Customer Verified Customer

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Great customer experience for service. Always great at explaining what is going on and working with you to ensure the best result. Always great at explaining what is going on and working with you to ensure the best result. More

by ianmac331 Verified Customer Verified Customer

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