"Honesty the best experience in purchasing a car!!!"
This is my 2nd car purchase from Mark Wilson’s! My daughter also has bought 2 cars from Marks! I was looking for an automatic as I have always driven a manual but recently had some health issues & needed to switch to something easier to drive!!!! My criteria was fairly specific & Rod Sider was able to find exactly the car that suited my needs!!!!! Every stage of the process was so well handled- I had my trade in, I feel I got a decent price for it - everything was done perfectly & right on time! Rod helped me set up my phone when I picked it up - technically challenged so very appreciative!!!!! I would totally recommend Marks to anyone looking for a good previously loved car & super service!!!!!
Rod was everything you could hope for when buying a car. The whole experience with the dealership was was smooth, friendly and endlessly helpful.
I said everything I had to say but this website wants more words so here they are.
"A great buying experience."
My thanks to Rod, Sarah and Lauren for a great buying experience at Wilson's. I will gladly recommend Wilson's Better Used Cars to my friends.
"Rollercoaster ride..... "
I have mixed feelings about my experience. Rod was amazing and provided wonderful customer services however there were some issues once financing became involved. I feel an EGO got in the way and the ball was dropped in the delivery of the vehicle. There seemed to be quiet a few issues with processes, communication and organization with in the company. In the end, things have worked out. I am on the fence on a recommendation, if I did it would come with an explanation of my experience.
When I bought my car to the service department they had no idea that the vehicle was booked. I was then asked who booked the appointment (how should I know), I was then made to feel that this mix up was my fault, to which I clearly explained the situation. After about ten minutes the work order was found and my vehicle was repaired. Never again would I come here for service.
"Comfortable Shopping "
The parking lot was orderly and easy to navigate through. Even though I didn’t see the exact car I wanted 🙂, I went inside and was introduced to Rod and later Nicole in Finance .I found Rod and Nicole to be good and patient listeners who were willing to address my concerns and make me confident with my purchase......I got the car I wanted.
"Excellent, responsive service"
Good service and accommodation. We're very pleased with the vehicle. It was our second time around at Wilson's and, once again, it was a positive experience.
We found our new vehicle online and contacted the dealership to see when we could arrange a test drive as we are from out of town. When we arrived the vehicle was waiting at the door for us. We found Rod and the staff at Wilson's very professional and easy to deal with. When we came back to pick up the vehicle, everything was ready - very easy and pain free. Would highly recommend Wilson's to anyone considering a used car.
Other Employees Tagged:
"Great Overall Experience!"
Wilson's delivered on every promise -- on time and hassle-free. I had a fantastic Salesperson, Rod Sider, and found the exact car I wanted at a great price! I have already recommended Wilson's to at least five people. You'll find as I did that the entire staff is friendly and customer-service minded; it's a beautiful new dealership facility in a convenient location; with a huge selection of vehicles to choose from. I am very happy with my decision to purchase from Wilson's. I have the piece of mind that I shouldn't need another car for another 5-10years... but when the time comes, I will definitely go back :-)
best customer service, nice , friendly, helpful and respectful staff .. i recommend this company for everyone because you feel that you are dealing with friends .thank you