Rob Carlson

Always professional, especially when it comes to detail. If a special is running at the time, the maintainist specialist(Rob Carlson) will remind me to save a few dollars. We'll worth going back too. If a special is running at the time, the maintainist specialist(Rob Carlson) will remind me to save a few dollars. We'll worth going back too. More

by Wolfman Verified Customer Verified Customer

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Everything I asked to be fixed was done well and I was always made aware how things were progreo always made aware how things were progreo More

by AHIRSCH287 Verified Customer Verified Customer

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courteous staff, prompt response and updates regarding service.Clean and quiet seating and waiting areas service.Clean and quiet seating and waiting areas More

by YETURUB Verified Customer Verified Customer

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Quick service, problem solved immediately. Great service and professional staff. I highly recommend Rallye Mercedes. Great service and professional staff. I highly recommend Rallye Mercedes. More

by SHANNA7 Verified Customer Verified Customer

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Dealing with Robert Carlson as my service advisor has been excellent. He’s assisted and guided me on my various Mercedes vehicles. Kept me informed throughout the process and felt confident in knowing been excellent. He’s assisted and guided me on my various Mercedes vehicles. Kept me informed throughout the process and felt confident in knowing things were being serviced as needed. More

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Rob is the absolute best ! !!! He always beyond pleasant and does his very best to make sure the customer is happy and satisfied!!! Thank you Rob!!! !!! He always beyond pleasant and does his very best to make sure the customer is happy and satisfied!!! Thank you Rob!!! More

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I had an excellent experience at Rallye Mercedes. From start to finish, the service was top-notch, and everyone was professional and welcoming. I especially want to highlight Robert Carlson — his kno From start to finish, the service was top-notch, and everyone was professional and welcoming. I especially want to highlight Robert Carlson — his knowledge, attention to detail, and genuine care for customers made all the difference. He took the time to answer all my questions and made the entire process smooth and enjoyable. Highly recommend both Rallye Mercedes and Robert! More

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Then Rallye Service Department is excellent. Everyone is considerate, helpful, knowledgeable, and courteous. My advisor, Rob Carlson, is the best of bunch. Rallye service is the best part of t Everyone is considerate, helpful, knowledgeable, and courteous. My advisor, Rob Carlson, is the best of bunch. Rallye service is the best part of the entire Mercedes ownership experience. More

by PPETERS944 Verified Customer Verified Customer

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I brought my nearly new Sprinter (under 6,000 miles) in for a battery issue. The starter battery was visibly swollen, overheating, and wouldn’t hold a charge. Multiple independent diagnostics confirmed it for a battery issue. The starter battery was visibly swollen, overheating, and wouldn’t hold a charge. Multiple independent diagnostics confirmed it needed replacement. Despite all this, the dealership denied my warranty claim based solely on a software check (Xentry), without following Mercedes-Benz’s own documented visual inspection procedure. Even worse, the service advisor ignored multiple follow-up emails. Days later, Mercedes' own app flagged the battery again as critically low—proving the issue I brought to them. This isn’t just poor service; it’s unsafe and unacceptable. More

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Everyone was pleasant and , as this was my first service, I was delighted with the positive handling of both myself and my car. I was delighted with the positive handling of both myself and my car. More

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