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Rob Smith

Overview Reviews (352) Inventory (449)

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Rob Smith

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.9

352 Reviews

Overview Reviews (352) Inventory (449)

4.9

352 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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352 Reviews of Rob Smith

August 13, 2025

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Employee Rating

I didn’t care for my buying experience but my service experience was excellent. I will be back for further service. experience was excellent. I will be back for further service. More

by Jeking65

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Aug 13, 2025 -

Wood Nissan Lee's Summit responded

Thank you for sharing your honest feedback. While I’m sorry to hear your buying experience didn’t meet expectations, I’m glad our service team was able to turn things around for you. We’ll keep working to make every visit—sales or service—an excellent one, and we look forward to seeing you again for your next appointment.

August 13, 2025

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They give attention to details and always are helpful with what is needed for my vehicle without being pushy. with what is needed for my vehicle without being pushy. More

by Steve

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Not sure

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August 13, 2025

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Staff provided quick and friendly service. They kept me informed and ensured I was aware of what was to be expected during my service appt. They kept me informed and ensured I was aware of what was to be expected during my service appt. More

by rossfriend2004

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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August 13, 2025

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The customer service individual was very helpful, knowledge, and without any pressure. They did a great job serving my needs. knowledge, and without any pressure. They did a great job serving my needs. More

by Steve

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Service Time

Service Communication

Recommend Dealer

Yes

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August 12, 2025

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This dealership is fantastic super fast and go out of their way to help me out with everything I need. their way to help me out with everything I need. More

by tfuller4099

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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Aug 13, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the fantastic review! We love hearing that our team’s speed and willingness to go the extra mile made your experience so smooth. We’re always here to make sure you have everything you need—without the hassle. Can’t wait to see you again next time!

August 12, 2025

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Friendly staff. Very accommodating. Clean waiting area and very fast. Would highly recommend. Outstanding customer service. Very accommodating. Clean waiting area and very fast. Would highly recommend. Outstanding customer service. More

by Shoemoon

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 13, 2025 -

Wood Nissan Lee's Summit responded

Thank you for the wonderful review! We’re so glad you enjoyed our friendly team, quick service, and a clean, comfortable space to wait in. It means a lot to hear you’d recommend us, and we’re grateful for the chance to serve you. We’ll be ready to roll out the red carpet for you next time!

August 08, 2025

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Employee Rating

This is by far the best dealership in the whole wide world. If you take your car anywhere else you are doing it wrong. Rob, Kolten, Blain, Robert and Jack have to be the best group of service advisors e world. If you take your car anywhere else you are doing it wrong. Rob, Kolten, Blain, Robert and Jack have to be the best group of service advisors ever. Shoutout to Jensen for helping schedule my service. More

by Mr.BlamBlam

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Serik Davidson

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Aug 10, 2025 -

Wood Nissan Lee's Summit responded

Wow — “best dealership in the whole wide world” is about the highest compliment we could hope for! We’re lucky to have Rob, Kolten, Blain, Robert, Jack, and Jensen on our team, and we’ll make sure they see your shoutout. Thanks for making our day and for trusting us with your vehicle!

August 08, 2025

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Employee Rating

Was very helpful, didn’t recommend anything unnecessary, and always kept me up to date on my status and always kept me up to date on my status More

by Neuromancer24

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson

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Aug 10, 2025 -

Wood Nissan Lee's Summit responded

Thank you for sharing your experience! We’re glad to hear our team was helpful, transparent, and kept you informed every step of the way. That’s exactly the kind of service we strive to provide, and we appreciate you recognizing it.

August 06, 2025

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Employee Rating

Awesome service! I was in and out in a very decent amount of time. My service rep was kind and very informative and assured me I could call or come in with any quest I was in and out in a very decent amount of time. My service rep was kind and very informative and assured me I could call or come in with any questions or concerns. Y'all are back at the top of service again! More

by Nanzdrb

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 09, 2025 -

Wood Nissan Lee's Summit responded

Thank you so much for the awesome feedback! We’re thrilled to hear you had a quick, smooth visit and that our team took great care of you. We’ll be ready any time you have questions or need us again—it’s great to be back at the top in your book!

August 01, 2025

Dealership Rating

Employee Rating

Service excellent. Jack and Rob were great. Everything was great. In and out quickly. Quality experience. Jack and Rob were great. Everything was great. In and out quickly. Quality experience. More

by Ben

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jack Spence

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Aug 04, 2025 -

Wood Nissan Lee's Summit responded

Thanks for the great feedback! We’re glad to hear Jack and Rob took good care of you and made it a quick, smooth visit. We love delivering that kind of quality experience—can’t wait to do it again next time you're in!

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