Richard Martin

Best dealer in town I’ve bought all my cars and serviced them here. Great deals and awesome service department them here. Great deals and awesome service department More

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Absolutely horrible experience at the service department today. I called at 9:00 AM to ask how much an oil change would be. The person on the phone asked for the year and model — I told them it was a 2007 T today. I called at 9:00 AM to ask how much an oil change would be. The person on the phone asked for the year and model — I told them it was a 2007 Toyota Avalon. I was told it would be $40 plus tax. I said great and drove over right after. When I got there, the service advisor suddenly tells me it’s $80 plus tax. I explained I had just called and was told $40. Instead of addressing the issue professionally, he laughed in my face and spoke to me in a condescending tone. I forgot his name, but he’s a skinny, dark-skinned man who sits at the second desk from the right. I asked to speak with a manager, and he brought over a short, heavy-set, dark-skinned man who clearly lacked any sort of customer service skills. He didn’t even act like a manager. No apology. No effort to make things right. Just attitude. He tells me the person who gave me the quote is part of their “offsite team” and doesn’t know the real pricing — then finishes by saying, “If you don’t want to pay, you can leave.” Not once was I rude, but both the advisor and manager treated me with total disrespect. This was disgraceful service, and it shows this place has no interest in honesty or professionalism. Lost a customer for life. I’ll never be back — and I’ll make sure others know to stay away too More

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Excellent customer service excellent communication great job 5 stars rating I would recommend my friend job 5 stars rating I would recommend my friend More

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Each service representative is knowledgeable, courteous, plus understanding of my health needs. This is my second Prius!!! Appreciate having my car washed! plus understanding of my health needs. This is my second Prius!!! Appreciate having my car washed! More

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Everyone that t have approached at the Toyota of North Miami Service/Parts Center are extremely knowledgeable, kind,and respectful. Antoine, Robertho, Trinidad, and the rest of the staff listens to your c Miami Service/Parts Center are extremely knowledgeable, kind,and respectful. Antoine, Robertho, Trinidad, and the rest of the staff listens to your concerns and always find ways to keep your vehicle in better than average working conditions. More

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I Love Toyota, It’s a long term relationship and I don’t regret; I can only say good things about it. All my truck maintenance are always on site, the personal is friendly and professional, the building is regret; I can only say good things about it. All my truck maintenance are always on site, the personal is friendly and professional, the building is immaculate clean and the coffee is great. I will buy my next SUV here soon to add to the collection of Toyota in my family tree 💪🏼Go Toyota!! More

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BE Aware of service department. they diagnostic and quoted me to fix my car was over $4,000. For a hybrid battery. Once Toyota had to cover over warranty, they changed the diagnos they diagnostic and quoted me to fix my car was over $4,000. For a hybrid battery. Once Toyota had to cover over warranty, they changed the diagnostic to a $750 motor fan. Not covered. They almost committed customer fraud. After complaining about it, they basically told me to go elsewhere to fix my car. If this happens call the Toyota USA to complain, they need to bear responsibility for these fraudulent diagnostics and try to take customers hard earned money. After all I changed the Fan Motor which was not the issue it was the actual battery that Kendall Toyota replaced under warranty. Mr. Richard Martin, told me to pick up my car and fix it elsewhere on an email after I explained my situation and the miss diagnostic. More

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Very Poor service Truck was ready No one call to let me know my truck ready Drove my self out of this Mickey mouse Dearlship Do your self a favor Dont deal with toyota of North miami know my truck ready Drove my self out of this Mickey mouse Dearlship Do your self a favor Dont deal with toyota of North miami More

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Had a good experience at the dealer Euly and the staff made me feel safe with there social distancing and mask wearing the service was great also made me feel safe with there social distancing and mask wearing the service was great also More

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Had a great experience at Toyota of north Miami bought tires at a great sale price was done promptly car feels better than ever before tires at a great sale price was done promptly car feels better than ever before More

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