Ray Taylor
Ray Taylor at Regal Honda

Ray Taylor | Page 13

Honda Service Specialist

Regal Honda

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.8
491 Reviews
4.8

491 Reviews

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491 Reviews of Ray Taylor

October 25, 2023

Dealership Rating
Employee Rating

My family's been going here for more than a decade and had great luck with Ray, but I'm not so sure anymore thanks to Rob. Tues: *txt msg* Your car was towed to us and Rob will be fixing it Wed: We ha More

by Disabled and Disgruntled
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rob Young

Oct 26, 2023

Regal Honda responded

We are sorry to hear that your experience didn't match your overall expectations during your recent visit. We take pride in our services, and we apologize for not meeting your expectations. We will address this with our staff and take steps to ensure that all customers receive the assistance they need

Oct 26, 2023

Disabled and Disgruntled responded

You don't need to train your entire staff. I've always had a great experience with Ray Taylor. You just need to either retrain Rob or fire him. He doesn't seem to understand that text messages have time stamps on them, so when you guys misplaced my car with the keys still inside, he had already told me that he was in possession of it, meaning that he was the one who lost it. Then he tried blaming the towing company and gaslighting me even though his own timestamped text message proved he was lying. If my car had been stolen in those two days, you would have been on the hook for buying me a new one. Plus it was Rob who constantly lied to my mother and I about having the part he needed and when the car would be ready. Not good when someone is disabled and needs the wheelchair lift to get to his doctors. And when asked him to apologize for these he refused. Plus he used a snarky tone when I brought up my disability.

October 19, 2023

Dealership Rating
Employee Rating

Rob Young provides excellent service! He is always friendly and answers all of my questions. More

by ADHMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Young

Oct 23, 2023

Regal Honda responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about Rob.

September 20, 2023

Dealership Rating
Employee Rating

Excellent service as usual. The Associates, mechanics and office personnel at Regal are top of the line. Courteous and professional. More

by KCDALAIGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman , Cris Aviso, Megan Barnes, Sal Campisi III, Chris Montry, Rob Young

Sep 21, 2023

Regal Honda responded

Thank you for your great review. At Regal Honda, we work hard to offer high-quality service to every customer.

September 08, 2023

Dealership Rating
Employee Rating

Rob provided an excellent service. He helped us to save some money by checking and found out one of services we asked for was still under warranty. Thanks Rob! More

by JGAO2
Recommend Dealer
Yes

Other Employees Tagged: Rob Young

Sep 14, 2023

Regal Honda responded

Thank you for trusting Rob and our Regal Honda team.

September 07, 2023

Dealership Rating
Employee Rating

Already gave my good opinion of the services I received. I’m always pleased with the service care More

by MARILYN.SCHULZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman , Lexi fisher, Austin Smith, Rob Young

Sep 14, 2023

Regal Honda responded

Thank you!

September 01, 2023

Dealership Rating
Employee Rating

Ray went above and beyond when I had my car in for service. There was an issue and I had to return the car and Ray took care of the problem for me immediately. More

by LSTMILLER3
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Sal Campisi III

Sep 07, 2023

Regal Honda responded

Thank you for trusting Regal Honda with your service needs.

August 24, 2023

Dealership Rating
Employee Rating

I bought my last three car at Regal. And the best service. Ray knowing my taste in cars even found my last car and your staff soon had it at your Lakeland location More

by CVA326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Young

Aug 25, 2023

Regal Honda responded

Thank you for trusting Regal Honda.

August 04, 2023

Dealership Rating
Employee Rating

Great experience Thank you. For the service you made to my Honda vehicle . Appreciate it More

by RKUSHMIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2023

Regal Honda responded

Thank you for trusting Regal Honda with your service needs.

July 25, 2023

Dealership Rating
Employee Rating

Attention to service was great it’s the price that was a shocker thought it was outrageously high More

by fernandalawrence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman , Megan Barnes, Levi Dillard, Rob Young

Jul 27, 2023

Regal Honda responded

We're sorry to hear that you feel like you were overcharged. We strive to offer fair and competitive pricing, but we understand that perceptions can vary.

July 21, 2023

Dealership Rating
Employee Rating

They did not tell me I would be charged for brake fluid changed for $171 before they did it. I was not prepared for that cost. If they had I would have refused. More

by dbwh1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I did not get the young man’s name. He was a skinny very young man. A little shy. He is the one that didn’t tell me of the brake fluid change and the charge.

Jul 27, 2023

Regal Honda responded

We're sorry to hear that you had a negative experience. We strive to provide exceptional service to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication.

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