Rudy Robinson | Page 5

great place everyone there was amazing Brandon and Rudy went above and beyond to help me.. so happy with my car... and they helpped me so i understood it all..wil everyone there was amazing Brandon and Rudy went above and beyond to help me.. so happy with my car... and they helpped me so i understood it all..will go back for sure!!! More

by CONCERTJUNKY2005 Verified Customer Verified Customer

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Average Came in for scheduled oil change. Customer service was friendly until after I paid. After check out I was told to go out the door and my car was somew Came in for scheduled oil change. Customer service was friendly until after I paid. After check out I was told to go out the door and my car was somewhere to the left. Once I found my car, in the cold by activating the alarm, I reviewed my receipt more and found they had written me up for a complimentary car wash for having my vehicle serviced. My car was not washed. I had to search for a service member, he said he had to talk to someone. After another 25 mins my car was brought back to me with soap on my windshield and grill. The car was "cleaner". I usually do not have issues with this service center but I felt less cared for this visit. Prices here are slightly higher then other locations closer to my home. I come here for the good service and complimentary car wash. I would like to continue servicing my vehicle with Mazda and hope I am treated better next time around. More

by PHOL Verified Customer Verified Customer

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Easy service app Needed an oil change at my 5000 miles mark. I made the appointment via the super easy to use CJ Wilson app. Ater I got there he suggested to rotate t Needed an oil change at my 5000 miles mark. I made the appointment via the super easy to use CJ Wilson app. Ater I got there he suggested to rotate the tires also so I did. Was in & out in an hour. More

by MissAnn3333 Verified Customer Verified Customer

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The service advisor's are great I have had my vehicle in for service on multiple occasions and the service advisor's have been outstanding on every occasion. They understand that my I have had my vehicle in for service on multiple occasions and the service advisor's have been outstanding on every occasion. They understand that my time is valuable and have made every effort to send me on my way as quick as possible. More

by JE Verified Customer Verified Customer

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Loved every second. CJ Wilson Mazda in Orland Park gave me a wonderful expierience! I leased my first car with very little credit and they were able to work with me find CJ Wilson Mazda in Orland Park gave me a wonderful expierience! I leased my first car with very little credit and they were able to work with me find a bank that would take me and gave me an amazing price. Plus they sent me home made cookies after my purchase. Loving my Mazda3. Thanks so much CJ Wilson Mazda! More

by LUKESTEWART24 Verified Customer Verified Customer

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AAA Top not notch!!!!! Smiling faces...Great value..... Friendly and knowledgeable.... can't wait to go back, and that is a first for me in 40+ years of vehicle ownership! Smiling faces...Great value..... Friendly and knowledgeable.... can't wait to go back, and that is a first for me in 40+ years of vehicle ownership! More

by JMAD58 Verified Customer Verified Customer

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2010 CX9 Mazda Service - Purchased 1/2014 Went in for a leak issue. Turns out it was the PTU Unit. Would cost $1554 to repair. Of course they also found other issues, such as tie rod which Went in for a leak issue. Turns out it was the PTU Unit. Would cost $1554 to repair. Of course they also found other issues, such as tie rod which required alignment and rear axle seal replacement total repair $2000, asked if that included labor/parts and he said yes. Did some research and found out PTU was a known issue as of 4/2014. Unfortunately, it took my car until 103k miles which is over the 100k mile CPO warranty (expire 1/23/17). I called corporate to complain and they gave me a $400 credit. I felt it was a known issue and still should have been 100% covered under CPO warranty. When I picked up the vehicle they added sales tax which I was then told was not included in total estimate. They need to clarify the estimate does not include tax. So I felt my $400 credit was down to $300. They did give me a loaner which helped me to commute to work. As they say, stand behind your product! Love my CX9 and thought about trading it in without paying for reapirs and buying something new but I just couldn't let it go. ZOOM ZOOM!! More

by KML64 Verified Customer Verified Customer

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Mazda service The service at CJ MAZDA it exellent. They're very thorough and the service desk staff is very knowledgeable. I've had my car since April and I get fr The service at CJ MAZDA it exellent. They're very thorough and the service desk staff is very knowledgeable. I've had my car since April and I get free oil changes and washes for a year. Also,they are persistent when it's time for maintenance checks. More

by RSCOTT1269 Verified Customer Verified Customer

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Great customer service. This was my first service appointment for my new vehicle. Great experience. The only negative comment would be my windows were full of water spots a This was my first service appointment for my new vehicle. Great experience. The only negative comment would be my windows were full of water spots after my car was washed. More

by LTERRELL Verified Customer Verified Customer

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Unknown charges We set up an appointment for an oil change but very quickly it was recommended we rotate the tires, then an engine clean for the GDI. Then the cabin f We set up an appointment for an oil change but very quickly it was recommended we rotate the tires, then an engine clean for the GDI. Then the cabin filter needed replacement. Once we got the bill there was 4 or 5 things charged that I have no idea what the heck they were for, totalling $40. Misc charge, mystery gasket, and a charge for inspection when it used to be free at Community Mazda. Uncertain if we will return here for service. More

by Dali Verified Customer Verified Customer

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