Ray Taylor | Page 28

Service was quick and there were people out there that got to you promptly to let you know where to go. I would recommend them got to you promptly to let you know where to go. I would recommend them More

by cjohnson0702 Verified Customer Verified Customer

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Thank you for the excellent service, quick turnaround, and friendly employees. We appreciate the courtesy shuttle and convenience of the service department for our new car. and friendly employees. We appreciate the courtesy shuttle and convenience of the service department for our new car. More

by CurlFamily Verified Customer Verified Customer

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Took the car in for service, and as Always Ray Taylor did an excellent job keeping me informed of each step and on estimated time of completion!! Thanks an excellent job keeping me informed of each step and on estimated time of completion!! Thanks More

by TINABURBICK Verified Customer Verified Customer

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This service center was very good. Ray and Austin took great care of us for our first oil change for a CRV purchased in January. It all went wrong when I mentioned that we were told, when we bought the ca great care of us for our first oil change for a CRV purchased in January. It all went wrong when I mentioned that we were told, when we bought the car , that our first service was free. We were directed to Matt Bell, the sales manager, because we had nothing in writing. He rudely asked if we had anything saying we had a free oil change. We said we didn’t and he told us we were trying to get something for nothing. Barry explained that wasn’t the case that we were asking for what we were owed. We have bought other vehicles at Regal and were always given a free first time oil change. We didn’t realize we needed documentation of what we were told. We thought it came with all new car purchases. This isn’t the first car we have ever purchased. Barry and Matt got into a heated conversation with Matt telling Barry to leave his office many times and to “have a nice day” multiple times. Plainly he didn’t care if we had a nice day or not. Matt did finally agree to the oil change and Ray took off the tire rotation. We have never had anyone talk to us the way Matt did. I can only imagine that he was having some kind of horrible day and we got the brunt of it. I wouldn’t think a Honda Dealership would have a person like Matt come anywhere close to customers. As I said in the beginning, the Service Department took great care of us and we would recommend them to friends. The dealership, while Matt is working there, would be off limits to us and any kind of good recommendation to friends. More

by HELENR948 Verified Customer Verified Customer

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Great service took my car right in and did a oil change and multiple point inspection liked that they emailed me the report and completed the service so quickly and multiple point inspection liked that they emailed me the report and completed the service so quickly More

by dw6617 Verified Customer Verified Customer

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Great people, great service. Always take good care of my vehicle and me. vehicle and me. More

by TMRICKS Verified Customer Verified Customer

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Thank you so much, I received the clean and on time More

by rana_roro2002 Verified Customer Verified Customer

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I have purchased two vehicles from Regal in the last twenty years. I am extremely happy that the staff has been consistent and extremely focused on customer care. twenty years. I am extremely happy that the staff has been consistent and extremely focused on customer care. More

by JENNIFER.WHALEY Verified Customer Verified Customer

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Polite and on time. The folks that greeted me when I arrived, awesome! arrived, awesome! More

by MTHJHALL1 Verified Customer Verified Customer

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Rob set the appointment time.Ray signed me in (Levi was Rob set the appointment time. Ray signed me in (Levi was not available). Levi checked me out.. TEAM WORK. Rob set the appointment time. Ray signed me in (Levi was not available). Levi checked me out.. TEAM WORK. More

by EMHAUTH Verified Customer Verified Customer

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