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Rich Johnson
Refer Me
1,460 Reviews
Rich Johnson has been in the auto industry for over 40 years and with Subaru for over 18. He has been married for 22 years to his beautiful wife Donna. As a Connecticut resident, he knows his Subaru will get him through our tough winters. Also, as an avid dog lover, his favorite Subaru is the Outback because it has lots of room in the back for his dogs! He loves being part of the Brewster Family and his door is always open to customers for any questions, concerns or to share dog pictures. Just don't get him started on his favorites: The Sopranos, The Yankees, his favorite bands Eagles & Steely Dan, Sinatra, old movies...or trains!
Read moreDealership Experience
8 yrs, 8 mos
Industry Experience
40 yrs, 6 mos
Languages Spoken
English
1,460 Reviews
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1460 Reviews of Rich Johnson
May 27, 2024
Jack in service department was great other than that I wouldn't come back I asked for the car to get detailed they didn't do it there was a stain on the car and the salesman said i was buying a used car w wouldn't come back I asked for the car to get detailed they didn't do it there was a stain on the car and the salesman said i was buying a used car what do i expect. I was over charged for the warranty and had to go to my credit card to get my money back myself because they refused and and had to go to warranty co and fill out forms to cancel it because they refused to do that to. More
by Ricksnissan
Other Employees Tagged: Mitchel Pollak
Helpful 
May 23, 2024
Rich and Mitch of Brewster were incredibly thorough will the whole process and very receptive to our needs. I have nothing but good things to say about all of them! the whole process and very receptive to our needs. I have nothing but good things to say about all of them! More
by riggsmlangdon
Other Employees Tagged: Mitchel Pollak
May 15, 2024
The staff and customer service at Brewster Subaru is amazing. The best experience yet of leasing a vehicle. No hard sell. Just having a conversation, and learning more about what you, as a customer, is amazing. The best experience yet of leasing a vehicle. No hard sell. Just having a conversation, and learning more about what you, as a customer, is looking for in a vehicle, and helping you accomplish that. Kristin, Rich and Christian were great. My husband, and I, cannot say enough about how wonderful Brewster Subaru was. Thank you! More
by housesbylisa
Other Employees Tagged: Kristen Hetzer, Christine Bates
May 15, 2024
All around great experience from beginning to end. There was no pressure or shaming to purchase extras. I recommend highly There was no pressure or shaming to purchase extras. I recommend highly More
by Cesamalin
Other Employees Tagged: Kristen Hetzer
May 14, 2024
Rich was pleasant to deal with: patient and articulate in explaining my various warranty options. He made the whole process a bit less daunting. He assured me that both he and Carmellina would be available t explaining my various warranty options. He made the whole process a bit less daunting. He assured me that both he and Carmellina would be available to help if I had specific questions about my new vehicle. More
by orangekory
Other Employees Tagged: Carmelina Bruni
May 14, 2024
I came to Brewster Subaru after first visiting Colonial Subaru. I was able to find the exact make/model of the vehicle I was looking for and the team matched prices I was quoted at the previous dealership. Subaru. I was able to find the exact make/model of the vehicle I was looking for and the team matched prices I was quoted at the previous dealership. The staff was polite, professional and not pushy (which is a huge turn-off for me). The financing process was smooth and easy and I would recommend both Rich and Connor to anyone looking for a used vehicle! More
by awendel227
Other Employees Tagged: Connor S
May 14, 2024
ABSOLUTELY awesome. I brought my older vehicle to the dealer because I fully trust the service crew. I traded in my '16 Crosstrek for a '24 Outback, Touring model. I brought my older vehicle to the dealer because I fully trust the service crew. I traded in my '16 Crosstrek for a '24 Outback, Touring model. It drives beautifully. My salesman, Lou Criscione, was very understanding to my wants and needs of the new vehicle. There was one instance where he "tried to sell me something" - Armour-All interior proofing. At first, I declined, very hesitant. Then, Danny from the Service Dept. stopped by to chat with me and I asked him about it. Since Danny recommended it, I went for it. And you could even ask Lou - he'll tell you how unsure and confused I was until Danny reassured me. I trust Danny and his coworkers in Service FULLY. Lou was methodical in processing my request for a new vehicle. Detailed and very patient. He completely understands what the customer wants. He knows that his vehicle needs are different from the person in front of him. I so much appreciated that. I next went to Richard Johnson to handle the financial issues. He was as honest as could be. Again, detailed and line by line, not missing a beat. Wonderful people that helped me and gave me the vehicle that I've been wanting to have for over one year. Thank you, Brewster Subaru. See you in November for my first check-up. More
by jrella
Other Employees Tagged: Danny Gomes , Louis Criscione, my salesman. 5-star.
May 13, 2024
Always a pleasure working with the folks at Brewster Subaru. Great customer service and inventory of new and used cars. I have purchased twice from them twice in the past two years. Subaru. Great customer service and inventory of new and used cars. I have purchased twice from them twice in the past two years. More
by ckeoghmac
Other Employees Tagged: Anthony Pilla
May 10, 2024
Great experience buying from Brewster Subaru. Knew what we were looking for and they were glad to work with us on handling a few small issues. Paperwork was a breeze. No hidden charges and everyt Knew what we were looking for and they were glad to work with us on handling a few small issues. Paperwork was a breeze. No hidden charges and everything was explained well. More
by Matthew Conroy
Other Employees Tagged: David Beylouni
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