Roel Ortiz | Page 43

Best car buying experience EVER! I cant say enough great things about Roel. Not only was he extremely knowledgeable, very friendly, went way above and beyond, but gave me the utmost p I cant say enough great things about Roel. Not only was he extremely knowledgeable, very friendly, went way above and beyond, but gave me the utmost priority and treated like his only customer - which i know for a fact he was dealing with multiple customers that day. I found the car I wanted, he answered all my questions effectively and efficiently, helped with the loan application, and was very quick to respond with answers and details. The entire process from the beginning to actual delivery of car (yes, Roel even delivered the car to my door!) was stress-free, hassle-free, worry-free, and the best car buying experience I've ever had. I'm telling you - Roel is the best and will continue to get my business for a long time to come. More

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Great Service! My car buying process was smooth. The salesman was friendly and very helpful. He has a great personality and is very approachable. I was grateful for My car buying process was smooth. The salesman was friendly and very helpful. He has a great personality and is very approachable. I was grateful for his help. More

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Very professional and helpful I recommend this dealership to anyone Blanca was very helpful and a true professional I love the Jeep and the service was good all the way around I recommend this dealership to anyone Blanca was very helpful and a true professional I love the Jeep and the service was good all the way around More

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2015 Expedition Aside from they typical not enough for trade which is everywhere overall treatment was excellent. Roel offered me to test drive two out of the three Aside from they typical not enough for trade which is everywhere overall treatment was excellent. Roel offered me to test drive two out of the three models I was loking. The third one gut ruled out for price. and even though newer (2017) a kind of base model XLT. The XLT I did purchase was narrowed down from a 2012 Limited V8 and the 2015 XLT V6. I was skeptical at first but the V6 even with that weight the torque curve made excellent handling, power and reasonably decent fuel economy. Ride was almost cadillac like and after over 4000 miles since purchase I feel the vehicle is solid. I was a litle disappointed with whomever did the acceptance inspection with regards to brakes. During test drive I did not get the highway and partially my fault but even though I had some high speed starts and stops no highway. During drive on I635 during delivery I noticed the brakes pulsing and vibrating. Inspection determined to be rotors needed machining and turning. Worked and vehicle was good for my almost 3600 mile road trip. Something this fairly simple should have been caught prior to allowing to be put for sale. eEspecialy a high degree safety related item. I purchased AS IS and I accept that but recommend a little more attention to detail on next vehicles when you do the acceptance and delivery inspection. Roel and the titling department I was skeptical but they came through and transferred the registration of my specialty plates from one of my trades to the Expedition and when I returned from my trip the second key and the registration stickers for the transferred were ready. Roel was friendly, corteous and respectful, even going so far as allowing me to take my pup;py with me on the test drives...the other benefit was making sure that he could juump in and get a good seating position. I was originally going to drive out to Greenville for a 2010 XLT with much mmore mileage, much less features and I am glad I made this side trip. Thanks again I will recommend future customers. The brake problem was the reason for the downgrade from five stars to four for qualiy of work, but service communication and worked with me on the trades to help offset. Roel even went as far as to send another set of drivers out to pick up one of my trades. Roel knew cash deal so didnt try to put the financing pressure on me. Allowed me to take vehicle home on binder for the weekend pending my cashiers check clearing and funds availability. More

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Gracias exelente Roel Ortiz por tu ayuda. Estuvimos buscando nuestro vehiculo durante un mes hasta que encontramos la compania de Dallas Lease Returns, encontramos el vehiculo en el estado qu Estuvimos buscando nuestro vehiculo durante un mes hasta que encontramos la compania de Dallas Lease Returns, encontramos el vehiculo en el estado que queriamos las millas y el major precio, debo aggradecer poder haber sido atendido por Roel quien desde el principio nos dio la seguridad necesaria para entender que siempre buscaria estar dentro de el major trato para con nosotros, como compradores siempre sentimos que algo se fue de nuestra atencion y eso nos da la sensacion de haber perdido en esa compra, gracias a Roel Ortiz nada de esto sucedio y agradesco siempre alla atendido mis llamadas, texto y respondido mis preguntas.. More

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Excellent customer satisfaction Really good customer service, he was able to get me to purchase a vehicle the same day i went, he also gave me every detail about the car i purchased Really good customer service, he was able to get me to purchase a vehicle the same day i went, he also gave me every detail about the car i purchased and about a few others. Another thing was that he had a good personality and he was very professional. More

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Sienna Purchase Roel and Dallas Lease Returns was a breath of fresh air. Incredible experience from start to finish. Car was in great condition and sales experience w Roel and Dallas Lease Returns was a breath of fresh air. Incredible experience from start to finish. Car was in great condition and sales experience was painless. We drove 2 hours one way to get a car at another dealership 2 days prior to working with Roel and our was a nightmare. The salesman was an hour and a half late. The car was not in the condition the salesman lead on to so dealing with Roel I was a little reserved at first. After we got to the facility, met Roel, and saw the vehicle all my skepticism went away. I would highly recommend checking them out and working with Roel. More

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Best Experience Ever This was the best experience we have ever had when purchasing a car. Roel can't be a sales person because his actions contradict everything you've ev This was the best experience we have ever had when purchasing a car. Roel can't be a sales person because his actions contradict everything you've ever heard or felt about a "used car salesman". He has such honesty and integrity, truly wants the customer to be happy, to get the car they want and to have a pleasant buying experience. He went above and beyond what anyone would expect to make sure the car we purchase was as mechanically sound as possible. I would recommend Roel and Dallas Lease to anyone looking to purchase a car. Excellent customer service by the rest of the staff, so friendly and accommodating. I will be back in 4 years for my next vehicle. More

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World Class Service This is my second vehicle purchase from DLR and I would strongly recommend these guys to anyone . Their is no pressure to purchase and they know their This is my second vehicle purchase from DLR and I would strongly recommend these guys to anyone . Their is no pressure to purchase and they know their cars. I am difficult to deal with and these guys did amazing . They have a customer for life . Thank you Again Roel and Al More

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The best experience buying a car hands down I have NEVER experienced a car dealer like this before the BEST customer service hands down Roel and Juan went above and beyond my expectations it is I have NEVER experienced a car dealer like this before the BEST customer service hands down Roel and Juan went above and beyond my expectations it is hard for me to put into words the experience my wife and i have had buying this SUV from DLR they worked very hard to finance us and get what we needed to make it work answered all our questions if you ever want a smooth car buying experience with no hassle and upfront sales staff i would definitely recommend them hands down a big THANKS to Roel and Juan More

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