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Rob Smith

Overview Reviews (354) Inventory (438)

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Rob Smith

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.9

354 Reviews

Overview Reviews (354) Inventory (438)

4.9

354 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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354 Reviews of Rob Smith

August 14, 2025

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Rob in the service department was awesome and he fixed all my issues with my truck.. all my issues with my truck.. More

by Tracyag75

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Recommend Dealer

Yes

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August 14, 2025

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We’ve purchased 5 vehicles from Wood over the years and will continue to come back. Rob, service, is fantastic and always makes sure everything is handled quickly and accurately. will continue to come back. Rob, service, is fantastic and always makes sure everything is handled quickly and accurately. More

by lynnep13

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Yes

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August 13, 2025

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Staff provided quick and friendly service. They kept me informed and ensured I was aware of what was to be expected during my service appt. They kept me informed and ensured I was aware of what was to be expected during my service appt. More

by rossfriend2004

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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August 13, 2025

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The customer service individual was very helpful, knowledge, and without any pressure. They did a great job serving my needs. knowledge, and without any pressure. They did a great job serving my needs. More

by Steve

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Recommend Dealer

Yes

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August 13, 2025

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I didn’t care for my buying experience but my service experience was excellent. I will be back for further service. experience was excellent. I will be back for further service. More

by Jeking65

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Recommend Dealer

Yes

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Aug 13, 2025 -

Wood Nissan Lee's Summit responded

Thank you for sharing your honest feedback. While I’m sorry to hear your buying experience didn’t meet expectations, I’m glad our service team was able to turn things around for you. We’ll keep working to make every visit—sales or service—an excellent one, and we look forward to seeing you again for your next appointment.

August 13, 2025

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They give attention to details and always are helpful with what is needed for my vehicle without being pushy. with what is needed for my vehicle without being pushy. More

by Steve

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Not sure

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August 12, 2025

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This dealership is fantastic super fast and go out of their way to help me out with everything I need. their way to help me out with everything I need. More

by tfuller4099

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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Aug 13, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the fantastic review! We love hearing that our team’s speed and willingness to go the extra mile made your experience so smooth. We’re always here to make sure you have everything you need—without the hassle. Can’t wait to see you again next time!

August 12, 2025

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Friendly staff. Very accommodating. Clean waiting area and very fast. Would highly recommend. Outstanding customer service. Very accommodating. Clean waiting area and very fast. Would highly recommend. Outstanding customer service. More

by Shoemoon

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Workmanship

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Recommend Dealer

Yes

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Aug 13, 2025 -

Wood Nissan Lee's Summit responded

Thank you for the wonderful review! We’re so glad you enjoyed our friendly team, quick service, and a clean, comfortable space to wait in. It means a lot to hear you’d recommend us, and we’re grateful for the chance to serve you. We’ll be ready to roll out the red carpet for you next time!

August 08, 2025

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Was very helpful, didn’t recommend anything unnecessary, and always kept me up to date on my status and always kept me up to date on my status More

by Neuromancer24

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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Aug 10, 2025 -

Wood Nissan Lee's Summit responded

Thank you for sharing your experience! We’re glad to hear our team was helpful, transparent, and kept you informed every step of the way. That’s exactly the kind of service we strive to provide, and we appreciate you recognizing it.

August 08, 2025

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This is by far the best dealership in the whole wide world. If you take your car anywhere else you are doing it wrong. Rob, Kolten, Blain, Robert and Jack have to be the best group of service advisors e world. If you take your car anywhere else you are doing it wrong. Rob, Kolten, Blain, Robert and Jack have to be the best group of service advisors ever. Shoutout to Jensen for helping schedule my service. More

by Mr.BlamBlam

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Serik Davidson

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Aug 10, 2025 -

Wood Nissan Lee's Summit responded

Wow — “best dealership in the whole wide world” is about the highest compliment we could hope for! We’re lucky to have Rob, Kolten, Blain, Robert, Jack, and Jensen on our team, and we’ll make sure they see your shoutout. Thanks for making our day and for trusting us with your vehicle!

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