Richard Newman

This employee is putting my life in jeopardy. He returned My car with no rearview mirror and the entire computer system malfunctioning. He lied over and over again and was verbally abusive to m He returned My car with no rearview mirror and the entire computer system malfunctioning. He lied over and over again and was verbally abusive to me. I have photos and records of all that happened. This man needs to be fired immediately and they need to resolve what they did to my car immediately before I take legal action against them. I reported them to Toyota corporate. I have reported them to the Better Business Bureau. I have reviewed them on their website. This company is criminal in their actions. More

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If I could give less than one star, I would. I have never been treated so poorly in my life by almost every person I have come into contact with at Ventura Toyota. Scott Robles was verbally abus I have never been treated so poorly in my life by almost every person I have come into contact with at Ventura Toyota. Scott Robles was verbally abusive and my basic car needs (AWD malfunction, broken radio) was neither met or cared about. Ventura Toyota just wants your money without any integrity in their communication, documentation of car issues or services. Most of the staff has inadequate knowledge regarding my vehicle, a Rav 4. It is one of the most popluar cars. I absolutely love Toyota products but will never recommend anyone go to this sexist, abusive and inadequate dealership. I want to thank Manny (sales) and Octavio (mechanic) for being great at their jobs and helping with purchase of car. Jennifer Lange is also polite. I would especially stay away from Mike who will placate you and do nothing or Scott Robles whom is verbally abusive and incredibly bad at this job. More

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Very helpful I had problems with my 2019 Tacoma and Jen was always quick to get my truck fixed and getting me a rental. Always helpful with a smile on her face and I had problems with my 2019 Tacoma and Jen was always quick to get my truck fixed and getting me a rental. Always helpful with a smile on her face and great attitude. My truck had been back to the dealership three times and I was getting tired of being there and waiting to get my truck back or getting my next car rental. I talked with Richard and on his own he sent a letter to the corporate office explaining my situation and two days later I received the help I needed from Toyota. I am very grateful to both of them for all their help. More

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Disappointing Service rep Marcelino Reveles was both incomptent and rude. Fortunately, manager Richard Newman took over for him and brought about a resolution of a Service rep Marcelino Reveles was both incomptent and rude. Fortunately, manager Richard Newman took over for him and brought about a resolution of an important safety issue. More

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