
20 Reviews
Write a Review20 Reviews of Rosalie Isern
August 29, 2025
Excellent service, communication and great engagement. I am second time buyer from this location and I appreciate the transactional process being clear and concise. I am second time buyer from this location and I appreciate the transactional process being clear and concise. More
Other Employees Tagged: Vanessa Mayo
August 25, 2025
Walser service department is fantastic to work with. The service department is always professional and prompt. Very courteous and helpful. The service department is always professional and prompt. Very courteous and helpful. More
Other Employees Tagged: Erick Lain , Angela in Service Dpt.
August 13, 2025
Our purchasing experience with this dealership was exceptional. Rosalie & Scott were so helpful and professional. exceptional. Rosalie & Scott were so helpful and professional. More
Other Employees Tagged: Scott Bishop
August 08, 2025
Erick and Rosalie are great. Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not th Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not the case now. The last car I bought (LC 500) was delivered dirty and we got NO help with infotainment. I watched YouTube to learn most of it. Lexus always makes good cars. That's why I buy them, but the dealer experience is more like a Kia or Nissan dealership. I had heard that he ownership had never owned a luxury dealership before and man does it show. I will still buy Lexus vehicles, but probably from Tulsa or Oklahoma City. 6 of my Lexus purchased here were from when I lived out of town and even out of state. I didn't have to come here, but I did because the service was that good. I can get the current level of service from way less dealerships. Ask the sales team about the leadership. If they're honest, they will tell you what they have shared with me. This place is bleeding loyal customers. I hope this helps. More
Other Employees Tagged: Erick Lain, Scott Bishop
August 03, 2025
Very helpful and informative of TX. Directed us in making decisions and guided us thru our second purchase of a Lexus. Directed us in making decisions and guided us thru our second purchase of a Lexus. More
Other Employees Tagged: Erick Lain, Vanessa Mayo
July 29, 2025
salesman was great and dealership was good . finance on the other hand was less so, had a wire transfer done because you don't accept cashiers checks and one from wife's credit union was returned finance on the other hand was less so, had a wire transfer done because you don't accept cashiers checks and one from wife's credit union was returned to her credit union for some reason not explained. while the one from mine using the exact info was good to go' delayed our delivery by a day to get a cash withdraw instead More
Other Employees Tagged: Vy Nguyen, Benjamin Broberg, Jonathan Haynes
