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Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger

Service Writer

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

Contact Me
4.7
480 Reviews

Dealership Experience

18 yrs, 10 mos

4.7

480 Reviews

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480 Reviews of Robert Krueger

July 29, 2025

Dealership Rating
Employee Rating

I have been a regular customer of Boucher for many years. Service as well as purchasing cars. I have never been disappointed. Great people, great service. More

by joehelm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Jubran

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Jul 29, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

July 26, 2025

Dealership Rating
Employee Rating

I have been coming here for 25 years buying cars and getting them serviced here. Service has always been great in the sales and service department. Everyone is very friendly. Robert is very knowledgeabl More

by CHUCKMEINECKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Also the service manger Alex Heinz. Very friendly.

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Jul 27, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

July 26, 2025

Dealership Rating
Employee Rating

I was very pleased with the service and plan on continuing to go to this dealership More

by MHELMLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar

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Jul 30, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

July 10, 2025

Dealership Rating
Employee Rating

Bob was very informative along the process,and very curtious.Aleex the manager was extremely helpful More

by DYLPROUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Hienz

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Jul 11, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

July 02, 2025

Dealership Rating
Employee Rating

Over priced and they sell things they can not do and them charge a lot for the service. More

by ASC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 05, 2025

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Alex Hienz Service Manager 262-225-9010

June 25, 2025

Dealership Rating
Employee Rating

Courteous and knowledgeable. Helped explain the workings of the part required and got us in quickly to have the work done. Would highly recommend. More

by DSTARCK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

June 04, 2025

Dealership Rating
Employee Rating

Robert always provides excellent service. He keeps us well informed throughout the repair process and answers all of our questions. More

by Rrj4951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Hienz Service Manager 262-225-9010

June 04, 2025

Dealership Rating
Employee Rating

Great service nice customer lounge great shuttle repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat More

by Gtownrents
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Errick Clay

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Jun 04, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Hienz Service Manager 262-225-9010

June 01, 2025

Dealership Rating
Employee Rating

I explained my vehicle issue to Robert and he was able to set up a time for a timely repair More

by JJONESII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

June 01, 2025

Dealership Rating
Employee Rating

Very happy with service and ease of setting up the the time for the service. More

by RJWEGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Schiewe, Charles Pleugers, Katie Kerby, Alex Hienz, Errick Clay, Tim Cesar

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Jun 01, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

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