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Ray Wood
Ray Wood at Tustin Lexus

Ray Wood

General Manager

Tustin Lexus

45 Auto Center Dr
Tustin, CA 92782

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4.7
126 Reviews
4.7

126 Reviews

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126 Reviews of Ray Wood

August 21, 2025

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Employee Rating

My service on my ES 350 was completed quickly and efficiently. My service advisor Wyatt was very helpful in making sure I was taken care of. More

by Joehenry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt

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Aug 24, 2025

Tustin Lexus responded

Hello, we're happy you found Wyatt to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 20, 2025

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Employee Rating

They told me I needed expensive work but I got a second opinion and they said I was being ripped off and didn't need the work More

by Flyn0056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony

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Aug 23, 2025

Tustin Lexus responded

Thank you for taking the time to share your feedback. I am sorry to hear about your experience. As the Service Director at Tustin Lexus, I'm concerned and would like to investigate further . I just need to know your contact information to perform the investigation. Please contact me at ctetiva@group1auto.com or text / call 714/368-3250 with your visit details. We're happy to offer a complimentary re-inspection of your car. Carl Tetiva, Parts & Service Director Tustin Lexus | ctetiva@group1auto.com

August 19, 2025

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Employee Rating

Service advisor Steve was knowledgeable and helpful with my Lexus. Made me feel like he really cared. More

by xdiscipline13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carl Tetiva

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Aug 22, 2025

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with Steve! Feel free to reach out to us if you need anything. Have a wonderful day.

August 19, 2025

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Jonathan was professional and thorough during the sales process, explained everything clearly, and helped me get familiar with the vehicle. Excellent service. More

by xueyangdu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 22, 2025

Tustin Lexus responded

Hi Xueyangdu, we're happy to hear you had such a positive experience with Jonathan! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2025

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Great service. I needed a loaner so they can complete my service and it was all done quickly More

by sekharsamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2025

Tustin Lexus responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 14, 2025

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Dennis is a dedicated friendly, wonderful addition to your team. In fact, I was impressed with his service the first time around at another Lexus dealership and I drove to your location to continue that More

by rocioperez.ca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2025

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2025

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I appreciate the effort that is always made to make the experience the best it can be. More

by PSTOVER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Mattes

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Aug 09, 2025

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2025

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Jack is the best, listened to our concerns and helped us find a fix for our vehicle. More

by Twsautos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack dayeh

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Aug 10, 2025

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

August 05, 2025

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Employee Rating

I feel that the dealership needs more friendly your contact when you walk in the door. It just seemed to me that especially with Jonathan. I wasn’t sure he was up-to-date on the car that I was looking More

by tcsmith10871
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Aug 06, 2025

Tustin Lexus responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us did not meet your expectations in terms of knowledge and friendliness. We pride ourselves on providing exceptional service, and it’s disappointing to learn that we fell short in your case. Your comments have been shared with our team so we can better understand where improvements are needed and ensure a more welcoming and informed experience for all our customers moving forward. We’d appreciate the opportunity to make things right. If you’re open to it, please feel free to reach out to us directly at ehwang@group1auto.com so we can better understand the situation and work toward a resolution. Thank you again for your feedback—it helps us grow and do better. Sincerely, Eddie Hwang, General Manager Tustin Lexus | ehwang@group1auto.com

August 04, 2025

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Employee Rating

I was treated like royalty by Tustin Lexus! I will recommend Tustin Lexus to my friends. More

by Larry.kite
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Natasha Rowles was great! I have followed her for ten years. I will always buy my cars from her. I was also treated very well by my sales person, Jaime Martinez (the Marine). Steve Vela, the used car buyer was also super helpful.

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Aug 06, 2025

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

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