Roman Clark

Bought my 5th car and was very happy. Stan is the best salesman. He has always been able to get me a great deal that I am happy with. Dealership is clean and friendly and listens to what Stan is the best salesman. He has always been able to get me a great deal that I am happy with. Dealership is clean and friendly and listens to what I want when looking for a car More

Report | Print

I just bought my 5th vehicle thru Heritage using the same salesman. He always gets me the best deal and I am very happy always. Highly recommend Stan salesman. He always gets me the best deal and I am very happy always. Highly recommend Stan More

Report | Print

Do not shop her under any condition. I asked the service center director if they replace engines because I want to get a reman engine installed on my 2012 Hyundai Equus. I was told one p I asked the service center director if they replace engines because I want to get a reman engine installed on my 2012 Hyundai Equus. I was told one price until time to install which the price changed. The reman engine was purchase 12/24/24. The engine arrives 1/14/25. The service center assigned to me (steve) did not contact me nor replied to several voice-mails I left him. I then took the 40 min drive to get an update on my vehicle. I was told that the engine arrive but they didn't look at it yet to confirm the correct engine size etc. Two months later *after multiple engine hoist issues. I was contacted saying that the engine didn't fit. During installation I was told they broke my radiator and a few hoses.(which they said they would replace) They did not inform me at that time that the director has been in contact with a mechanic through text messages (allegedly the third party reman company) which the Third party company had no recollection of communicating with the director at Heritage Towson. The director was finesse into sending back the reman engine and my engine out my car for "specifications". There was absolutely no official documentation on the shipping of both engines.(reman and my car engine) which items over 350lbs are required to have a barcode to track shipping. I contacted the third party company to verify if the engine was grabbed by them. It wasn't and their is no tracking on neither engine. Heritage Hyundai tried to blame the third party company I used, just to find out that after they received my engine they started using the company making it no longer a third party vendor. The director took accountability for the communication issue that caused me to lose both engines. I payed for a another replacement engine with the understanding that they would take care of my engine and all the parts they shipped off due to negelace. Upon finally finishing putting the car together after 9 months, I was told I now have to pay to have the engine replaced which was now more than I was originally priced. I tired talked to the General Manager who was replaced twice in the 9 month span. ( just got 3rd General Manager) I also reached out to Corporate who Informed me that Heritage Towson is privately owned and it is out of their hands. This seems to be a norm for multiple Hyundai's. Heritage Towson tried make me pay for the rental, then when I didn't, they tried to harass me for the loaner back when my car was not finished for over 9 months. Upon paying to get my car back after paying months of car note and insurance, I receive my car with absolutely no engine oil, no coolant and no power steering fluid. The battery and alternator had to be replaced because they did not ground the alternator to the engine and the battery to the car. The battery terminal was not fully on neither causing a shortage throughout the vehicle. Leaving Hyundai I took the vehicle to a Maryland state inpection/service center, where they found out that the engine top oil pan was leaking due to being stretched out.(documented) They also found multiple bolts and screws not tighten in the engine and alternator.(also documented) Heritage Hyundai direct and current General manager insulted me by saying that I did this to my vehicle less than 48 hours of receiving the car which went from one shop to the next. Heritage Hyundai did not take accountability for their mess up. Even when they admitted it to my wife and I, they then changed up. I should have recorded the first conversation because they came back saying they never said that they would take accountability after waiting another month or two. Heritage Hyundai truly screwed me over but I will tell my story so that others will be aware of Heritage Hyundai Towson scamming customers. The best part of my experience was Toya, who was understanding and even though she was unable to make the final choice she did at least have a heart and kno LESS More

Report | Print

This place is perfect for people because they got good service in they for the people service in they for the people More

Report | Print

I knew I wanted to work with Jack Coco after my test drive with him. He is upfront and honest, and I truly appreciated it, considering it was my very first time purchasing a brand-new vehicle. I did the drive with him. He is upfront and honest, and I truly appreciated it, considering it was my very first time purchasing a brand-new vehicle. I did the majority of my negotiating via email and phone, and Heritage was very responsive and patient. From start to finish, Jack made sure I was satisfied with my decision and purchase. He even took the time to show me all the features in my car before I drove off the lot. I will recommend Heritage Hyundai Towson to anyone looking for a great deal and excellent service. More

Report | Print

This was our second purchase from this dealership. We were very happy with our purchase and the professionalism of all employees we interacted with. We discovered the dealership online and Jackie r We were very happy with our purchase and the professionalism of all employees we interacted with. We discovered the dealership online and Jackie reached out to us to setup a meeting. He was very responsive to our scheduling requests and made sure he had most of the necessary documentation and information ready ahead of our arrival. This helped our buying process and made it very easy for us to communicate. He was patient with all our questions and helped us get the best possible deal. He followed up with us after the purchase to make sure everything went smoothly. Roman and Sam were two managers we talked to in this process. They are very professional and do everything they can to get the best deal possible for their clients. They are very experienced and articulated all the details about pricing very well for us to understand it. Their transparency helped in building trust between us in the transaction. Roman also followed up with us after the purchase to ensure everything went smoothly. Really appreciate that ! Lastly Chris, one of the finance managers, helped us with our financing paperwork and he was great with answering all the questions and was very transparent with all the pricing and add ons. He was professional and helped us get the deal done as soon as possible. Chris was very patient and I would highly recommend new buyers to work with Chris as he will make sure you have a seamless experience. Overall it was a great experience at this dealership and I will recommend people to come here for your new car purchase. More

Report | Print

All around a great experience. I found this dealer by word of mouth. They gave me the best price from all the dealers. Roman was great at providing me with the best savings option I found this dealer by word of mouth. They gave me the best price from all the dealers. Roman was great at providing me with the best savings option based on my situation. Herb was patient and great at answering all my questions. Demetria at finance gave me the options and was zero percent pushy. She let me think about how to proceed. Everyone I had contact with was amazing. The dealer was nice, clean and very well set up. Parking was a little tight but it was busy and it flowed. I really can’t say enough good comments about them. Even the follow up was just the right amount. Definitely recommend Heritage Hyundai if you are in the market. More

Report | Print

Stan was excellent. Explained all the features of the Tucson thoroughly. Called the next day to see if we had any questions. Explained all the features of the Tucson thoroughly. Called the next day to see if we had any questions. More

Report | Print

Leased a new IONIQ 5 here and process was smooth. Kayla picked me up at train station and I was on my way in a new car in 2 hours. Price was reasonable and everything was negotiated beforehand. Highl Kayla picked me up at train station and I was on my way in a new car in 2 hours. Price was reasonable and everything was negotiated beforehand. Highly recommended! More

Report | Print

I bought my car from Stan . Stan is wonderfull great and best customer service.Thank you Stan Stan is wonderfull great and best customer service.Thank you Stan More

Report | Print