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Robert Tew
12 Reviews
12 Reviews
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12 Reviews of Robert Tew
November 06, 2025
When I returned the loaner vehicle, they found there was a damage to the front bumper. The damage was not bad, but I felt like I was treated like a criminal. I was not allowed to have my vehicle returned un a damage to the front bumper. The damage was not bad, but I felt like I was treated like a criminal. I was not allowed to have my vehicle returned until I paid the $500 deductible that I have on my auto insurance policy. More
by MRCP58
Verified Customer
November 06, 2025
Okay, here is a multi part review: 1. Robert, the tech who checked us in, was excellent. 2. Robert, sending the video clips was a nice touch. In short, the service department rocked! H Robert, the tech who checked us in, was excellent. 2. Robert, sending the video clips was a nice touch. In short, the service department rocked! However... 3. We had a list of things we needed answered. The young lady who joined us in the car and helped set up Android auto was very pleasant. She also helped with several other "functional" questions. 4. But none of your sales folks could answer this question: How do I set up the radio so it DOES NOT automatically turn on when I start the car? The 3 I asked could not tell me how. But I have a friend with the same make/model car, and his radio stays off until it is turned on. 5. The salesforce is young. They tried to help. They were universally nice. 6. The sales force needs a "fact sheet" (aka database) where every question they answer is logged so the next person who is asked a similar question asked can immediately call it up if they don't know the answer. More
by larryshanebird
Other Employees Tagged: Avery Wilson
November 03, 2025
I had a really good experience with everyone that I interacted with during my time at Royal Moore Mazda. Each person made my visit easy and gave the the help and information that I needed. interacted with during my time at Royal Moore Mazda. Each person made my visit easy and gave the the help and information that I needed. More
by rene.mendez429
October 29, 2025
Service rep was great. Sent me pictures of what they were doing to the car. Friendly conversation and got me in and out of the dealership fast. Sent me pictures of what they were doing to the car. Friendly conversation and got me in and out of the dealership fast. More
by Don Youngman
October 28, 2025
I have owned several GMC vehicles over the last 15 years. During this time, I have been to several dealership service centers around the US. I can honestly say that this was the best experience I have had. T During this time, I have been to several dealership service centers around the US. I can honestly say that this was the best experience I have had. The staff was amazingly friendly and helpful. The entire service experience was the best I have ever had as well as the fastest considering everything they completed. Great job done by all. More
by Resqrat51
October 20, 2025
Brayan was great to work with! He made the process very easy, he was always available for to answer any questions or concerns. Thank you Brayan! I will definitely refer anyone who He made the process very easy, he was always available for to answer any questions or concerns. Thank you Brayan! I will definitely refer anyone who is looking for a car over to you! More
by alex.nicolas9714
Other Employees Tagged: HJ Tran , Brayan Mateo-Perez
October 19, 2025
Twice the dealer has scheduled an appointment and twice we have arrived and parts that they knew they needed were not ordered until after we arrived leaving a new car sitting for a week or longer not repai we have arrived and parts that they knew they needed were not ordered until after we arrived leaving a new car sitting for a week or longer not repaired. More
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