Rob Ray Jr.

Be extra cautious when buying from this dealer! Kevin was friendly, helpful, and spent a lot of time assisting me with the purchase and financing. I appreciate his effort as a salesperson. Unf Kevin was friendly, helpful, and spent a lot of time assisting me with the purchase and financing. I appreciate his effort as a salesperson. Unfortunately, the overall dealership experience was disappointing. I had an appointment scheduled with Mr. Rob, but he was not available, and the process was handled by Kevin. The vehicle had visible dust and about 45 miles on it before the test drive. After the car was washed and the paperwork was completed, I noticed a dent. I was told it would be repaired, but after multiple follow‑ups over the next 2–3 weeks, I was informed the part could not be fixed and that it was considered a Hyundai manufacturing issue. There was also visible trunk door misalignment, which I was told was “common.” During a long trip, another Hyundai dealer questioned whether the car had been in an accident due to panel misalignment and identified a charging port door issue. Although they agreed it required repair, the necessary parts were on backorder. I was also told that a mandatory $499 fee was added because a “ceramic coating” was already applied to all vehicles and could not be removed; however, the product applied was Permaplate, not a true ceramic coating, which made this explanation misleading. Combined with other dealer‑added items totaling approximately $2–3k, this added to the frustration. Overall, this experience felt like taking delivery of a vehicle that needed multiple fixes, rather than a brand‑new car. While Kevin did his job well, the post‑sale support, communication, and transparency were poor. More

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GREAT PRICING AND EVEN BETTER SERVICE, BEFORE DURING AND AFTER THE SALE. FIVE STARS PLUS ON EVERYTHING. AFTER THE SALE. FIVE STARS PLUS ON EVERYTHING. More

by jmartinez75 Verified Customer Verified Customer

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Rob was great to explain everything to me and help me to understand the process. understand the process. More

by joannemscar Verified Customer Verified Customer

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The treatment I recieved at Auburn Hyundai was outstanding. No one could have been nicer or any more well informed than Rob Ray. Courtesy and kindness are his middle names. He went far out of hi outstanding. No one could have been nicer or any more well informed than Rob Ray. Courtesy and kindness are his middle names. He went far out of his way to be sure that all my bases were covered. He's #1 in my book. More

by geneopelika Verified Customer Verified Customer

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The process of buying a new car was super easy. The staff was very helpful. The staff was very helpful. More

by leahstowe15 Verified Customer Verified Customer

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Great staff and offer really good deals. Made the whole experience a breeze. They really came through for me. Made the whole experience a breeze. They really came through for me. More

by OFERNANDEZ182 Verified Customer Verified Customer

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I have never been too fond of dealerships because they often wasted my time. That said, I never felt that way dealing with my Sales Rep, Robbie Ray. I have worked with Robbie to purchase three vehicles, a often wasted my time. That said, I never felt that way dealing with my Sales Rep, Robbie Ray. I have worked with Robbie to purchase three vehicles, and he has been straightforward and personable. I should add that the service department is excellent as well. More

by no1cpo Verified Customer Verified Customer

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Rob Ray did an excellent job explaining everything and I really appreciated how passionate he was about getting the price I requested. He even provided the pricing after work hours by contacting me directly really appreciated how passionate he was about getting the price I requested. He even provided the pricing after work hours by contacting me directly, which made me feel comfortable and confident in choosing the right car. His dedication truly stood out. However, my experience with the finance department was disappointing. I understand that the finance side needs to make money, but Juan’s approach was far too obvious and uncomfortable. The loan term was changed without clear notification, and the focus was heavily placed on monthly payment rather than transparency. The overall atmosphere felt unpleasant and pressured. I genuinely enjoyed working with the sales team, but the finance experience negatively affected my overall impression. While I would like to consider Hyundai of Auburn again in the future, my experience with the finance department makes me hesitate. More

by sassoon40 Verified Customer Verified Customer

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I’ve had consistently, excellent experiences with Hyundai of Auburn, and once again they delivered top-notch customer service. Rob Ray, is an outstanding salesman, he is very knowledgeable, professional and of Auburn, and once again they delivered top-notch customer service. Rob Ray, is an outstanding salesman, he is very knowledgeable, professional and genuinely focused on making the process stress-free. He always takes the time to answer any questions I may have had. If your looking for a dealership and salesman that take the extra steps to ensure you are getting the most out of your deal, choose Hyundai of Auburn. More

by sandy.herman69 Verified Customer Verified Customer

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Rob Ray was a fantastic salesman and made the buying process smooth and efficient. We had a good experience working with him. process smooth and efficient. We had a good experience working with him. More

by JOHNSUEHALLEY Verified Customer Verified Customer

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