Ron Sjahfiedin | Page 11

Used Rav 4 purshase I had a great experience at Falmouth Toyota. I purchased a used Rav 4 . Jen Collins was very knowledgeable,and a great help ! Until I got to the loan I had a great experience at Falmouth Toyota. I purchased a used Rav 4 . Jen Collins was very knowledgeable,and a great help ! Until I got to the loan center was a little disappointed when I mentioned I wanted to check out other prices , and was immediately jumped down my throats and was told I was wasting their time . We had no right being in the Financial office !!!!! I wanted them to check out rates with my husband and I on loan , not just husband, and was told it would only make a 1-2 dollar difference, how much is $2.00 to you ?! Humer me , instead of acting as if I was being a pain ! Broken small molding in front under bumper . I was told well it is a used car !! I'm still spending 21000.00 !!! More

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Highly recommend I highly recommend Falmouth Toyota. They were courteous, not overly pushing you to buy, and very helpful! When I am ready for another car, I will I highly recommend Falmouth Toyota. They were courteous, not overly pushing you to buy, and very helpful! When I am ready for another car, I will definitely go back to Falmouth Toyota. More

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Focused on what I needed and liked. Mike and Ron were sensitive to my payment goals, and patient as I made a decision about what vehicle to lease. Their goal was that I would be happy w Mike and Ron were sensitive to my payment goals, and patient as I made a decision about what vehicle to lease. Their goal was that I would be happy with my new leased RAV4. More

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Our "new to us" 2013 RAV4 So many of you. Who needed so many of you? I guess we needed so many of you. We were fine with Ron. Then Matt stepped in and very soon after that So many of you. Who needed so many of you? I guess we needed so many of you. We were fine with Ron. Then Matt stepped in and very soon after that Tom stepped in. We were fine with Ron. In any case we were doing just fine and it was a blast with so many of you. Hold on to Ron. Had to come back after reading last question: "Were you left alone for more than 5 minutes.....?" Are you serious? I especially liked the final part after purchasing our RAV4. The inspection. Dealing with so many elves just before Christmas? Who wouldn't enjoy the experience? Once we got the car home I thought that might be the end of it (except for paying for it of course). The end? No way. We got 5 phone calls from Falmouth Toyota - each and every phone call was friendly and nice. I continued to say as I picked up the phone day after day after day, "You are not getting the car back." I forget what the calls were about except they kept coming and they became a household funny. "It's Toyota again honey!" And this survey proves it doesn't it? "It's Toyota again honey!" More

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Friendly, helpful and easy to work with Falmouth Toyota helped me when I wasn't happy with my current car. They were easy to speak with, understood what I was looking for and helped me figur Falmouth Toyota helped me when I wasn't happy with my current car. They were easy to speak with, understood what I was looking for and helped me figure out financially what I could afford. I would recommend to anyone and everyone. More

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We keep coming back for one reason We just purchased out third Toyota from the Falmouth Toyota Dealership and couln;t be happier! The team at the dealership - from sales to front office We just purchased out third Toyota from the Falmouth Toyota Dealership and couln;t be happier! The team at the dealership - from sales to front office to the service team - are the best with whom we have ever dealt. Ron Sjahfiedin treated us fairly and proved willing to work with us on all of our purchases. Our sales cycle was lengthy due to my schedule but Ron patiently hung in there with just the right amount of contact. We were looking for a Rav4 but Ron kept our options open and found us the 'perfect' car. I look forward to dealing with him again. There was great follow-up by Matt Murphy and Peter Cavicchi that told us we were in the right place. More

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You want a complete experience when buying a vehicle I have been a happy, satisfied customer of Falmouth Toyota for over 10 years. I have been given good guidance, information, and deals in the front fro I have been a happy, satisfied customer of Falmouth Toyota for over 10 years. I have been given good guidance, information, and deals in the front from Ronnie. However, it is in the rear where I am pleased to report the wonderful level of caring service that my vehicle receives after the initial purchase. They coordinate a fine-tuned operation that ensures that you as the customer may feel confident that your vehicle has received top quality care and attention. The new waiting facilities lend themselves to customers' many different needs being met- general waiting room with television, quiet room with WI-FI, even a children's area for play, and of course, food. All the facilities, including the rest rooms are kept clean, neat, and restocked. I would not hesitate to strongly recommend folks to stop by and shop at Falmouth Toyota- and have! More

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No Pressure= Great Experience! My wife and I had the best car buying experience of our lifetimes at Falmouth Toyota last week. The building and whole staff have produced an atmosph My wife and I had the best car buying experience of our lifetimes at Falmouth Toyota last week. The building and whole staff have produced an atmosphere of just trying to get the correct fit for a customer’s needs. Not once did anyone say to us TODAY!..... TODAY! … TODAY! Because if they had been that aggressive my wife would have given me the eye wink that says “Let’s get out of here now” . This is the same wink she had given me at three previous dealerships in the last two months. We went in with a 2004 Ford Escape that has seen better days, and left with a Toyota Certified Pre-Owned 2012 Sienna that she, myself and my two daughters just love. She had never driven a Mini-Van and had reservations about them but when Ron our sales person brought the whole family for a test drive and she loved the secure feeling and driving experience. My girls 4 and 7 love the leg room and the all the gizmos that come with the van. I love the fact of it being a safe car for long rides like vacations and we can bring my daughters friends with us (seats 8) or other family members without having to use another car. When we returned to the dealership Ron gave us plenty of time to talk alone while the kids played in a really nice playroom they have set up there. We talked numbers and Ron and Ray the sales manager were very cordial, respectful and understanding of our financial situation and needs. They never pressured us with the old sales tactics of “You know you want this”, or the back and forth of “Just hold on let me talk to my manager again”..etc”. They simply helped us find a vehicle that fit our needs and did it with a genuine smile! Needless to say the numbers worked out and we left very happy and they gave my kids sticker books on top of all that! I would totally recommend this dealership for anyone looking for a new or used vehicle. More

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Excellent Dealership Our positive experiences over the years with both sales and service is what will keep us coming back to this Dealer, great Job Matt...you have put tog Our positive experiences over the years with both sales and service is what will keep us coming back to this Dealer, great Job Matt...you have put together a Great organization...The Osgoods More

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Dangerous for impulse shoppers (wink) While waiting for our truck to be serviced, we decided to just browse the Certified used RAV 4s. Ronnie showed us around and a Venza caught my eye. While waiting for our truck to be serviced, we decided to just browse the Certified used RAV 4s. Ronnie showed us around and a Venza caught my eye. It was just the right size, color and price. Although I usually pride myself on thoroughly researching purchases, I bought the car that afternoon. We have always been happy with the service at Falmouth Toyota, so now both our vehicles will be returning regularly. Thanks for helping me look at other options. More

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