For the first time in my life, I bought a vehicle worth
more than $30k. I paid $93,500 USD for my truck, and they waited until after I paid to tell me they were only giving me one truck key. Yes — $93,500,
more than $30k. I paid $93,500 USD for my truck, and they waited until after I paid to tell me they were only giving me one truck key. Yes — $93,500, and only one key. They told me if I want another one, it’s $600. I’ve never seen a dealership this unprofessional. I will never buy GMC again, just because of them.
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by guillaume131415
Verified Customer
Verified Customer
Sep 20, 2025 -
Henry Brown Buick GMC responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Great experience.
Came in from a good distance away and already had the deal made before we got there. In and out of there in less than an hour.
Came in from a good distance away and already had the deal made before we got there. In and out of there in less than an hour.
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by jrheredia3
Verified Customer
Verified Customer
Sep 16, 2025 -
Henry Brown Buick GMC responded
Thanks for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that we were able to assist you and that you had such a positive experience.
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Amazing quick and professional experience.
Spoke with them on the phone and had everything done before we got there.
Spoke with them on the phone and had everything done before we got there.
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by jrheredia3
Verified Customer
Verified Customer
Sep 08, 2025 -
Henry Brown Buick GMC responded
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
The sales team was the best these guys are interesed in
putting you in the seat. Pure quality sales team
putting you in the seat. Pure quality sales team
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by Genohd1
Aug 24, 2025 -
Henry Brown Buick GMC responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC.
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Rigo great to deal with !
!! The sale went smooth.Will be back and telling friends
!! The sale went smooth.Will be back and telling friends
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by sanlars14
Verified Customer
Verified Customer
Aug 02, 2025 -
Henry Brown Buick GMC responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Henry Brown Buick GMC!
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Great experience.
..got a beautiful car with a fast easy process and a great deal. Highly recommend Henry Brown, but especially Rigo Ramirez. He was awesome!!
..got a beautiful car with a fast easy process and a great deal. Highly recommend Henry Brown, but especially Rigo Ramirez. He was awesome!!
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by skw914
Aug 01, 2025 -
Henry Brown Buick GMC responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC.
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
They work hard to get the deal done fast at a good price
, and all the guys work together well
, and all the guys work together well
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by kathyprov3.5
Verified Customer
Verified Customer
Jun 22, 2025 -
Henry Brown Buick GMC responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC.
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Good experience.
Did my shopping online m, test drove vehicle and was able to be out of there in 2 hours.
Did my shopping online m, test drove vehicle and was able to be out of there in 2 hours.
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by desert.gator
Verified Customer
Verified Customer
Jun 19, 2025 -
Henry Brown Buick GMC responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC.
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
Rigo was super easy to work withal well as the finance
dept. Would definitely recommend.
dept. Would definitely recommend.
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by dan.smith2
Verified Customer
Verified Customer
Jun 17, 2025 -
Henry Brown Buick GMC responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC!
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!
The customer service was great!
Our salesmen was Rego, he was very informative and personal.
Our salesmen was Rego, he was very informative and personal.
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by Barbie
May 15, 2025 -
Henry Brown Buick GMC responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC.
Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!