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Rhoel Gray
218 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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218 Reviews of Rhoel Gray
December 10, 2025
I just had my BMW serviced at GERMAIN BMW, and I must commend Rhoel Gray for an outstanding experience. From the moment I dropped off my vehicle, he demonstrated exceptional professionalism and a deep un commend Rhoel Gray for an outstanding experience. From the moment I dropped off my vehicle, he demonstrated exceptional professionalism and a deep understanding of customer care. Rhoel kept me informed every step of the way, providing clear explanations of the necessary work, and even offering a perfectly suitable loaner car without any hassle. There were absolutely no surprises when I picked up my car; everything was handled exactly as promised. Rhoel's proactive communication and commitment to ensuring my satisfaction truly set the standard for dealership service. It's refreshing to work with someone so knowledgeable, honest, and dedicated to the customer. Thank you, Rhoel and the entire team, for making my service visit seamless and stress-free! I'll definitely be returning for all my future BMW needs. More
by Cheruhaus
November 23, 2025
Germain is under construction preparing for the future. I can’t say enough about Rhoel Gray who is my service advisor. He always ask how my family and business is doing. Rhoel is more than our service I can’t say enough about Rhoel Gray who is my service advisor. He always ask how my family and business is doing. Rhoel is more than our service advisor, I consider him a friend. Germain can be trusted to provide excellent service to your car. More
by raswfl
October 28, 2025
Rhoel Gray provided timely and professional service. He greeted me upon arrival and explained everything that needed to be done. Rhoel has a very friendly demeanor. My car was completed in a timely m He greeted me upon arrival and explained everything that needed to be done. Rhoel has a very friendly demeanor. My car was completed in a timely manner and again was greeted by Rhoel at pick up. It was a very pleasant experience! More
by Beth Eckert
October 22, 2025
So many good attributes but the ONE that is #1, the service Team AND Rhoel Gray. He is steadfast diligent, competent, and smart. Never alibis if there is an issue and always seeks solutions! He is a l service Team AND Rhoel Gray. He is steadfast diligent, competent, and smart. Never alibis if there is an issue and always seeks solutions! He is a large reason I use Germain for all of my BMW needs! More
by Larry
October 09, 2025
Always receive excellent service. Led by Rhoel Gray - outstanding response and care. Goes the extra step to make my customer experience flawless. Great at understanding my concerns, a Led by Rhoel Gray - outstanding response and care. Goes the extra step to make my customer experience flawless. Great at understanding my concerns, addressing them and resolving them. More
by Eweiss617
July 15, 2025
Rhoel Gray, my representative, was very helpful and responsive. I would be very happy to work with him again. Dealership was under construction, so not the normal situation, but otherwise all good. responsive. I would be very happy to work with him again. Dealership was under construction, so not the normal situation, but otherwise all good. More
by dhkelly
June 16, 2025
Rhoel Gray was the one who kept me up to date on what was happening. He was very pleasant, polite and professional. I enjoyed talking with him, he made the experience worth it. happening. He was very pleasant, polite and professional. I enjoyed talking with him, he made the experience worth it. More
by payneluvisca
