"We signed an agreement (and left $500 deposit) to..."
- Annie Pare
We signed an agreement (and left $500 deposit) to purchase a vehicle subject to scratches being buffed out to customers satisfaction. If we were not satisfied with the work on the scratches the deal was to be cancelled and deposit returned. Dealer confirmed that deposit was refundable if we were not satisfied with sractches buffed out when we signed agreement. . Scratches did not come out and showed that car had dents. The dealer refused to refund deposit of $500. The car was for our 17 year old who had saved money to buy a car. We suggested to dealer they find a different / similar vehicle with no scratches or dents. They refused and jerked us around. Some people would rather steal money from a child rather than make honest money by selling a different car without dents or scratches. I have no words for this.
Moral of the story: do not leave a deposit ever and refrain from dealing with dishonest people. You know who they are.
Such a wonderful team at Northway Ford!
I dealt with Ashley and Mike, both of whom were very pleasant and very easy to deal with.
Manager Rob came out and introduced himself and gave us a little history on the car I was purchasing.
Great atmosphere and friendly staff.
"Aran was extremely knowledgeable, accommodating and great..."
Aran was extremely knowledgeable, accommodating and great to work with! I am very happy with my new purchase! I will definitely come back to Northway for future purchases as Northway has such a friendly and welcoming environment. Thanks again to Aran, management team and service!
"Ashley was recommended and I see why. She was awesome!..."
Ashley was recommended and I see why. She was awesome! She came out to meet me and showed me numerous vehicles on 2 separate occasions which helped me to choose and purchase my 2013 Taurus. Ashley you are awesome thanks from Damon Gaudreau.
"I have worked with Stacey on purchasing a few cars and..."
I have worked with Stacey on purchasing a few cars and have always found him and the whole team provides great service.
Thanks to all.
" Great service. Great truck. "
Aran and Northway Ford were a pleasure to deal with on the purchase of my F150 . I will definitely be back as our fleet grows. Thanks guys
"A trust worthy dealership."
This is the second vehicle I have purchased from Northway Ford. Service is very helpful and quick to find me an appointment time when needed. Ashley in sales if fantastic and have purchased 2 vehicles through her now. I can highly recommend Ashley as a sales representative.
"Stress free friendly service!"
After having a not so great experience at another dealership I was relieved to walk into a friendly professional environment with excellent service. The financing was quick and easy and we were driving away in no time. Ashley found me exactly what we were looking for at a great price. Highly recommend. Couldn't have gone better.
I have given 5 stars because it was a great experience and Rob Farrington was kind, attentive and overall awesome. He got the deal done quickly. My Finance Manager Stephanie Brown's attention to the details was great and she also was quick and efficient. John hughes was great getting the Escape ready and tires in bags put in the back.
I would recommend this Dealership in the future.
"Wonderful Experience !"
- Sandy and Steve Brook
Ashley Muscat is an honest and friendly product advisor. From the moment we phoned to inquire about the 2017 Ford Expedition on the lot, to when we arrived to take it for a test drive, we were welcomed like family. Ashley answered all of our questions and helped us to find a truck we absolutely love. She even came in to the dealership on her day off to finalize the purchase, and showed us how to use all of the truck's options and accessories. She went above and beyond to deliver excellent customer service. Ashley's knowledge and helpfulness has exceeded any of our previous dealership experiences. We recommend Ashley to anyone who is in the market to purchase a vehicle!