"Great experience, friendly staff"
First time at Gorrud’s and it was a great experience! John Girgis was very friendly and helpful from the moment I walked in to the moment I drove off the lot in my RAV4 Hybrid! Thank you for the great customer service and easy and efficient communication :)
"Customer centric, supportive throughout ."
I returned to Gorruds for my third vehicle. Purchased one in 2001, and one two years ago, and had excellent service from the day I picked them up. Service throughout the years has always been top notch and always left me feeling validated as a consumer. In the Spring when my daughter needed a vehicle there was no question where we would go. Reg helped find the perfect Camry for her with a lot of patience and information. I just purchased a Rav4 and David was extremely patient, understanding and helpful researching a lot to answer my questions and help me find the vehicle that would fit my needs. Always a relaxed time with many test drives and hours comparing vehicles available. Always greeted with smile, and left with a laugh thanks to Susan!
Over the past two years dealing with the service team , Karen, Rob, Mallory and Reg has always been great from accomodating times, informative about repairs, resolving issues quickly and showing concern and kindness during the shuttles. Excellent support from Larry (operations manager) over a manufacturing concern, demonstrating integrity and loyalty in customer care.
I have and will continue to recommend this great place to anyone I know looking for a vehicle.
Thanks Gorrud's Team !
"They honor their Guarantee"
I recently purchased a 2013 Rav 4 from Gorrud's and I noticed right off the depth of care they took in preparing the car for sale. The brakes and tires were all new and it was spotless. I noticed after a couple of days there was an unusual noise, and I took it in for inspection. There was no argument or issue. They took complete ownership of the issue and sent it to Toyota to figure it out. It turned out to be a part of the power train, and they had it repaired at no cost to me. They also gave me a rental car while I waited for it to be repaired.
Bob in Service was tremendously helpful, and the sales group was also very supportive,
Thanks Danny and Rob for a great job. I am very impressed with your service and support
Over the last 17years , I have purchased 4 vehicles from Gorrud's Auto Group. The sales and servicing staff have been very thorough and professional . They have always been very courteous , polite and friendly to deal with. The quality of the used vehicles that I have purchased has been excellent.
This is our first time in at Gorrud's Auto dealership. Our salesman, Mahmut was amazing! He was courteous, polite and so friendly! He answered all our questions and was super patient with us. When we picked up the Highlander Hybrid he showed us how everything worked. Always excellent customer service from sales and service departments! Rob especially is committed to providing best client orientated service. Would purchase all future cars from here. Thanks!!!
"Bought a 2010 Corolla in February this yearfrom these guys."
- Jonathan Y.
Great dealing with these guys. My car is in perfect condition. I have serviced the car twice at this location. The service guys are amazing. Ask of Rob and he will attend to you in a timely manner. Great team.
Other Employees Tagged:
"Knowledgeable, Honest, Warm"
I was met by Ziggy Babula and after a short discussion on my preferences, a couple of test drives, we zeroed in on my 2014 Honda Civic.
Ziggy made me feel comfortable, answered any questions I had, and when he couldn't, he drew upon Danny De Melo, the Sales Manager.
Danny was superb in explaining in detail questions I had and worked with me to make sure I was happy with the deal.
Mary Freenan also a pleasure to work with and alleviated any financing concerns I had . She is vastly experienced and helped me secure a reasonable rate in a short time.
Gorruds post sale service is also to be noted- I brought the car back to get something checked out a few days later and it was resolved quickly, efficiently and the staff went beyond my expectations.
I will continue to get my vehicle serviced here and highly recommend Gorruds Auto. Their awesome service and transparency is a culture that resonates across the team.
Thank you Gorruds!