Roel Ortiz
Roel Ortiz at Dallas Lease Returns

Roel Ortiz | Page 18

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

Contact Me
4.9
502 Reviews

***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

10 yrs, 3 mos

Industry Experience

10 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

Employee Video

4.9

502 Reviews

Write a Review

502 Reviews of Roel Ortiz

July 25, 2022

Dealership Rating
Employee Rating

Love the communication and authenticity the whole team here shows up with committed to helping you find the best vehicle while not being "salesy" Favorite place to go vehicle shopping!! Definitely have a More

by anniedoerksen09
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Mikell

Jul 26, 2022

Dallas Lease Returns responded

Thank you for choosing Dallas Lease Returns, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 09, 2022

Dealership Rating
Employee Rating

Great experience working with Roel. There were a few issues that came up with the vehicle but he quickly fixed them and made the situation right. It was a very easy and enjoyable purcha More

by Jeremy Allen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Schultz

Jul 11, 2022

Dallas Lease Returns responded

Jeremy, Thank you for your business and this review. We're happy to hear Roel and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 29, 2022

Dealership Rating
Employee Rating

I am truly happy with the high level of service I received from Roel at Dallas Lease Returns. I am also happy with my vehicle purchase and the exceptional level of care and detail that went into deli More

by dixyannmark
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bobby Nicholson

Jun 29, 2022

dixyannmark responded

Happy with my purchase at Dallas Lease Returns

June 24, 2022

Dealership Rating
Employee Rating

Roel Ortiz was a pleasure to work with. Easy going and trustworthy guy. He allowed my wife and I test to drive vehicles without a sales person which definitely takes the pressure off. I’d h More

by Sj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 24, 2022

Dallas Lease Returns responded

Thank you for choosing Dallas Lease Returns, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 21, 2022

Dealership Rating
Employee Rating

Truly not a “car lot” experience! ! Roel and Blanca were so personal in helping to find the perfect car that fits my needs and my budget!!! I am truly grateful to have been referred to More

by Nmwhitaker
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Blanca Benitez

Jun 22, 2022

Dallas Lease Returns responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Roel and Blanca met your expectations. Thank you again for choosing Dallas Lease Returns, we look forward to having you as one of our valued customers for many more years to come!

June 21, 2022

Dealership Rating
Employee Rating

Easy process. Plus, Roel has been very helpful working through some issues with the car. More

by Jwalsh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2022

Dallas Lease Returns responded

Here at Dallas Lease Returns, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 17, 2022

Dealership Rating
Employee Rating

Ask for Steve Mitchell, he is the best! He is amazing and makes the process really smooth. More

by leslieacaron
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Mitchell

Jun 20, 2022

Dallas Lease Returns responded

Thanks for sharing your thoughts about your experience with Dallas Lease Returns. We appreciate your business, Leslie, and hope to see you again soon!

June 05, 2022

Dealership Rating
Employee Rating

Muy Buen servicio, gracias a Don Roel y a Blanca los dos son muy amigables se los recomiendo 100%. More

by martinlozano94
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Blanca Benitez

Jun 06, 2022

Dallas Lease Returns responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Dallas Lease Returns!

May 31, 2022

Dealership Rating
Employee Rating

The dealership has a ton of cars to choose from! All look like they are in great condition. Very friendly staff More

by Tscoggins22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 31, 2022

Dallas Lease Returns responded

Thank you for taking the time to share your feedback with us. Roel and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 12, 2022

Dealership Rating
Employee Rating

Easy process, fast process. Just be sure to check out EVERYTHING in the vehicle before signing any papers. Some of the features listed in the site doesn’t work in the vehicle an More

by McFarlandfam4
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kerron Sayers

May 12, 2022

Dallas Lease Returns responded

Thank you so much for your review. We truly appreciate your business and apologize for any miscommunication. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

...
18
...

Dealership Inventory (325 Vehicles)

used 2022 Honda Accord car, priced at $29,542
2022 Honda Accord
used
Silver exterior
CVT
Front-wheel Drive
used 2022 GMC Yukon car, priced at $48,286
2022 GMC Yukon
used
Redwood Metallic exterior
Automatic
Four-wheel Drive
used 2023 Lexus NX 350 car, priced at $47,377
2023 Lexus NX 350
used
Green exterior
Automatic
All-wheel Drive
used 2025 Hyundai Palisade car, priced at $44,572
2025 Hyundai Palisade
used
Blue exterior
Automatic
Front-wheel Drive
used 2023 Toyota Tacoma car, priced at $43,009
2023 Toyota Tacoma
used
Gray exterior
Automatic
Rear-wheel Drive
used 2017 Jeep Wrangler Unlimited car, priced at $23,229
2017 Jeep Wrangler Unlimited
used
Red exterior
Automatic
Four-wheel Drive