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Richard Cunningham
128 Reviews
Dealership Experience
8 yrs, 1 mo
Industry Experience
11 yrs, 10 mos
128 Reviews of Richard Cunningham
March 04, 2026
I purchased a used 2021 Audi SQ5 from this dealership. Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, Within 15 days and fewer than 500 miles, the vehicle developed a water pump / cooling system issue, which was confirmed by independent repair shops, including Audi(roughly $7K repair) I notified the dealership immediately and requested that the vehicle be repaired(as required by Illinois law). After delays, the dealership stated they would only perform the repair if I first signed a “General Release of Claims” waiving past, present, and future claims and agreeing to confidentiality and non-disparagement terms. I explained that requiring this in order to perform the repair was not permitted under Illinois law, but I was told that if I believed that to be the case, I should take the matter to court. Because the dealership refused to perform the repair without signing that document, I opened a complaint with the Illinois Attorney General. While this process is ongoing, I am currently without a vehicle and the dealership has not offered assistance or an alternative solution. I am confident this situation will ultimately be resolved in my favor, but in the meantime I am left without transportation & paying a car note for a car I cannot use. I am sharing this experience so other consumers can make an informed decision. More
by Matt Smalley
Other Employees Tagged: Ann Smith, Al Abbas, Mark Wenc, Kyle Khalil, Yosimar Navarro , Faris Ihmeidan, George Valker
June 13, 2025
Dion and Rick did a great job working with me to craft a fairly priced and reasonable deal. Their hard work and dedication to formulate a great deal was very evident. Their kindness and respect went a long fairly priced and reasonable deal. Their hard work and dedication to formulate a great deal was very evident. Their kindness and respect went a long way during the negotiation process More
by Wcihlar1
Other Employees Tagged: Deb Campbell , Dion Allen
June 11, 2025
Great experience working with team of Dion, Rick and Deb. Most professional, empathetic, conscience and hard working. Patiently worked with us for best deal. Confidently recommend this dealership for eith Most professional, empathetic, conscience and hard working. Patiently worked with us for best deal. Confidently recommend this dealership for either new or pre-owned vehicle!! More
by Topcoach3
Other Employees Tagged: Deb Campbell , Dion Allen, Sales
January 07, 2024
Our salesman was very professional and friendly with charisma. I would recommend him to someone else. charisma. I would recommend him to someone else. More
by acast248
Other Employees Tagged: Al Abbas, Brandon Penman
December 01, 2023
Jordan was extremely knowledgeable about his product and carrying about what our needs and demands are. He made the process easy and flawless. carrying about what our needs and demands are. He made the process easy and flawless. More
by Ash
Other Employees Tagged: Jordan Kabranov, Brian Anderson, Ann Smith
October 12, 2023
Rick and Donna were amazing to work with. Both went above and beyond. Thank you for everything!! Both went above and beyond. Thank you for everything!! More
by lisaClemen73
Other Employees Tagged: Deb Campbell , Donna Fields
October 09, 2023
Too much time waiting for terms if negotiations but nice people to deal with. Dud not appreciate waiting around at times people to deal with. Dud not appreciate waiting around at times More
by Nkolop
Other Employees Tagged: Jose Serrano
March 22, 2023
I recently purchased a Santa Fe XRT from Ray at Napelton Valley Hyundai. It was a first class experience. Ray was very helpful and I would highly recommend you seek him out if you are looking for a great sa Valley Hyundai. It was a first class experience. Ray was very helpful and I would highly recommend you seek him out if you are looking for a great salesman. We were very pleased with the whole experience. From the initial greeting that we received when we came in to the final details of the sale, we will definitely recommend Napelton valley Hyundai to our friends. More
by JRC_1966
Other Employees Tagged: Brian Anderson , Ramon Torres, Bryan Waggoner
March 11, 2023
Great experience from beginning to end. I even got a big RED bow on my new car. Definitely made a great experience out of my purchase. If anyone reads this go see Jose Serrano!!! I even got a big RED bow on my new car. Definitely made a great experience out of my purchase. If anyone reads this go see Jose Serrano!!! More
by soobyjo12
Other Employees Tagged: Ann Smith, Jose Serrano
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