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Robert Pearce

Overview Reviews (947) Inventory (319)

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Robert Pearce

Service Advisor

Lithia Chrysler Jeep of Reno

1050 East Plumb Ln #100
Reno, NV 89502

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4.8

947 Reviews

Overview Reviews (947) Inventory (319)

4.8

947 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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947 Reviews of Robert Pearce

April 02, 2026

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Employee Rating

Excellent work on vehicle and warranty approvals. Excellent customer service Efficient communication Excellent Courtesy and Clarity Excellent customer service Efficient communication Excellent Courtesy and Clarity More

by stapogna

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Pearce

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Apr 02, 2026 -

Lithia Chrysler Jeep of Reno responded

Thank you for recognizing our team's efforts at Lithia Chrysler Jeep of Reno. We appreciate your detailed feedback. Wishing you all the best with your vehicle.

March 30, 2026

Dealership Rating

Employee Rating

Bob Pearce is exceptional in his knowledge and Customer Service, he always takes excellent care of all of my questions and Jeep needs! Service, he always takes excellent care of all of my questions and Jeep needs! More

by Kw39133

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Pearce

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Mar 30, 2026 -

Lithia Chrysler Jeep of Reno responded

Your feedback about our team’s expertise and customer care for your Jeep is greatly appreciated. We’re pleased we could address all your questions and needs. Thank you for the 5-star rating!

March 28, 2026

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Employee Rating

Kept me informed and got the car back to me on time which was appreciated. was appreciated. More

by phlippr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 28, 2026 -

Lithia Chrysler Jeep of Reno responded

Robert was pleased to keep you informed and return your Jeep on schedule. Thanks for sharing your feedback.

March 26, 2026

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Employee Rating

Robert and all were very helpful. I appreciate them. I am thankful for r having a warranty. I appreciate them. I am thankful for r having a warranty. More

by NIKKIALISE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 26, 2026 -

Lithia Chrysler Jeep of Reno responded

We’re pleased Robert and the team could assist with your Jeep Renegade service. It’s great the warranty coverage provided you with added confidence. Thank you for sharing your experience.

March 26, 2026

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Employee Rating

Easy process with very knowledgeable staff Clean waiting area, excellent communication Thank you and keep up the good work! area, excellent communication Thank you and keep up the good work! More

by lockwood_jason

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Pearce

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Mar 26, 2026 -

Lithia Chrysler Jeep of Reno responded

Delighted to hear the service experience for your Jeep Grand Cherokee was smooth and our team’s expertise made the process straightforward. Robert and the crew appreciate your kind words about our waiting area and communication.

March 24, 2026

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Employee Rating

Quick and thorough. STAR parts came sooner than expected. Waited in the lobby. Very clean and limited USB ports. STAR parts came sooner than expected. Waited in the lobby. Very clean and limited USB ports. More

by DMS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Pearce

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Mar 24, 2026 -

Lithia Chrysler Jeep of Reno responded

Thank you for the five-star rating. We’re glad service on your Ram was quick and thorough and that STAR parts arrived sooner than expected. Your feedback about the clean lobby and USB port availability is helpful as we work to improve our guest experience.

March 24, 2026

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Employee Rating

They repaired other issues that I didn't even know about They went above and beyond what was asked for. They went above and beyond what was asked for. More

by worldegg

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Pearce

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Mar 24, 2026 -

Lithia Chrysler Jeep of Reno responded

It’s great to know that we were able to uncover and repair additional issues on your Ram, ensuring it runs smoothly. Thank you for sharing your experience and trusting our team to go the extra mile.

March 23, 2026

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Very professional, friendly, and knowledgeable. On time and love keeping us updated on how the job is going. On time and love keeping us updated on how the job is going. More

by bill.pilster

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Pearce

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Mar 23, 2026 -

Lithia Chrysler Jeep of Reno responded

Thank you for recognizing our team's professionalism and communication. Lithia Chrysler Jeep of Reno values your feedback and appreciates your trust. We look forward to serving you again.

March 21, 2026

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Employee Rating

Get experience in the lounge area. Coffee, snacks. Friendly service employees. And, the job was done quick. Coffee, snacks. Friendly service employees. And, the job was done quick. More

by ROBERT.WHITE4476

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 21, 2026 -

Lithia Chrysler Jeep of Reno responded

Thank you for highlighting our lounge’s coffee, snacks, and friendly service team. We’re happy we could complete your Jeep’s service promptly and get you back on the road.

March 21, 2026

Dealership Rating

Employee Rating

My service advisor, Mike was sick the day of my service, so Robert took care of my service. He did a great job and I appreciate his assistance!! so Robert took care of my service. He did a great job and I appreciate his assistance!! More

by dave.kim77

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Pearce

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Mar 21, 2026 -

Lithia Chrysler Jeep of Reno responded

We’re glad Robert stepped in to handle your Ram service and that you found his support helpful. Thanks for trusting your Ram to our care.

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