"A great buying experience."
My thanks to Rod, Sarah and Lauren for a great buying experience at Wilson's. I will gladly recommend Wilson's Better Used Cars to my friends.
"Rollercoaster ride..... "
I have mixed feelings about my experience. Rod was amazing and provided wonderful customer services however there were some issues once financing became involved. I feel an EGO got in the way and the ball was dropped in the delivery of the vehicle. There seemed to be quiet a few issues with processes, communication and organization with in the company. In the end, things have worked out. I am on the fence on a recommendation, if I did it would come with an explanation of my experience.
When I bought my car to the service department they had no idea that the vehicle was booked. I was then asked who booked the appointment (how should I know), I was then made to feel that this mix up was my fault, to which I clearly explained the situation. After about ten minutes the work order was found and my vehicle was repaired. Never again would I come here for service.
"Comfortable Shopping "
The parking lot was orderly and easy to navigate through. Even though I didn’t see the exact car I wanted 🙂, I went inside and was introduced to Rod and later Nicole in Finance .I found Rod and Nicole to be good and patient listeners who were willing to address my concerns and make me confident with my purchase......I got the car I wanted.
"Excellent, responsive service"
Good service and accommodation. We're very pleased with the vehicle. It was our second time around at Wilson's and, once again, it was a positive experience.
We found our new vehicle online and contacted the dealership to see when we could arrange a test drive as we are from out of town. When we arrived the vehicle was waiting at the door for us. We found Rod and the staff at Wilson's very professional and easy to deal with. When we came back to pick up the vehicle, everything was ready - very easy and pain free. Would highly recommend Wilson's to anyone considering a used car.
"Great Overall Experience!"
Wilson's delivered on every promise -- on time and hassle-free. I had a fantastic Salesperson, Rod Sider, and found the exact car I wanted at a great price! I have already recommended Wilson's to at least five people. You'll find as I did that the entire staff is friendly and customer-service minded; it's a beautiful new dealership facility in a convenient location; with a huge selection of vehicles to choose from. I am very happy with my decision to purchase from Wilson's. I have the piece of mind that I shouldn't need another car for another 5-10years... but when the time comes, I will definitely go back :-)
best customer service, nice , friendly, helpful and respectful staff .. i recommend this company for everyone because you feel that you are dealing with friends .thank you
"Very pleasant. Not intimidating."
- Nissan jack15
The receptionist was friendly & prompt. The staff are excellent, buying the car was painless. The whole experience was great . Thank you. Very clean & efficient business.
I was on my own wanting a vehicle and friends and mechanics recommended them. I went one morning and happened to get Rod who didn’t pressure me into any car or try to up sell. I felt very comfortable and he got the keys for each car as I tried them and brought the keys back each time. He let me make the decision and I left after choosing the best car for me. I felt if I had left that day without buying, it would have been ok too. He may have called but I didn’t feel threatened.