Ruben Pina

Very poor representation for service dept! Unfriendly, felt as if I was bothering them, didn’t ask me questions if I’d had issues with my car, if recalls had been completed, or upon pick up di Unfriendly, felt as if I was bothering them, didn’t ask me questions if I’d had issues with my car, if recalls had been completed, or upon pick up did not go over what was done or the costs, I had to go back and ask them “if” things had been done , shouldn’t they have gone over that? I told them I’m taking a long trip so want to make certain brakes and all were good, they said nothing upon pickup..I’m an elderly woman which is very important for me . They just had no customer service skills, Next the gal said 1 to 1 1/2 hrs, I got there at 915, I went I. At 1210 to ask about my car, they said oh let me get to that and bring your car up, how long had that paperwork been sitting on the desk??!! Very poor communication with customer! More

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Great experience overall with this entire Dealership, and they have us for life, for us and anyone else who wants our opinion… they have us for life, for us and anyone else who wants our opinion… More

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Overall service at Ken Grody was fantastic. Just overall impeccable! You have a customer for life! Thanks to Carlos, Luis, Shanna, all a great team. Thanks also to Armando for his follow up.. Just overall impeccable! You have a customer for life! Thanks to Carlos, Luis, Shanna, all a great team. Thanks also to Armando for his follow up.. More

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I would definitely recommend them to buy cars. The staff was very helpful easy to work with. I highly recommend this dealership for their repair services. The staff was friendly and knowledgeable The staff was very helpful easy to work with. I highly recommend this dealership for their repair services. The staff was friendly and knowledgeable and the job was done quickly. No pressure didn't feel rushed. Trustworthy. They listened to my needs. Quick and painless the dealership made the process easy. Go see them. Mark More

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Ken Grody Ford has provide me OUTSTANDING SERVICE for many years, It is the primary reason I have been a loyal repeat customer and have purchased a number of Ford Edges. I have met Mr, Ken Grody who shar many years, It is the primary reason I have been a loyal repeat customer and have purchased a number of Ford Edges. I have met Mr, Ken Grody who shared with me the reason why he invested in expanding his service department. His customer service people are the best in the business. They are sincere about providing the best quality of service. More

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excellent experience would buy again. Had good selection. Offered test drive. explained functions and use of vehicle. Had good selection. Offered test drive. explained functions and use of vehicle. More

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Bought my F150 here almost 7 years ago, and have never taken it anywhere else for service or maintenance. The service writers have always been courteous and easy to work with, and now that the remodel is taken it anywhere else for service or maintenance. The service writers have always been courteous and easy to work with, and now that the remodel is complete, the customer lounge is really nice. Highly recommend! More

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Great sales team and KG Customs turns the ordinary into something extraordinary. I always buy from Ken Grody Ford. something extraordinary. I always buy from Ken Grody Ford. More

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The service department got me in and out very quickly. Gave me detailed inspection of what was done on my car. I highly recommend using Ken Grody Ford. Gave me detailed inspection of what was done on my car. I highly recommend using Ken Grody Ford. More

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Excellent service! !! I was very pleased with my window tint and bed liner. Nothing but fantastic treatment by the service department. !! I was very pleased with my window tint and bed liner. Nothing but fantastic treatment by the service department. More

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