Robert Wojtan | Page 38

Best Car Buying Experience I've Had To Date! The entire team at Fair Oaks was a pleasure to work with. They were all very up front and transparent, and I never once felt pressured into anything The entire team at Fair Oaks was a pleasure to work with. They were all very up front and transparent, and I never once felt pressured into anything I did not want. They were extremely patient with me over a period of a week while I debated between a few models. They answered questions via phone and email very promptly. Craig and Chris were very knowledgeable about the Ford lineup which made the entire process that much more enjoyable and stress free. Bob & Ryan did a fantastic job with the after sales support discussions related to protection packages, warranties, and wrapping up the finance paperwork. They took their time to explain all the details, never pressured me into any add ons, and were again very patient with my questions. I would not hesitate to recommend the team with whom I worked to a friend or stranger. I will definitely go back for future Ford purchases. More

Report | Print

I would recommend Fair Oaks Ford to everyone The staff from Fair Oaks Ford, from Kevin,sales to Bob and Karl made the hole process of trading in a vehicle to buying a new vehicle a great experien The staff from Fair Oaks Ford, from Kevin,sales to Bob and Karl made the hole process of trading in a vehicle to buying a new vehicle a great experience. Very easy people to work with. More

Report | Print

Excellent Experience From Start To Finish Service from start to finish was fantastic. Nothing was ever hurried. Ryan was responsive and attentive. He always remembered my name as well as my Service from start to finish was fantastic. Nothing was ever hurried. Ryan was responsive and attentive. He always remembered my name as well as my wife's name. He was courteous and professional and also greeted my kids each time professionally. Great buying experience overall. More

Report | Print

Awesome!!!! I bought my 1st Ford from Fair Oaks Ford in Naperville in 1990. Since then it has been the only dealership I have gone to when I needed a car....new I bought my 1st Ford from Fair Oaks Ford in Naperville in 1990. Since then it has been the only dealership I have gone to when I needed a car....new or used. They truly do treat you like family. They are incredibly fair, customer minded and always deliver with you in mind.....customer first. I must also mention that their service department is the best around....period. This time my salesman was Jeremy Bloom. I highly recommend him to anyone going to this dealership with interest in a new ride. He was personable, professional and went WAY out of his way to make sure I ended up with what I was looking for and then some. Thanks Jeremy and to all at Fair Oaks Ford/Lincoln in Naperville. From the minute I walked in the door to the minute I drive away in a new 2016 Fusion.......you all continue to make it a pleasure to purchase a car from this dealership. I should know.....25 year customer and 7 cars. I will continue to go nowhere else. Everyone should do themselves a favor and try Fair Oaks Ford/Lincoln in Naperville. Bravo!!! More

Report | Print

Care and Concern As a contentious car buyer I went in with research and had my choices down to just two models. Craig listened to not only my researched ideas but also As a contentious car buyer I went in with research and had my choices down to just two models. Craig listened to not only my researched ideas but also my reasons for making those plans, he walked me though the reality of what I had been looking at online and was very knowledgeable about the pros and cons of each model I brought up. He did not make me feel like it was inconvenient to test drive a car but really a need to feel and make the right choice. Once I had picked a car Robert and Jeff did a wonderful job helping me understand the packages offered and the warranties. They made the finance and aftermarket understandable and patiently answered my questions. And as I got ready to drive off with my new car Serafin graciously helped me understand the bells, whistles, and tech that was included. Each one went above and beyond to make me feel comfortable and cared for. Thank you each! More

Report | Print

Simple Easy Experience This place knows how to sell vehicles. Ryan was great to work with and was not pushy whatsoever. I would definitely recommend dealing with him for you This place knows how to sell vehicles. Ryan was great to work with and was not pushy whatsoever. I would definitely recommend dealing with him for your next Ford purchase. More

Report | Print

Chris really worked with me to get the car I wanted! I had narrowed down my search and decided I wanted the Ford Edge. I showed salesman, Chris Policarpio, what a different automaker had offered for my I had narrowed down my search and decided I wanted the Ford Edge. I showed salesman, Chris Policarpio, what a different automaker had offered for my current vehicle and their new car. Chris listened and worked with me to get the features I wanted on the Edge and the dollar figure that was comfortable for me. Their team of experts walked me through the paper process and have been readily available for my questions since I left the showroom. I am happily driving my brand new Ford Edge! More

Report | Print

Appreciated the efforts of the dealership to meet our needs. Great location. I'm looking forward to my first service visit. I'm not affiliated with Fair Oaks. This was my first buying experience with this compa Great location. I'm looking forward to my first service visit. I'm not affiliated with Fair Oaks. This was my first buying experience with this company. Any further rating will have to come after my first service appointment. More

Report | Print

Always the best service and people! I have been dealing with these folks for a very long time and feel very comfortable knowing that they will treat me fairly and be upfront with what ha I have been dealing with these folks for a very long time and feel very comfortable knowing that they will treat me fairly and be upfront with what has to be done. It was time to say goodbye to my 2004 Focus and purchase another vehicle. I toyed with going with a different brand but, I was just drawn to purchase another Ford because of the many positive experiences that I have had at this dealership. I knew what I wanted and that was another Focus. So I started looking online, found what I wanted and sent the request to the dealership and almost immediately I got a call from Craig Holsman with whom I have dealt with before and he said he would email me some qoutes, which he did. When I talked to him I told him I wanted to keep it simple and he did. Before the day was done I had purchased a new Focus. Craig shoots straight and is fantastic to deal with. Also, a very big shout out to Robert Wojtan whom I dealt with after Craig, and to Joe Mayer in service who is steady as she goes, is upfront with me and I am always glad to see him there when I take my car in. Looking forward to many more years with these folks. More

Report | Print

"Sincerely nice people" I was very happy with my experience. Clint Schreiber was my salesman, great guy to deal with. He explained everything about the purchase and the car t I was very happy with my experience. Clint Schreiber was my salesman, great guy to deal with. He explained everything about the purchase and the car thoroughly. I would recommend Clint to everyone I know. The entire Fair Oaks dealership makes you feel very welcome. More

Report | Print