Rick Marino

Have you ever had such a bad experience with a dealership that you no longer purchase that brand of car? Well, Premier Subaru is sure to give you that kind of experience! I purchased a car from them in 20 that you no longer purchase that brand of car? Well, Premier Subaru is sure to give you that kind of experience! I purchased a car from them in 2021, so when I was recently in a horrible accident that totaled my vehicle, I chose to go back to Premier – out of loyalty – to purchase another vehicle. I was immediately met with shady dealership games from the moment I walked in, even with the knowledge that I was a returning customer, and in a vulnerable situation. Overnight, they had increased a used car’s price by $2,000 online, and to make matters worse, the ticket price on the car in person was $4,000 higher than the already increased online price. They claimed, “tariffs.” It was May, and it was a used car. After a painful, one-sided negotiation, the sales representative told me they would rather sell the car at auction, losing money on it, than sell it to me, a returning customer, for $1,000 less than the originally listed price. Unfortunately, the mistreatment does not stop here for Premier. I also filed all of the requested paperwork to cancel the warranty I paid for on my totaled car, and was told that it was canceled and I would receive a refund in the mail. After 2 months, and no refund, I contacted the warranty company only to discover that Premier lied, and had NOT canceled my warranty. I then spent the better part of 4 hours attempting to get ahold of anyone who could rectify a problem Premier Subaru created. This review is meant to simply warn potential customers of the cheap tricks that are in store for you if, like me, you fall for the “New Customer” treatment. Buyers beware, Premier Subaru looks to do nothing but take advantage of you in vulnerable situations. More

Report | Print

Our experience was very good. The organization is outstanding and the individuals we dealt with were very professional and efficient. Baylee Kentner, though new to the organizatio The organization is outstanding and the individuals we dealt with were very professional and efficient. Baylee Kentner, though new to the organization is exceptional or very personable and professional. Thank you very much. More

Report | Print

Matt and Andi were great. I have been talking with both of them for several years. I stop to see each of them whenever I have a car in for service. We just met Jack in finan I have been talking with both of them for several years. I stop to see each of them whenever I have a car in for service. We just met Jack in finance, and he was very helpful to explain the options we had available to us. We now have three Subaru's and my daughter and husband have two. I am very happy with the Subaru products. They hold up well. More

Report | Print

My family has purchased many cars from this dealership. This is my first Subaru experience and from beginning to end, every single person we dealt with went above and beyond to make our experience great! O This is my first Subaru experience and from beginning to end, every single person we dealt with went above and beyond to make our experience great! Our salesperson Ralph was wonderful, he even picked us up at the train station the day we traveled there to pick up our new car! Great customer service all around. We are so happy and excited to be part of the Subaru family now! Thank you! More

Report | Print

this was our third car from this great dealership. second in 8 months not by choice. Everyone was so great. second in 8 months not by choice. Everyone was so great. More

Report | Print

It took me a many years to come to decide it was time to give up my 2010 Camry. Several weeks back a costly repair pushed me to make a decision in a week due to the cost of a rental car. The moment I walked give up my 2010 Camry. Several weeks back a costly repair pushed me to make a decision in a week due to the cost of a rental car. The moment I walked into the building, I had a good feeling. Meeting Bob personally was comforting and when he pulled Matt Keeney over to work with me and my son, we knew we were in great hands! I was fussy, nervous, and anxious but all of that went away as we worked with Matt. Rick, Rodney, My Subaru ‘school teacher’ Andi, all were extremely nice, knowledgeable and very patient. The whole “family” made it a fabulous experience! Sadly one week later, about 111 miles, my new beautiful blue Forrester was pelted with hail while at work in Wallingford. 75! dings on my hood caused me to meet your wonderful service department already, La’Trell and Nicholas were very kind and all were sympathetic. Hoping the ‘dent guy’ does the best possible repair. Thank you all! Mary More

Report | Print

I came in this past Saturday to test drive a Subaru Forester Sport and it was such a pleasant experience! I was able to be seen as soon as I walked into the dealership and everyone was extremely friend Forester Sport and it was such a pleasant experience! I was able to be seen as soon as I walked into the dealership and everyone was extremely friendly! Jeremy was a huge help and made the car-buying process so smooth; probably the easiest car-buying experience I’ve ever had! Special thanks to all the staff who helped me throughout the process and actually listened to my needs during my visit. You guys are the best! More

Report | Print

The whole purchase process at Premier Subaru in Branford was stress less. There was no pressure with any aspect of the purchase, Jeremy, Rick, Andre and The gal who accepted my payment and went over all of was stress less. There was no pressure with any aspect of the purchase, Jeremy, Rick, Andre and The gal who accepted my payment and went over all of the paperwork with me(I apologize I do not remember her name, but she was excellent) We’re all professional. More

Report | Print

Tim, I absolutely love my new Subaru! ! I'm so glad I chose Premier Subaru to trade in my 2017 Forester and purchase my new 2025 Forester. Everyone I met were so helpful and so friendly!! ! I'm so glad I chose Premier Subaru to trade in my 2017 Forester and purchase my new 2025 Forester. Everyone I met were so helpful and so friendly!! Many thanks to Rich Marino, Eleanor, Taylor, Andi and yourself for making this transaction such a pleasant experience! Customer satisfaction is truly at the top of your list under the leadership of Bob Alvine! More

Report | Print

Jeremy greeted us when we walked into Premier- we knew what we wanted and he made the process very simple. This is our seventh Subaru purchased from Premier. We love our Subarus and the next time we nee what we wanted and he made the process very simple. This is our seventh Subaru purchased from Premier. We love our Subarus and the next time we need a vehicle, we will ask for Jeremy directly. Great personality, friendly, and got the job done efficiently. Jack in Finance was a pleasure to deal with and so is Andi who showed us our new vehicle. More

Report | Print