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Robert Suarez
Robert Suarez | Page 39
New Car Director
Ferman Chrysler Jeep Dodge RAM of New Port Richey
4023 U S Highway 19
New Port Richey, FL 34652
643 Reviews
Dealership Experience
10 yrs, 1 mo
Industry Experience
38 yrs, 1 mo
643 Reviews
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643 Reviews of Robert Suarez
July 17, 2020
Caveat emptor - sales mgr fraud - Be very focused when working with numbers. The sales managers will say 1 thing and do another. I negotiated a price on the vehicle AS IT SAT - ALL EQUIPMENT INCLUDED. Bef working with numbers. The sales managers will say 1 thing and do another. I negotiated a price on the vehicle AS IT SAT - ALL EQUIPMENT INCLUDED. Before negotiating there was a list of dealership items at $850 that was physically part of the vehicle and part of the price. There are other admin fees and licenseing and tax - all normal fees that are not physically part of the vehicle. When you negotiate a price on the vehicle and this $850 fee is added back in there is a certain amount of deception going on. Caveat emptor. More
by robocopter
Verified CustomerOther Employees Tagged: Marriah Cover, Eric Dugas, Jason Whidden
July 13, 2020
Joseph & Eric did an excellent job in making the buying experience smooth and seemless. The truck was delivered directly to my office with the paperwork. experience smooth and seemless. The truck was delivered directly to my office with the paperwork. More
by ahodges5
Other Employees Tagged: Eric Dugas, Joseph Vega
June 29, 2020
The service was great and they worked with me as much as they could on getting to a price we could afford. Overall helpful and accommodating. they could on getting to a price we could afford. Overall helpful and accommodating. More
by costondean
Other Employees Tagged: Ray Haas, Jonathan Widing
June 27, 2020
Everyone was friendly and responsive to our needs and requests. The process was efficient and pleasant. Paperwork was quick and easy. Travel time was worth it. requests. The process was efficient and pleasant. Paperwork was quick and easy. Travel time was worth it. More
by mslucas58
Other Employees Tagged: Kenneth Levicky
June 17, 2020
Everything was great!! Everyone was super nice. We knew what we wanted & we got it. There were some complications when it came to the bank & the paperwork they needed due to us buying two cars at once. It what we wanted & we got it. There were some complications when it came to the bank & the paperwork they needed due to us buying two cars at once. It was time consuming & we had to wait for a long time because of it but everyone was extremely patient & helpful with us. We love our new cars. Thank you!! More
by Nikki
Other Employees Tagged: Mike Hughes, Scott Poth , Mark Goode, Michael in sales dept.
June 17, 2020
Pete was a super salesman...knowledgeable and not pushy. He worked with us to compromise a deal that both parties were pleased with. First time dealing with a Jeep dealership. Was a pleasant experience. He worked with us to compromise a deal that both parties were pleased with. First time dealing with a Jeep dealership. Was a pleasant experience. More
by deborahkinsley
Other Employees Tagged: Pete Andrianopoulos , Eric Dugas
June 17, 2020
Love love love Pete was wonderful he explained all the features of the Ram 1500Classic helped us to hook our phone and explained other features of our new car... he Said if we have any issues or problems features of the Ram 1500Classic helped us to hook our phone and explained other features of our new car... he Said if we have any issues or problems to call him right away and he will help us and direct us I was so happy to have them More
by deborahkinsley
Other Employees Tagged: Pete Andrianopoulos , Eric Dugas
June 17, 2020
Amazing friendly knowledgeable and compassionate....because I was on crutches with a fractured tibia.... we loved Pete in New port Richy they speeded everything up as much as they cou compassionate....because I was on crutches with a fractured tibia.... we loved Pete in New port Richy they speeded everything up as much as they could to accommodate me. More
by deborahkinsley
Other Employees Tagged: Pete Andrianopoulos , Eric Dugas, Eric in the final signing of papers
June 16, 2020
Very easy to work with. Went above and beyond to get paperwork to my mom to sign. Drive all the way to Tampa to to do so and get the deal done. paperwork to my mom to sign. Drive all the way to Tampa to to do so and get the deal done. More
by donpoter
Other Employees Tagged: Pete Andrianopoulos , Eric Dugas
June 15, 2020
Process and Review of fees (Customer Communication) Failure to explain my lease payments and applications in a clear and concise manner. I had made excess payments on my previous lease and was told by Failure to explain my lease payments and applications in a clear and concise manner. I had made excess payments on my previous lease and was told by two representatives that they would cut me a check for the over payments. I called the leasing company to inquire about the overpayment, but they said it was applied to the cost of the car. I called Ferman to ask about this and was explained the process (after the fact) and was told that it was "your interpretation". This was something that should be clearly explained in the selling process. I felt that this question (which I asked twice) was brushed aside to get a quick signature and when approached, only then fully educated, to which I was told there was nothing they can do. Poor business dealings to a former repeat customer. More
by KJENSEN1
Other Employees Tagged: Ray Haas
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