Robert Suarez | Page 11

My purchase was a strange one, as I was buying from out of state. Two hurricanes, death in the family, unexpected death in the family of the owner of the transportation broker I had scheduled with, need fo of state. Two hurricanes, death in the family, unexpected death in the family of the owner of the transportation broker I had scheduled with, need for wet signatures via a local notary on some of the paperwork, etc etc, made this one by far the most drawn-out and challenging vehicle purchases I've done in 39 years of buying/selling cars. All that being said, I had an excellent buying experience, and all staff members I worked with were friendly and efficient. Neil Giles, however, stands out as simply one of the best salesmen I've ever worked with. His communication was outstanding with me across the nearly month-long process it took to get this vehicle to me. He was zero pressure, thorough when responding to my many questions, timely with answers on anything, and was just a friendly guy to work with. He is what all vehicle salespeople should be like, and if we ever find ourselves over in the New Port Richey area we'll stop by and I'll shake his hand. Lastly, I very much appreciated that of all the dealerships I worked with across 5 states to find the best deal I could, Ferman was one of the only that did not try to tack on a bunch of dealer-installed unnecessary/unwanted add-ons like underbody protection, window etching, tint, etc etc. I hate bait and switch tactics like that. Advertising low prices and then adding back things like that is an immediate turn-off for me as a buyer and I leave any dealership that does it. The price for my Jeep was the price shown, plus the up-front communicated processing/tax/title/license fees. Ferman needs to maintain that practice, as it'll attract more buyers like me. Thanks again for a solid experience, and best of luck as you continue to recover from Hurricanes Helene and Milton! More

by OBIMATT87 Verified Customer Verified Customer

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Great price on our new Wrangler but some of the financial benefits were not explained. We wanted to pay cash but were told if we financed it for a minimum of 4 payments we would receive another 1,000 dollars benefits were not explained. We wanted to pay cash but were told if we financed it for a minimum of 4 payments we would receive another 1,000 dollars off, never mentioning we would have to pay 349.18 month in interest. You can do the math 349.18 x 4 payments = 1396.72. If we paid it off early we would receive a bill for 1,000.00 all the while neglecting to tell us we could a lump sum payment and to leave enough for 4 payments. Nothing illegal just unethical. So buyer beware. More

by blbabbitt Verified Customer Verified Customer

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Very friendly staff. Treated with respect. Comfortable surroundings. Sales rep Devin was very helpful in showing us some of the details with the Compus. We are very satis Treated with respect. Comfortable surroundings. Sales rep Devin was very helpful in showing us some of the details with the Compus. We are very satisfied. More

by sdato1 Verified Customer Verified Customer

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A very positive experience. Everybody was very professional and courteous with no upsetting or other nonsense. I got exactly what I wanted. Ferman will always be my first choi Everybody was very professional and courteous with no upsetting or other nonsense. I got exactly what I wanted. Ferman will always be my first choice. Will and Scott were excellent and whenever I'm in fir service Liz and Jason are very accommodating. More

by noslocg Verified Customer Verified Customer

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Everyone was kind and knowledgeable about the jeep and purchasing experience which made it enjoyable purchasing experience which made it enjoyable More

by Michelle Verified Customer Verified Customer

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They were very helpful and a great group to work with. They went out of their way to make sure everything perfect. They went out of their way to make sure everything perfect. More

by joe.goddard Verified Customer Verified Customer

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Easy to work with, no pressure or xx games. Devin was knowledgeable before the sale and didn't disappear after the sale. Good follow up. Great experience! Devin was knowledgeable before the sale and didn't disappear after the sale. Good follow up. Great experience! More

by jedoll Verified Customer Verified Customer

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Neil was exceptional! I am in love with my truck and hope to continue my business there, even though it’s 2 hours away from me. I am in love with my truck and hope to continue my business there, even though it’s 2 hours away from me. More

by Nick Hines Verified Customer Verified Customer

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We got there at 1pm and didn't leave until 5pm . . process took a long time but the guys working there are great. Pete and Scott are a asset to your dealership . process took a long time but the guys working there are great. Pete and Scott are a asset to your dealership More

by don89 Verified Customer Verified Customer

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Best dealer in my area. . Great personalitys.. Best as far as getting things done.. Great service...Great people . Great personalitys.. Best as far as getting things done.. Great service...Great people More

by cgriffin101 Verified Customer Verified Customer

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