Renee Malcolm

Very courteous, friendly and respectful. Clean facilities and top notch service. Edward and Renee we extremely helpful Clean facilities and top notch service. Edward and Renee we extremely helpful More

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I bought my second car from this dealership recently; Celestine Lovence was the one I dealt with for my first car as well as my second car. He is very knowledgeable, personable and a very pleasant person Celestine Lovence was the one I dealt with for my first car as well as my second car. He is very knowledgeable, personable and a very pleasant person to deal with; I’m very happy with the car I purchased. Renne Malcom has been very helpful to me in learning about all the new upgrades in my new car. She is very knowledgeable, very pleasant and very helpful, I have seen her twice since I bought my car recently and the support she has provided has been excellent. Congratulations to Mercedes Benz for employing outstanding individuals. More

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Edward was very informative, helpful and friendly. You have great staff there. Renee was also helpful in showing my how to work my car. You have great staff there. Renee was also helpful in showing my how to work my car. More

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This was the fastest and most pleasant car buying experience my wife and I had. experience my wife and I had. More

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From my first internet inquiry to leaving in my new vehicle everything was 5* with this dealership. My Sales Associate Julian Chin was so kind and helpful and made the whole process easy, efficient and vehicle everything was 5* with this dealership. My Sales Associate Julian Chin was so kind and helpful and made the whole process easy, efficient and enjoyable and my new car is absolutely gorgeous. The orientation with Renee was super informative and helpful too. I highly recommend this dealership. More

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I recently worked with Julian Chin and was thoroughly impressed with his exceptional service. His overall knowledge of the vehicle, patience, and attentive listening made the car-buying process smooth a impressed with his exceptional service. His overall knowledge of the vehicle, patience, and attentive listening made the car-buying process smooth and enjoyable. He took the time to understand my needs and provided clear and comprehensive answers to all my questions, ensuring I found the perfect match for my lifestyle and budget. Post-sale, his commitment to customer satisfaction and support has been outstanding. If you're in the market for a new car, I highly recommend Julian for a stellar experience. More

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Renee, as a Mercedes-Benz ambassador, provided an exceptional experience in helping me navigate the complex components of operating my car. Her ability to simplify and explain the various features wi exceptional experience in helping me navigate the complex components of operating my car. Her ability to simplify and explain the various features with clarity and patience made the process feel seamless, especially for someone like me who can find these modern elements daunting. Her genuine and approachable demeanor is complemented by her unwavering availability whenever I encounter a roadblock, She ensured that assistance is always just a call away. This level of service provided a personal and caring touch to the Mercedes experience, More

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Howard is the best Sales person to have on your side. He’s friendly, thorough and just overall an amazing person. He’s made the whole process of buying a car very easy. He’s friendly, thorough and just overall an amazing person. He’s made the whole process of buying a car very easy. More

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Awesome buying experience! I can’t say enough good things about my sales person, Julian Chin. Right from the start, Julian was fantastic! He was kind and friendly, very know I can’t say enough good things about my sales person, Julian Chin. Right from the start, Julian was fantastic! He was kind and friendly, very knowledgeable about the products, patient with me and my many questions, and overall exemplified what exceptional customer service should look like. Most importantly, his professionalism and communication were top notch. Julian was also great in keeping me informed on when I could pick up my car. Julian was the contributing factor in me choosing Mercedes-Benz of Silver Spring and not another local MB dealership. It was a real pleasure working with him and I would highly recommend him. Overall, the sales team at Mercedes-Benz of Silver Spring were awesome and made my overall experience absolutely fantastic. Working with May Shyne, Finance Manager, was great! She made the process incredibly smooth and took the time to explain everything in detail with no pressure. Once we were done, I was very impressed with Renee Malcolm, EQ Ambassador, in going over the car. She was very knowledgeable in the mechanics of the vehicle and attentive in answering my questions. I was appreciative of her patience when I asked her to go over an explanation once again—LOL! She was wonderful. In general, the staff was very helpful, easy to work with and made my entire experience enjoyable. More

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All of the personnel that I came into contact with were courteous, helpful, and knowledgeable of vehicle operation, sales, and service. courteous, helpful, and knowledgeable of vehicle operation, sales, and service. More

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