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Rich Kemp
Rich Kemp
Customer Advisor & Product Concierge
Easterns Automotive Group of Laurel
3510 Laurel Ft Meade Rd
Laurel, MD 20724
33 Reviews
The best BIO is a customer's compliment: I had an excellent experience working with Rich Kemp at Eastern in Laurel. From the moment I walked in, Rich made me feel comfortable and confident. I had already done some research online and knew which car I was interested in, but Rich took the time to walk me through all the details, ensuring I was fully informed about the model. His knowledge was extensive, and his no-pressure approach made the entire experience enjoyable. Rich was attentive and patient, answering all of my questions and making sure I felt at ease every step of the way. Thanks to him, I was able to drive away in the exact car I had my eye on. I highly recommend Rich Kemp to anyone looking for a knowledgeable, friendly, and professional Sales Concierge!
Read moreIndustry Experience
15 yrs, 1 mo
Specialties & Trainings
Master Sales Concierge Certification
33 Reviews
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33 Reviews of Rich Kemp
July 12, 2025
This location had great customer service. Rich assisted me & made my experience a good one! Very kind, knowledgeable and showed he cares for his customers. Rich assisted me & made my experience a good one! Very kind, knowledgeable and showed he cares for his customers. More
by birthingtranquilly
July 11, 2025
Mr.Kemp presented great professional and gave us a smooth experience in the purchase of our new Infiniti! Will highly recommend for all serious buyers in the market for a high quality vehicle. experience in the purchase of our new Infiniti! Will highly recommend for all serious buyers in the market for a high quality vehicle. More
by Mrs Frank
July 07, 2025
I bought a car from them last month and it was a stereotypically bad used car buying experience. First, numerous hidden fees kept popping up at every turn, after I repeatedly refused them. For ex stereotypically bad used car buying experience. First, numerous hidden fees kept popping up at every turn, after I repeatedly refused them. For example, the salesman told me that a Lojack membership "is included with the car." When he brought out the sales paperwork, I found out that "included with the car" means a ~$1,000 fee. I immediately declined and was curtly informed by the salesman that I didn't have the ability to refuse. I told him that it is absolutely my decision and they couldn't force me to buy anything. Second, there was quite a bit of paint damage on the hood. The salesman and sales manage assured me they would send someone to my house to do the detailing shortly after I purchased the car. I'm sure you can imagine what happened. Despite emailing and texting both the salesman and sales manager nearly 10 times in the 2 weeks following the purchase, neither ever responded. Shocking, I know ... Classic bait and switch and very dishonest used car dealership. Please avoid at all costs. More
by griegermt
Other Employees Tagged: Mike Johnson
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