Ron Austin

A "sale" is the easy part, the challenge is "service after the sale" and Jessup fails miserably in that regard. i've owned about 25 GM in my life and never have I seen such gross incompetence. I brough after the sale" and Jessup fails miserably in that regard. i've owned about 25 GM in my life and never have I seen such gross incompetence. I brought in my '24 3500HD on numerous (back to back) occasions, each time with the same problems as the visits only days before..On more than once occasion I was told my truck was finished and before i ever left their lot, I'd turn around and take it back immediately with the same issues not fixed! There is no quality control, each visit, the same problem(s) and each time the vehicle is sent back to me, the same problem(s) exist. One of several issues was a constant electrical drain which completely drained both batteries. The batteries were so dead that t couldn't be jumped and had to be towed in 3 times! Each time they blamed it on "aftermarket" accessories. Each time, when I brought the truck back, I completely disconnected the accessories and the batteries would still go completely dead as described above. I would give them a detailed write up as to the problem and what I perceived was causing it. Each time that was obviously ignored and my truck was returned to with the same issues as when I brought it in. Another issue was the air conditioning. It was not functioning as designed. When the Climate Control was in automatic and on a hot day, the blower should automatically ramp up to high and adjust the interior temp as set. They were baffled and I had to drive over 2 hours (round trip) to Jessup and put two of their lead people in a new truck to show them how the air conditioning should operate, they literally didn't know! Even after that, I get jy truck returned and the air conditioning still not functioning properly! Ron Austin (Service Manager) is grossly incompetent, he doesn't listen, talks in circles, casts the blame everywhere but where it belongs; he's a smpth talking shmoozer and not a Service Manager but, it gets worse. He specifically told me that after being drained to 2 volts that my batteries were bad and had to be replaced. Being dubious after multiple failed attempts at repairs, I discreetly "marked" both batteries so that I could tell if they were in fact replaced. They in fact WERE NOT replaced and I was lied to. When I brought this up at the Dealership, it was nonchalantly shrugged off. If one of my employees lies to a client; there's no second chances, they are dismissed immediately. Now, and after my truck has bee in their shop approximately 100+/- days in the last 4 months I'm picking it up. All the problems remain and I will never return to Jessup. No matter how big or how small, I would never buy from them yet alone allow them to service anything I own. In closing, the Owner (Dan Jessup) claims to "care". Over the course of this I have left him at least 4 voicemails and sent an email expressing my grave concerns. In not one instance did I get the courtesy of any response. In closing, if Google would allow ZERO Stars that's what they deserve. The incompetence, their failure to listen or comprehend, and lying are all reasons why I will never set foot in that establishment again, UPDATE - One of the work items necessitated Jessup removing and reinstalling my simple tonneau cover. My truck was other wise ready to pick up on Friday but I was asked if I could leave it there until Monday so that they could make sure it was "right and proper"; I agreed. Today, and after incurring another four days of rental expense, I went to pick up my truck and the tonneau cover was installed backwards and (again) they still have my truck! This Dealership has absolutely no quality control and has Service Department Managers that are incompetent and don't care. More

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Took my husbands car in for service this morning there were a couple things that need to be addressed from a previous service I talked with the service manager Ron Austin and he took care of the issue rig were a couple things that need to be addressed from a previous service I talked with the service manager Ron Austin and he took care of the issue right away and had Daniel a Service Writer to write up the issue and they got the car in and out very quickly sometimes things happen and it frustrates you as a customer trusting things will be done right and that is not always the case however issues can always be corrected and because of that I left a satisfied customer More

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The car turned out amazing. It looks new like new. Thank you! I send everyone I know to Ruben. It looks new like new. Thank you! I send everyone I know to Ruben. More

by chris.mezzapelle Verified Customer Verified Customer

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The experience was great with mobile service including the contact with the dealership. They were able to replace my tire at home without needing to go into the dealership for service. We have had several the contact with the dealership. They were able to replace my tire at home without needing to go into the dealership for service. We have had several type of vehicles and service has never been as good as we recently received. More

by jcar691 Verified Customer Verified Customer

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This was my first time getting my vehicle serviced, and I was disappointed with the customer service I received. Maybe there was a shortage of staff, but I was never acknowledged, meaning “we’ll be right wit was disappointed with the customer service I received. Maybe there was a shortage of staff, but I was never acknowledged, meaning “we’ll be right with or “hello” or directing me to the right area. My request to check my air filter was ignored by the technician. My vehicle wasn’t washed, and a personal item was moved even though it wasn’t in the way of servicing my vehicle. After writing a bad review, the service manager sent a mobile technician to check my air filters. My cabin air filter was filthier than the main one. The technician replaced them both. I didn’t realize my clogged air filter was affecting my vehicle’s AC flow. I just wish my request to check the air filter would have been done without question! I felt like I had to convince everyone that my air filters needed to be checked. More

by Mrs. V Verified Customer Verified Customer

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Prompt service excellent attitude on the whole a pleasant experience. you are my go to dealer for service experience. you are my go to dealer for service More

by MICMAC0 Verified Customer Verified Customer

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Jessup has been trusted with our families vehicles for over 20 years. David was polite and responsive with a smile. Great service. over 20 years. David was polite and responsive with a smile. Great service. More

by ryriv Verified Customer Verified Customer

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Ron is the best! He always takes excellent care of me! He is a gem! He always takes excellent care of me! He is a gem! More

by Buster1234 Verified Customer Verified Customer

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Excellent customer service - friendly and very supportive. Quality of service was excellent and completed in a very timely manner. supportive. Quality of service was excellent and completed in a very timely manner. More

by ajcolella Verified Customer Verified Customer

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They always take such great care of my car! ! Sergio was my advisor and he coordinated with Eddie in Parts to get what my car needed. Gerry the technician fixed my car and it runs perfectly! Chr ! Sergio was my advisor and he coordinated with Eddie in Parts to get what my car needed. Gerry the technician fixed my car and it runs perfectly! Chris, Ron, and Melissa run an awesome department from the advisors to the technicians. Everyone should bring their cars and trucks to Jessup Auto Plaza’s Service Department. They’ll take care of your car with a smile!! Thank you!! More

by lizburgon Verified Customer Verified Customer

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